Best Western Plus The Inn at Hampton

I stayed here recently on a business trip. After I checked in I used disinfectant wipes to clean all of the hard surfaces as I always do. The room was acceptably clean. Later however I noticed a smear of blood on the start white comforter. I called the front desk and the brought a new one to my door. I opened the door and invited her in and she gave me this look of horror and stated, "I can't come in there." She handed me comforter and I put the one with the blood on the desk which I never use. The next day I called the front desk and asked them to retrieve the soiled comforter and remake the bed with fresh bedding which was done. They left typical BW Rewards snack bag as well. When I returned to the room I couldn't find the remote for the tv so I called the front desk and the hotel manager brought me a new one. He apologized for the comforter and seemed sincere. It turned out to be lip service. He told me he would be crediting my BW account for the trouble. They issued me 500 points. That's it. 500 points for blood on a comforter in the Covid era. They also didn't issue me my stay points. I'm assuming they didn't do this because my stay is a discounted corporate rate. The room itself was fine for what I paid. It is aging and needs to me renovated. The carpet to tile transition is fraying and looks terrible. The exterior door near my room didn't lock at night. I went to my car for an item after midnight and when I approached the door it opened without my needing to unlock it. This is a disappointing stay. less

Hotel is exceptionally clean (COVID crisis standards being applied) and staff was friendly and helpful. The modified breakfasts were very good and incorporated variety as best as can be expected with the current guidelines and requirement they be pre-packed (vs. items selected individually by the guest). Only note of concern is several staff members were either not wearing masks or wearing them incorrectly and mask regulations were not enforced with guests who were walking in the halls, etc. without them. That said, I would definitely recommend staying here (and will should the need arise) - just be aware that not everyone is complying with mask requirements (of course, this is the same everywhere). less

This was a last minute vacation. We're very knowledgeable when I called. Helpful in every question I asked. I would recommend this inn at this location to everyone who need a room close to the beach. Everyone was pleasant. less

This hotel knows how to do customer service. They have the friendliest staff. Millie at the front desk is down to earth and very helpful and easy to talk to. She checked us right in early after our nightmare at another off brand hotel. Carlos helped us find the pool and walked with us. Manager is also very nice and helpful. Pretty and clean lobby area. Beautiful large conference center area behind the pool. Bathroom is very clean with good water pressure. Toilet flushed well and is at a caddy corner angle .. Neither bad or good just different. Pool area looks new or freshly renovated. Water is warm and clean. Enjoyed pool time a lot. Quick shower near pool. No hot tub though. Have to go out of pool area to walk to conference bathroom. But what a huge and very nice immaculate bathroom it is. Room Towels are big, fresh and soft not scratchy. It has a good sized fridge. The beds and pillows are very comfortable. Cute little closet with ironing board, iron and the hairdryer haunging in there. Everything was functional and modern. I didn't like the bulbs in the lamps which are a white white, not anything to deduct points for though. Lamps had outlets for charging... big plus. Big desk where my daughter did her school work. Strong wi-fi. Pay laundry area is very convenient. Cute mini golf place with waterfall across the street. Centrally located with most things in walking distance. Beach is about a 5 minute drive away. Had a very welcoming, safe and comfortable stay for the price. We would definately stay again. less

The worst place I have ever been to. Went outside at 7 PM to have a cigarette. The lady at the front desk came out and said either go to your room or leave. My son booked his wedding there as well as all the family rooms. We went to the smoking area in the gazebo, she came out again, hollered at us, called the police and kicked us out. I did not attend my sons reception as she was harassing other family members asking if I was going to be there. I will never stay at another best western as it's clear they have no customer service skills. Zero rating here. Other family members where harrassed throughout their stay and left. less