This really was a wonderful hotel to stay at. At check-in, the two ladies at the front desk happily greeted my family and answered all of our questions. Our room was clean and spotless, beds were comf... more
This really was a wonderful hotel to stay at. At check-in, the two ladies at the front desk happily greeted my family and answered all of our questions. Our room was clean and spotless, beds were comfortable. The rest of the hotel was extremely clean as well. Breakfast was a pretty good spread with many choices (waffles, scrambled eggs, potatoes, sausage, bagels, yogurts, juices, tea, coffee) and the attendants were helpful and continuously cleaning the tables in between parties. The pool was somewhat small but it was fine for my kids. The pool area was also clean and spotless. The only bummer was that the last three days of our stay the pool was closed for maintenance. Big shout out to Sam who worked the front desk in the evenings/nights. She greeted us every time we came in the lobby, always asked if we needed anything, and quickly brought anything we needed to the room. She also offered us a later check out time if we wanted to use the pool since maintenance was finished. I highly recommend this hotel! less
Karen Guinan, General Manager at Best Western Plus The Hammondsport Hotel, responded to this review
Thank you for choosing our hotel and for the wonderful comments about our staff and services. We have a full buffet again as it has been sometime due to COVID-19 restrictions. We are as pleased as you are to be able to offer this again. We had been cooking to order prior but it's not the same. We are glad you appreciate it! My apologies for the pool not being available to you. Unfortunately, periodic maintenance is required. We sincerely hope that you will come back in the near future and visit us again.
We truly appreciate all the nice words about the staff and know we will always take good care of our guests.