Horrible, disgusting hotel
Where do I begin... Here goes, my family and I walk in to our room to it dirty, hair all over the bathroom floor, god only knows what else it was on the floor, absolutely disgusting. Dried up liquid (... more
Where do I begin... Here goes, my family and I walk in to our room to it dirty, hair all over the bathroom floor, god only knows what else it was on the floor, absolutely disgusting. Dried up liquid (no idea what it was) all over the desk and tv stand. The rooms are so dirty, I know we decided to travel during a pandemic but They sent email after email about their vigorous cleaning routine... LIES. They put us in another room for that room to have no hot water and no one there to even check to see why there was no hot water. The receptionist didn’t have any idea what to do so she let us shower in another room. So we had to walk back and fourth to take showers. I have 2 small kids. Not to mention the mold going all the way up the wall in that room. We didn’t get hot water in our room until the next day around 6 o’clock. I would have left the hotel and stayed elsewhere but they had taken the money out of my account before we even arrived. So I was stuck. They offered no compensation at all. I contacted customer service And they weren’t much help either. The hotel had a week to respond to customer service, the hotel emailed back and said they had contacted me but of course they hadn’t. Make a long story short, after calling customer service 4 times, the hotel offered a 20% refund on just one night. Never ever again will I stay there. There are many other things but I’ll save that for when I call the health department. less