31/08/2015 notnilc, South east England
On 29/8/15 booked a table for an evening ALacarte meal, we arrived at 7:15pm for 7:30, we were given the A la carte menu to choose our meal, firstly run out of duck , we were first customers of the ev... more
On 29/8/15 booked a table for an evening ALacarte meal, we arrived at 7:15pm for 7:30, we were given the A la carte menu to choose our meal, firstly run out of duck , we were first customers of the evening? We were recommended the soup and dressed crab for our starters, the soup was of an acceptable standard and the crab ? The plate contained 2 cherry tomatoes and a teaspoon of crab, ..We ordered wine , the waitres had never heard of Liebfraumilch !! I kid you not!, it was hard work so to simplify matters we ordered the house white which was "plonked in an ice bucket unopened for us to serve ourselves!..we were beginning to realise this was clearly not going to be an A La Carte experience as advertised..the mains..the lamb was in chunks and stringy and the cheeses soufflé ( which they highly recommended) I can assure you that the soufflé contained ZERO cheese! Absolutely no vegetables came with this! They were extra at extra cost ..Overall an absolute sham , amateur service, substandard quality of food, the only positive this hotel has going for it is the venue the building is very pleasant less
RichSBlair, Manager at BEST WESTERN PLUS The Coniston Hotel, responded to this review
Thank you for completing the survey regarding your recent visit to the BEST WESTERN PLUS The Coniston Hotel.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you.
I am sorry to hear that you had a bad experience in our restaurant and that we did not measure up to our usual standards on this occasion.
The operations Manager, Tracey, has discussed all your comments and constructive points with the service and production team to ensure we improve on the service and product we deliver to all our guests
I hope you will consider visiting us again so that we can have another chance to provide you with exceptional service we are known to deliver.
If you wish to discuss the matter further please feel free to contact me directly via email firstname.lastname@example.org or on 01795 410560.
Front Office Manager
BEST WESTERN PLUS Coniston Hotel & Restaurant