Very difficult experience
27/12/2018 Lisa D,
The room was beautiful, which is what made the experience even sadder. Took me three phone calls to get confirmation e-mail. When I made the reservation, I stated that we have a service dog. (She is m... more
The room was beautiful, which is what made the experience even sadder. Took me three phone calls to get confirmation e-mail. When I made the reservation, I stated that we have a service dog. (She is my hearing dog.) Upon arrival, at the door, I was firmly and forcefully asked "Is that a service dog?" When I stated yes, I was told that the inn was ". . not dog friendly, but I guess it's different with service dogs." "I guess it's different with Service Dogs," was stated a couple of times. The attitude was very derisive and unfriendly, even though my dog was well behaved. Clearly, we were not welcome. Once we got to the room (very nice, I would have enjoyed the stay under different circumstances), around 11:00 PM, the fire alarm went off. When we dressed and came downstairs, we learned it was a malfunction in the system and not the first time. We left. While I was checking out, the woman who checked me in was carrying on a tense personal conversation on her cell at the desk. I wouldn't have left if it had just been about the fire alarm- that was just a simple malfunction- stuff breaks. It was the entire experience. less
Nanci J, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 9189105060.
Best Western Plus The Inn & Suites at Muskogee