Best Western Plus the Inn of Lackawanna

No longer a Best Western but a La Quinta... The hotel is being renovated. The room we were in wasn't quite finished. Bath room had redone but the toilet wasn't bolted down. Fridge plugged in the narrowest part of the entrance. It was dusty and needed a through cleaning. New beds were comfortable, good Spectrum TV, strong internet. The lobby / breakfast area was a large area of unfinished drywall, no newspaper, no TV, not a place to linger. Average breakfast less

There are so many descriptive words that I could come up with but FILTHY seems to top the list. I stayed there two nights, two too many. The room I was in hadn't seen a good vacuuming since the hotel was built. I gave it the white sock test, failed, further I took a washcloth and cleaned half of the surfaces and showed them to "management" who assured me it would be taken care of, guess what, it wasn't. Told "management that this was unacceptable by any stretch of the imagination and that I would be cutting my stay short and moving. After the second night I packed up. moved out and went to a BETTER hotel ( Salvatores) that was given to me by another guest. I was informed that this hotel was going to be a La Quinta, I sincerely hope that La Quinta knows what they are getting in to. The room did have a fridge (that was dirty, imagine that), no microwave (supposedly on order), no USA today ( was told they are in transition and cannot carry it ), breakfast was less than anything I've seen, AND management stood there and watched you eat ( in case you ate too much). All in all of my many trips to the great city of Buffalo, this was my worst experience, and to add to it on the day I checked out another guest was complaining about bed bugs. Glad I'm gone, I did all I could to assure myself that I hadn't gotten any.... less

To start, All of the staff were amazing. Any thing I needed they went the extra mile. The room I stayed in (125) was very big and roomy. The work getting done around the hotel was all during the day and the guys were doing a great job. the big TV and pool and workout area were great. The breakfast was very good but could of put out more food then they do. That's my only complaint of my stay. The big beds are very comfortable. I will stay here again. less

In a nut shell, room was filthy, hair all over floor, in shower, dust on tables, coffee had been used and not cleaned or replaced,, tv didn't work ,no phone cord from wall to phone. No maintenance showed up, renos being done after midnight above us, bathroom floor obviously not mopped, girls arguing outside our door, no phone to call desk. BW say they haven't owned hotel since May 2018 and LaQuinta say they aren't accepting reservations until Nov 2018! Don't know where to put pics on here. less

I am still waiting on a call from the manager. Do NOT stay here. The room was being renovated, which was ok except they worked ALL night long! To top it off the bathroom did not work. I complained the next day but again no call to apologize or anything! less