Avoid this hotel if you can!
26/09/2018 gre25111, London, United Kingdom
How on earth this hotel is awarded ‘Plus’ status by Best Western?? For a start it doesn’t have a lift, it’s poorly decorated, our wash basin was cracked, the walls in the bathroom were dirty, the room... more
How on earth this hotel is awarded ‘Plus’ status by Best Western?? For a start it doesn’t have a lift, it’s poorly decorated, our wash basin was cracked, the walls in the bathroom were dirty, the room was dark and smelt and one bed had three metal catches sticking out. The staff were unhelpful and had sadly had an attitude. On top of the hotel is incredibly expensive, we paid $251.99 per night for a room with paper thin walls. less
Inn Of H, General Manager at Best Western Plus The Inn At Hampton, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 603-926-6771.