This Best Western comes with a religious slant.
A satisfactory Best Western Plus, right off the highway, next to a parking area for 18-wheeler trucks.
What sets it apart from every other experience I've had in lodging is the religious slant: there are Bible proverbs in the hallways, and a Jesus-based prayer/wish card in the room.
Just so you know, building A is where the check-in counter, lobby, breakfast room, indoor pool and indoor hot tub are. Building B has the outdoor pool and gym.
Grounds are very well kept and the hallways and elevators are clean (although the glass entry doors were covered with handprints).
Mini-fridge is larger than most.
Everything was clean, even if worn. No spots on the carpet, no scuffs on the walls, no tears in any of the fabrics.
No duvets (which I wonder how often get washed); they have a thin blanket sandwiched between a heavier top sheet (does it get washed every time?) and a regular top sheet.
A/C worked very well, and wasn't unusually noisy, and was very easy to use.
The bathroom sink is separate from the shower/toilet. Although an older shower/tub fiberglass combo, the shower curtain is on a very generously bowed rod, so that it didn't feel cramped.
Omelette station is a plus. (The omelettes are made by staff, who are slow at it, so each morning, it took about six minutes from placing order, to actually getting the omelette.) Bagels, muffins, oatmeal, sausage links, scrambled eggs, biscuits, starchy white gravy, DYI waffles. Many, many thanks and kudos for having the TV show a loop of local attractions, rather than the news. And the TV was silent--thank you!!
Wifi is not secure. They give you a password, but it's just for show.
There's no bell at the counter, so one has a bit of a wait for the desk clerk to realize that customers are standing there. This happened both times I needed attention, and both times I had to wait to wait a bit for the clerk to appear from behind the closed door.
The art in the room was a bit out of date (ducks flying over a marsh). The cushioned armchair in room had worn fabric, (but appeared clean, and the fabric wasn't torn). The furniture and decore are old fashioned. I'm torn between not wanting to generate more landfill by replacing serviceable, but out-of-style furnishings, with more modern, sleeker, designs, but then, I prefer sleek and modern (for that, stay at the Holiday Inn, just down the road, for more money).
One side of the king bed doesn't have any USB ports, and the outlet is hard to get to.
Pillows were all the same, and all of them were too thick for me. I like it better when some of the pillows on the bed are thinner, some thicker.
Only one hook in the bathroom, with two stubby prongs, so not enough room to hang up clothes, and the clothes fall to the bathroom floor too easily.
Too much space between the bottom of the door to the hallway, and the room, such that one can easily hear other people's TVs when in the hallway, and the room wasn't blacked out from light until I put a towel on the floor to block the hallway light.
The omelette station isn't open the entire time breakfast is served. The hash browns are horrible as they are nothing more than microwaved frozen potato shreds; completely off-white, with no browning at all- as pale and unappealing as defrosted potatoes can be. The breakfast room is a little cramped. There is under-used outdoor seating to the right of the bussing station. less
LanceRydellWeber, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
First of all, thank you for staying with us during your trip to the area. I was astonished by the time you spent evaluating our hotel with such intricate detail and have to thank you for the encouragement and the advice. I will agree with you that we are an older hotel and that we have some of the friendliest staff around! I want you to know that I appreciate the overall review and wouldn't agree with it 100% due to each guest's experience being different at any given time. We try our best to accommodate each guest the same, but it's the special interactions and overall timing that works so perfect in such a small town. We will be upgrading our furniture in the future, establishing better routines and services, and overall providing you with an overwhelming satisfaction to meet the ever growing expectations of the world today.
Someone told me that Best Western used a slogan back in the day that said something like, "Leave your towel at home, we've got you covered." I appreciate the value the hotel industry gives to our travelers today and the value the guests give in return. Thank you so much for telling us what you like and dislike about our hotel and for making us ever more aware of how we can grow as a company.
If you're ever in the Prosser area again, please don't hesitate to reach out to me directly at (509) 786-7977 ext. 197.