I tried to find the general managers contact information so I could send them a direct email instead of airing all grievances on a public platform, however, I forgot to ask when I left and its near im... more
I tried to find the general managers contact information so I could send them a direct email instead of airing all grievances on a public platform, however, I forgot to ask when I left and its near impossible to find on my own. I like to give people a chance to fix things first but without contact information, I had to come here. I didn't have the chance to address my concerns during my stay because of timing and commitments. We were going to a wedding in Boynton and flew into Tulsa so Muskogee was the closest place to stay. I went back and forth on if I should stay here or at the Holiday Inn but price won for this trip so Best Western it was. The low price should have been my first clue.
Check-in was smooth, the employee who checked me in was friendly and informative. The lobby was clean. However, when we made our way up to our room, that is when things started to decline. The elevator was wet from what I assumed was people wet from the pool. Our floor (3) was fine except for a random pair of work boots and clothes in the hallway...that stayed there all weekend.
The room was clean and I want to make sure this is noted. The room was VERY clean and I can tell how hard housekeeping staff works. We saw them both mornings we were there and they were busy taking care of things. However, the condition of the room was less than desirable. The lamp shades were stained and had marks all over them and wouldn't stay on the actual lamp. The outlet behind the nightstand was so crooked that I almost couldn't plug my charger into it. The outlets on one of the lamps didn't work. The lamp on the desk didn't even turn on but the outlet worked so it must have been the bulb? The frame around the mirror in the bathroom had its paint/finishing peeling and flaking off. The curtains had a couple of stains on them but since the air-conditioner was right below I don't think it could have been prevented. When you sat on the foot stool by the chair, the middle was so broken down that you were on the ground when you sat on it. The top of the desk in the room was almost completely separated from the actual desk frame that you could see the unfinished edges of the material. In addition, we ran out of hot water the last morning we were there and only my boyfriend had taken a shower. Literally the first time that has ever happened to me in a hotel. In addition, the last night we were there I needed an extra towel (we opted to not have housekeeping visit since we needed to get ready and the time overlapped). When I called the front desk I was told they didn't have any towels because they had run out and she was putting them in the dryer and they would be ready in about 30 minutes. I went down to the desk about an hour later to get a towel and a drink from the store and was told that she forgot to put the towels in the dryer and to check back again in 30 minutes. Third time was a charm. Accidents happen, people forget, no worries there but like...where did all the towels go????
The last night almost did me in. When we got back from the event we attended, there were a ton of people gathered in the lobby for what appeared to be a birthday party. The birthday party must have made its way up to my floor at the evidence of a very large trash bag of pizza boxes and cake the next morning. Even more than that, I heard doors slamming and people running up and down the hall ALL. NIGHT. LONG. Literally. It was awful and if I had to make a long drive, I wouldn't have been able to do it.
Hopefully this was out of the norm for this property and I just drew a bad card. However, I don't think I'll reserve with Best Western in the future and just go with a hotel company I am familiar with. less
Nanci Johnson, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
We are very disappointed with the things you experienced during your stay. We truly hope you stay with us again so you can see the way things normally operate. If in the future you need to speak with management just call the hotel.