Best Western Plus The Connaught Hotel & Spa

Booking an "executive" room upgrade guaranteed a parking spot important in Bournemouth, whilst the swimming pool provided a welcome afternoon dip. The Brasserie restaurant provided a tasty 3 course pre-theatre supper facilitated by a 1730 dining time, breakfast was more B&B standard however. No attractive gardens or sea views, but a pleasant enough outdoor seating area by the bar and restaurant. less

This is my 3rd visit to the hotel for a spa weekend. Again it was a fantastic stay. Staff are very professional but also very approachable and friendly, nothing is too much trouble. The spa is the best however been to. The treatments are amazing, fantastic staff. Rooms are very clean and very relaxing. The pool is a nice size with a lovely warm Jacuzzi and 2 saunas (1 coals and one menthol) . The restaurant ideally nice, good is lovely and the afternoon tea was really nice. Hotel is 5 minutes walk from town in one direction and beach in the other direction. Can not fault the hotel and this is why I keep going bavk. Can not wait till October for my next visit less

Hotel is old in areas. Bathrooms in rooms not great, not like the photos and dusty and mouldy. old, weak shower and dated suite. Not minature soaps, had dispensers on wall. Not 4* spa hotel. Spa is not nice. Smelly like a toilet, especially the hot tub. Full of mature members doing laps. Not relaxing. Treatments good but need better customer interaction from therapists. They want you in and out. I won’t be visiting again. Location is great though and bed comfortable. less

Good central hotel with excellent facilities. Staff willing and very helpful without being intrusive. The gin bar was an attraction and lived up to our expectations....a large array of choice of gin and other drinks. less

I stayed at the Connaught Hotel over the Bank Holiday. The room that I had was nice and spacious with a balcony. They had these couple of chairs on the balcony, but strangely no table to put your tea or drink on. I was not offered the perks of being a Best Western member. I found all the staff to be friendly and helpful. When I say that I am of course including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly. Special mention should be made for Elena on reception. As I was not arriving until late she telephoned me to ask what time I would likely be arriving. I explained that I had no idea as the traffic was so bad. Message to management look after her. She is good. I ate my evening meals mainly in the bar and the food was delicious. If you love Gin then this is the place for you as they have over 300 different Gins I cannot comment on breakfast as I was room only. I expect that I will be staying at the Connaught Hotel again. less