Beware of price change after initial reservation.
Called hotel 25 min prior to 330am arrival. Man gave us rate of $80.55 plus tax over phone. He took our name , but said he did not need credit card since we were almost there. He was leaving as we we... more
Called hotel 25 min prior to 330am arrival. Man gave us rate of $80.55 plus tax over phone. He took our name , but said he did not need credit card since we were almost there. He was leaving as we went in. The lady at desk ran my card for nearly double amount quoted! She said we had to wait for the man to fix error in am. This happened at this hotel once before when we stayed at that time the day manager corrected it, so we didn't worry.
They could not give us a receipt at our noon checkout and the Mgr was not there till 3pm. My husband signed credit card receipt for $80.55. but they could not give him a copy of that either. We were told the room had to remain open so the Mgr could correct our rate. That clerk emailed a receipt later but it had no amounts on it.
After 3 phone calls to the Hotel, finally at 6pm the Manager was there, but did not ever speak to us. Communication was relayed through yet another female clerk. After i was practically accused me of dishonesty, the clerk said maybe the man looked at our regular daily rate rather than the holiday rate, an amount around $8 or $9 higher than what i was quoted on the phone last night.
They refused to lower the $146 rate until I pointed out it was $85 online last night and they had done this once before, then they had honored their advertised rate when that Mgr arrived. This mgr. offered a compromise to the regular daily rate.
While the night and am Desk clerk were kind and polite, an error in giving out their rate rate should not be my problem to fix long after our stay.
Rhianna Humphries, Guest Services / Front Office at Best Western Plus Texoma Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I saw that your issue was taken care of and
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.