Beyond disappointing - appalling
Despite making a booking for afternoon tea only the day before, on arrival, we were told that they couldn’t trace the booking. Made very little difference as only 3 t... more
Beyond disappointing - appalling
Despite making a booking for afternoon tea only the day before, on arrival, we were told that they couldn’t trace the booking. Made very little difference as only 3 tables were taken. We asked the waitress what sandwiches were available to be told that she did not know. We said that we didn’t eat meat and told her that we had a £50 gift voucher for afternoon tea for 2 people. When the afternoon tea arrived there were only 3 sorts of sandwiches and not very many of them. The scones were so hard as to be inedible. The cakes were cut into small squares and looked very unappealing. In view of the paucity of the sandwiches we asked if any more were available but were told absolutely not!
At no time during the meal did any of the staff come to see if everything was okay or even if we would like anymore tea.
It was only on leaving and telling the receptionist how poor it was in both quality, quantity and value that we discovered that it should have included Prosecco (they called it “bubbles). No credit was offered for the lack of ‘bubbles”. We asked to speak to the manager however we were that told he was unavailable, but would be asked to contact us.
To date we have not heard anything less