Best Western Plus the Inn of Lackawanna

We have been staying at Best Western hotels for a while now, mostly because the majority of them accept pets and we travel with our dog occasionally. This time, we were on a couples retreat and our dog had a sitter. We chose the Best Western Inn at Lackawanna because it was a Best Western and we thought we knew what we were getting. There were a few things that were disappointing. First, the staff overall could have been friendlier. I'm not very good at remembering names, but the young man was okay and directed us to local restaurants. The overnight person, however, was not as nice and questioned why we were asking for two additional pillows. It is a medical issue and rude to ask. There was no hairdryer in the room. There were screws on the wall where it was supposed to be. When I checked with housekeeping I was told there were no extra hairdryers. I am a tall person, but I had a difficult time getting onto the bed. It was quite high and I had to jump to get on, which caused extreme discomfort in my arthritic knees. The opposite problem was the toilet which was too low to the floor and again a problem for my knees. That was a design error and had nothing to do with the staff. The wifi kept disconnecting which was frustrating as I had some work I had to do. Also, the lighting was odd. Instead of the lamp being on the desk, it was on the cabinet with the TV which caused a glare and annoyed my husband. The woman taking care of breakfast was not pleasant at all and she was slow filling the hot foods. When one guest asked if she had more sausage, she didn't answer, just turned away making a face. Eventually, she did bring more sausage, but by that time the guest had left. We did have a chance to enjoy the pool and fitness center during our stay. We liked the convenience to the lake area where we had to be. Would we stay here again? I doubt it. less

Great location and close to everything in the immediate Buffalo area. The hotel was always nice and quiet, being inviting to all guests for a restful night. Breakfast is okay. Scambeled eggs and made to order pancakes are served daily in addition to a variety of breads, cereals, juice and coffee. The cheese omelettes are really good when served every few days. French toast sticks were served a few times over a week and were always very soggy and unappetizing. Overall, this location is of great value, especially if you are there 3+ days and take advantage of the extended stay promo rate. less

I had a great experience on my 1 night stay, friendly staff, nice room ( doble beds) beautiful bathrooms, continental breakfast was good too.. We enjoy it.. Forgot to mention the pool and the exercise room, small but has was you need. less

I stayed here for a few nights while visiting friends in the area and was satisfied with the cost for the value in comparison to other hotels nearby. The breakfast was not very good but the location was great to get downtown and the rest of the stay was pleasant and uneventful. The room was clean and the bed was comfortable but there was no microwave in the room which I found to be odd. Overall a decent value for my travel. less

We stayed here while doing a family trip to explore the history of Buffalo and it was delightful to be so close to the city but also with access to the lake and outer harbor. I would recommend this hotel! less