Best Western Plus Ilkley The Craiglands Hotel & Spa

The floor had far too much movement in it and creaked very loudly where ever you stepped. The net curtain was filthy. There were paper cups for the in room tea and coffee and thin plastic cups for other drinks. I went to the bar to get two wine glasses and had to wash them first when I got to the room. less

We stayed at the Craiglands Hotel 16 - 18th of September. Covid practices were good, reception at the time we arrived was unmanned - had to push a buzzer to get a receptionist (who was professional and friendly). Regarding breakfast - we had to book a timeslot (covid!) to have our breakfast, but the option to take breakfast in our room wasn't offered - we had to ask if this was possible (which it was). We ordered breakfast for the room, and whilst it turned up on the dot, it was lacking some items we'd ordered and was a bit on the cold side. Food - decent quality, and reasonable price. We went down for a bar meal on the 2nd night and were told (after we'd ordered drinks!), that chef was busy and they would not be able to serve our order for 40 minutes - at which point, we went into town to eat. The room we stayed in was comfortable, if a little small and I suspect that judging by the heavy "clomp, clomp, clomp" sound coming from the upstairs room, that the hotel was possibly hosting an upcoming awards ceremony for "the most heavy footed horse in Lancashire".... BUT - the gym is really good! Although lacking the heavier weights that most standard gyms have, it has up to 30KG dumbells and good cable weights and a smiths machine and three treadmills (I didn't notice whether there were ellipticals or cycles unfortunately!). All in all, relaxed atmosphere, good gym, decent evening meal but could do with a few tweaks to turn this from a reasonable experience, into a really good one. less

Our room had a broken chair and it was quite small. TV and internet were good. The decor was tired and could do with a freshen up. They got our breakfast order wrong and we felt rushed to eat up quickly. less

I visited your spa and was warmly welcomed by Olivia. Despite being short staffed. Nothing was too much trouble. I am a wheelchair user but no matter what the small obstacles they were easily overcome by Olvia with a smile on her face throughout. The back massage i had left me so relaxed and feeling wonderful. In fact I booked a further one on my second days stay. Again I was warmly met by Oliva and nothing was too much trouble. Throughout Olivia was polite, compasionate but also didnt at any point see my disability as an obstacle. Thankyou Olivia. I wish i lived closer as i would be a daily visitor less

No staff!! Dirty carpets in room Only decent thing was the food, room was tiny bed small double for 2 adults. Hardly any TV channels. No staff poor young girl run off her feet in the spa trying to do many jobs on her own. Night manager completely on her own trying to run bar hotel reception and run a wedding and 90 guests in the hotel.fire alarm went off only 1 member of staff all night to handle everything. Really not good enough Needs staff!!! less