Nice hotel and friendly staff
26/02/2018 _rak0226, Snohomish, Washington
We stayed at the Best Western Plus in Prosser WA for two nights. The hotel was clean and the staff were all very friendly. Although we have no complaints, it is pretty clear that the hotel needs to be... more
We stayed at the Best Western Plus in Prosser WA for two nights. The hotel was clean and the staff were all very friendly. Although we have no complaints, it is pretty clear that the hotel needs to be updated. They offered breakfast which we took advantage of. I noticed the hot food was not really hot, but more warm, so we made waffles. The hotel is split into two separate buildings. Our room was in the building that I did not see any services, we had to walk across the lot to the main hotel for breakfast. They also had a pool, although we did not use it. No real complaints at all, the decor of the hotel was very nice and played off the Horse Haven area of Prosser. All in all, it was fine and stay again if we return. less
ProsserManager, General Manager at Best Western Plus The Inn At Horse Heaven, responded to this review
Wow, thanks for taking time to give honest and encouraging feedback! I’m glad you enjoyed our new lobby, corridor, and overall upgrades to the property. I’m glad to hear you enjoyed our toasty waffle station as well as our friendly hospitality. We really do try to make every single person feel like family during their stay. Looking forward to serving you again and having you enjoy our indoor pool the next go around! I’ll be sure to let the staff know about the feedback in our morning meeting!