Don't bother with the upgrade
23/07/2015 julespc, Basingstoke, United Kingdom
We booked a three night stay and decided to upgrade which included upgraded toiletries, bathrobes and slippers, bottled water and chocolate. Unfortunately, the toiletries consisted of an additional bo... more
We booked a three night stay and decided to upgrade which included upgraded toiletries, bathrobes and slippers, bottled water and chocolate. Unfortunately, the toiletries consisted of an additional bottle of pump action soap which, upon enquiring, we were informed doubled up as shampoo and shower gel. Not quite the individual bottles of shampoo and shower gel that we had been expecting but a nearby Lidl provided all the necessary. There was one bathrobe between us and no slippers. Two bottles of water and a bar of Kit Kat were provided on the first night only.
There was a humming in the room which was 24 hrs - we presumed it was an extractor fan although we were on the 2nd floor. We are heavy sleepers so it didn't bother us too much although light sleepers may have a problem.
The bathroom was bizarre to say the least. The "walls" were entirely made of glass which was probably meant to be obscure but certainly wasn't. The door had no catch or lock, merely pulling too. It had a half inch gap all round plus a six inch gap underneath. This meant that whoever was using it gave the other occupant sight, sound and odour of whatever they were doing. We've been married for 40 years but there are still some functions we like to keep private. Heaven help you if you came for a romantic break!
On the plus side:
The bed was large and extremely comfortable.
The breakfast was typical of this type of chain hotel and was well cooked and nicely presented.
The staff were pleasant and helpful. less