Need to improve some things
24/06/2018 millsie58, Melbourne, Australia
I telephoned some weeks before we arrived to make a booking and got one of the restaurant staff on the phone. Took my details and date and all confirmed or so I thought. Something told me that I need... more
I telephoned some weeks before we arrived to make a booking and got one of the restaurant staff on the phone. Took my details and date and all confirmed or so I thought. Something told me that I needed to recheck and when I called no record of booking...just as well they still some vacancies. Then after speaking to my SIL found they had done exactly the same but this time had a confirmation booking email (third party) but when they arrived no record of booking.
Checkin was done by a restaurant staff member, she obviously was busy as had no time to tell us anything about the motel.
Room was pleasant and comfortable, bathroom looked nice but when you stood in the shower the water poured out onto the floor as no shower screen. Mopped it up with bath mat but really unsafe even with shower head pointed directly away. Modern design overlaps practical functionality!!
Cobwebs could be managed a bit better as they were drifting across the ceiling. Bed was comfortable though had to leave the heater on all night as one blanket did not even fit over the bed to provide enough warmth.
Hotel in great spot across from lake, good walking track around and close to pool, shops, restaurants etc.
Shepparton seems to be doing it a bit tough, lots of empty shops but it was central to a family celebration we were having with family coming from all directions. less