Excellent stay, highly recommend!!
31/10/2016 phoenixaz06, phoenix, arizona
I stayed at the hotel for 5 nights in mid October. I usually stay at a downtown Edmonton hotel, but due to family illness I needed to stay closer to family in St Albert, so I picked this hotel. My hig... more
I stayed at the hotel for 5 nights in mid October. I usually stay at a downtown Edmonton hotel, but due to family illness I needed to stay closer to family in St Albert, so I picked this hotel. My highest compliments to the staff, I had a wonderful experience & they surpassed my expectations. The front desk staff were wonderful, caring and so very, very nice. I didn't have a chance to meet the hotel/front desk manager, but I heard wonderful things about him. The hotel room was spotless, as was the breakfast dining area and the hotel was surprisingly quiet. The hot breakfasts were great with good variety and a well stocked pantry. There was plenty of well-lit parking. When I checked out, I sent an email to their owner letting him know what a wonderful experience I had and how great his staff are. I was further impressed when he called me the next day to ask me about my experience and ensure that I had been cared for by his staff. He is truly committed to a great customer experience. They made a difficult visit for me into a wonderful stay - thanks again to everyone, especially Larissa and Emily. I need to return in December to see my family again and I have already booked my next stay. I highly recommend this hotel. less
Tyson G, General Manager at Best Western Plus The Inn at St. Albert, responded to this review
Thank you from our entire team for your wonderful compliments, beautiful letter, and raving TripAdvisor review! My team and I are so happy to learn we surpassed your expectations. Larissa and Emily were especially excited to read they had such a positive impact on your stay. We are all so grateful to have been able to ensure you were comfortable and turn your visit into a great stay. We all can't wait to welcome you back in December. Thank you for your loyalty to our hotel and our brand.