Best Western Plus the Inn of Lackawanna

The hotel was clean and the staff very helpful. My only complaint was that they advertised a heated pool which we really needed to ease my husbands pain. It was not heated and the room with the pool was cool so it was not helpful and the staff was not allowed to change the settings to make it heated. They agreed that the pool was not heated as advertised. If you like to bike, there is a great park and bike trail along the Buffalo harbor within minutes of the hotel. less

The best thing about the hotel is the location to downtown buffalo. It is only about 5 miles and is probably a good alternative to a downtown hotel. The hotel is fine nothing special. The room was fairly clean but the bed was a little on the firm side for me. It's an average hotel and good for a night or two. There is a very nice convenience store/gas station about a block away. The breakfast was ok just a continental breakfast and I didn't care much for the eggs but the rest was fine. I would stay here again if I needed too. less

The hotel was clean and the staff were pleasant. The breakfast wasn't terribly good and the bed wasn't great, very hard. the pillows really needed to be replaced. That being said it was okay for one night. less

Side chair was covered in stains. Not sure if they change their sheets since my husband woke with random dirty sticker stuck to him. Coffee maker had old used packet in it with mold. Price $247, epic fail! less

I have stayed at this hotel twice now. Both times the room was clean and front desk staff very pleasant. The hotel is located in a good location for New Era Field (Buffalo Bills), Coca-Cola Field (Buffalo Bisons), canalside, Harbor Center, Key Bank Arena (Buffalo Sabres), and downtown Buffalo. Breakfast was so so...nothing spectacular, but good enough. Only complaint is the rate jumped about $70 from one night to the next for the same room (Thursday night vs. Friday night) with no major events that I'm aware of happening in the area that weekend. less