Best Western Plus The Inn at Hampton

Good place to stay especially if you have kids. Kids can go swimming while adults relax by the pool or swimming with kids. Very family oriented. Children loved the pool and fitness center Beds were comfortable. less

Place was quiet, clean and staff was friendly and helpful. My only complaint was that the room was a bit chilly, even with the heater unit set at 86 degrees. Pool was nice and kids had fun. Will definitely go back less

Had to switch rooms three times due to the entire side of one floor having backed up sewer lines, first room the toilet was just clogged before we got there with the lobby plunger in the room (gross), the second room the water backed up into the room as soon as the toilet was flushed flooding the room until my husband shut the water off. And the third room was fine, but not the arrangement of beds we needed and the entire hallway smelled like sewage. Otherwise the rooms were ok, not great but not bad, you can tell theres not a lot of pride in maintaining the rooms as some of the repair work was very shoddy. And we were in the King Suites which I defiantly had higher expectations for! less

I stayed here recently on a business trip. After I checked in I used disinfectant wipes to clean all of the hard surfaces as I always do. The room was acceptably clean. Later however I noticed a smear of blood on the start white comforter. I called the front desk and the brought a new one to my door. I opened the door and invited her in and she gave me this look of horror and stated, "I can't come in there." She handed me comforter and I put the one with the blood on the desk which I never use. The next day I called the front desk and asked them to retrieve the soiled comforter and remake the bed with fresh bedding which was done. They left typical BW Rewards snack bag as well. When I returned to the room I couldn't find the remote for the tv so I called the front desk and the hotel manager brought me a new one. He apologized for the comforter and seemed sincere. It turned out to be lip service. He told me he would be crediting my BW account for the trouble. They issued me 500 points. That's it. 500 points for blood on a comforter in the Covid era. They also didn't issue me my stay points. I'm assuming they didn't do this because my stay is a discounted corporate rate. The room itself was fine for what I paid. It is aging and needs to me renovated. The carpet to tile transition is fraying and looks terrible. The exterior door near my room didn't lock at night. I went to my car for an item after midnight and when I approached the door it opened without my needing to unlock it. This is a disappointing stay. less

Hotel is exceptionally clean (COVID crisis standards being applied) and staff was friendly and helpful. The modified breakfasts were very good and incorporated variety as best as can be expected with the current guidelines and requirement they be pre-packed (vs. items selected individually by the guest). Only note of concern is several staff members were either not wearing masks or wearing them incorrectly and mask regulations were not enforced with guests who were walking in the halls, etc. without them. That said, I would definitely recommend staying here (and will should the need arise) - just be aware that not everyone is complying with mask requirements (of course, this is the same everywhere). less