Best Western Plus Ilkley The Craiglands Hotel & Spa

Myself and my friend stayed over on a spa break in November using a wowcher deal. We'd seen some of the negative reviews but on balancing it out, went ahead with our booking as it was a good deal. There were a few issues with the spa bit of our break - there was nothing major to do with our room, the hotel, the staff or the food (everything was all good in that aspect). Yes some bits of the rooms etc are outdated but it is a lovely rambling victorian building with charm & character and it was easy to imagine how grand it would have been back in the day - it was very clean too and the beds were comfy. The problem we had was that the steam room was out of order and we couldn't book the treatments included in our package so was advised to see if there was any cancellations the next morning of our stay. Unfortunately a member of staff had called in sick so there was no way they could accommodate our massages/facials etc. Obviously we were dissapointed but we agreed that we'd had a nice time as everything else had been lovely. We decided to put in a little complaint to both Craiglands & wowcher using Resolver. All turned out well as we have been given a refund of £70. The staff were doing their best in what are tricky times for everyone in the hospitality industry. So thank you to Craiglands & Wowcher for restoring faith for us. ps only used the 'average' rating as there was no option for putting 'good'. less

Booked on Groupon and we were a bit worried after reading some of the awful reviews on here. I am pleased to say we had a great stay! The food was excellent, very good quality especially the evening meal. Well done to the chef 👨‍🍳 the spa was good, the staff were friendly and helpful. All the staff we met were lovely to be fair especially during these trying times. The rooms are a bit dated but it is an old hotel and it is priced in accordance. Well worth a visit for a night or two. less

The grounds and views are beautiful, the Christmas tree in the bar was beautiful but sadly that’s where the positives end. The staff are generally unwelcoming and it felt like they would rather be elsewhere. At points some staff seemed openly irritated by our presence. Not the Yorkshire welcome we are used to!!! The decor is outdated and doesn’t seem to have been thought out at all. The restaurant and bar areas need some serious attention but this would be forgivable if staff actually served at the bar and cleaned the tables. The food in the restaurant was tasteless and the menu was so limited. Again, limited would be fine if the staff looked like they wanted to be there and the food didn’t taste so bad. We didn’t eat in the bar area because when we wanted to order something, we hadn’t seen any staff in quite literally an hour. less

What can I say. Welcome very poor, staff not very welcoming. Broken glass with drink (quickly sorted). First course tasteless had mushroomsin filo with yellow sauce no flavour. Beef under cooked returned to kitchen and returned much the same. Rushed service. At £70 not even a drink included in the price. Waiting staff tried their hardest and tried to sort out problems. Over-priced for what it was. Will not be in any rush to book a meal there again. less

Where to start with today’s experience at this place definitely the worst experience eating out I’ve had arrived starters arrived before our coats were off no offer of drinks until after the starters were collected table was a decorator’s pasting table cobwebs all over the walls place is disgusting & the food quality well see the picture attached starter was a 2/10 the main came I thought I’d been set up & it was a joke it wasn’t we all left in under 45 minutes of arrival horrendous experience now waiting on a pizza at home. less