Lovely spacious room; beautiful reception decor; no indoor pool as advertised; outdoor pool unkept and dirty.
This review may sound a bit heated, as i am so upset i am writing even before checking out. I am heavily pregnant and booked a night away before baby comes - i chose this hotel as it had a beautiful outdoor pool and all i wanted was to enjoy the water. Check in was delayed due to computer issues so it gave.me time to go look at the pool - it was very dirty....
When asked about it, reception staff said they couldnt do anything as 'the boys' werent there and she did not know when and if that could be fixed. Later i was told it would take up to 4 hours to clean it so they wouldnt do it - they didnt even take the bugs from the top! I even offer to do it myself and heard a big no.
Back in the room i had a look on Booking.com and realised an indoor pool was advertised; i went to reception to ask and was quickly shut down by another reception lady 'Wotif is wrong, there is no indoor pool'. Followed by not believing me that the outdoor one was dirty, saying the problem was a storm 'the other day'. The pool area was covered in cobwebs, the water feature was off, chairs with thick brown dust, branches and bugs in the water and the worst: black slime coming off the pool floor tiles.
To make a long story short: in the 2 instances - with 2 different staff members i was antagonised. They were confrontational and actually raised their voice to me, acting like i was being a total inconvenience. They did not feel accountable for any of the issues, blaming the weather, the external websites, changes i made to my reservation, the busy wedding they were having that day.. Not once i had an apology or any show of good customer service, a show of care and concern - even if nothing could really be done, their attitude was the biggest problem: lack of care for the customer.
The second lady walked off on me saying i could come for breakfast the next day. As if getting free breakfast was the reason for this.
They didnt spoil my weekend because I didn't let them, but this was a terrible experience. Certainly not coming back, a shame as the premisses are actually lovely.
Latest news: coming back from dinner our parking spot was taken and apparently is a free for all and you might have to park in the street...