Overall hotel is good from the outside, average on the inside, and disgusting at the room level (at least in my experience). After an abnormally long check in, which was fine since I did not have to b... more
Overall hotel is good from the outside, average on the inside, and disgusting at the room level (at least in my experience). After an abnormally long check in, which was fine since I did not have to be anywhere, I went into my room and, as usual, inspected the room. What I found was blood, sweat, and urine stains on the sheets and pillows, but at least they made the bed look professionally made. Decided I was going to cancel the reservation and go to a competing hotel, but the manager was able to persuade me to stay by checking the cleanliness of a new room herself. If I had not been tired from traveling, I would have checked out. If anything, she should have comped me for the night or at least reduced the rate. However, if not for the service staff not doing their jobs, this would have just been another average hotel stay. Quality control, retraining, and inspection need to be incorporated into the day-to-day operations. less
Nanci Johnson, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Thank you for completing the review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 9189105060.
Best Western Plus The Inn & Suites at Muskogee