Best Western Plus Texarkana Inn & Suites

We were driving from Texas to Indiana and decided to stop here for the night. It was clean, had a microwave fridge and coffee maker with coffee. Updated and CLEAN! I CANT SAY CLEAN ENOUGH!! Really a nice place. The room was large. I would definitely stay again. less

We always stay here when returning from our annual vacation to my home state of Ky. We travel from Texas to Ky. When returning home to TX we always stay here because it is very clean and the people are super friendly and helpful. The location is ideal because we travel on I-30. less

The tPool was open and it was lovely ! The rooms were great, had lumbar pillows. They had a great selection of TV channels and had Netflix ! Very friendly, help ful staff. Was in a very convient location. less

The biggest complaint is related to the pandemic. I searched several hotel websites to see what precautions are being put into place to protect customers and employees. Best Western laid out the best plan, as far as I could read, so that is why I chose BW hotel chain for our stay. However, when we arrived at the hotel, almost nothing was actually being done! There was only one sign recommending six feet social distancing and it was not a big or clearly visible sign. There were no markers on the floor to give guidance for social distancing. Not one person was wearing a mask besides our group of four. The man that checked us in was not wearing a mask. I had to hand him my credit card, which he took with no gloves or no wiping. There was no plexiglass or shield in front of him. Having to hand him the credit card required being within a couple of feet or less of him. In addition, the hotel felt packed. There were several children staying on our floor who were roaming the halls - it seemed every room had a door ajar with the young guests going from room to room - they all seemed to be together, and not one guest was wearing a mask. In our room, there were decorative pillows and scarves on the beds. The scarves might have been washable and changed with each room cleaning, but the decorative bed pillows clearly were not - and they were propped up against the regular pillows. We registered that there would be four adults in the room, but there were still only two washcloths provided, so another trip to the lobby was necessary. The bed pillows were filled with bits of lumpy foam - not comfortable. less

We booked two adjoining rooms for a one night stay in Texarkana. The hotel seemed clean. There was no social distancing or face coverings by any employees that we saw considering our stay was during the pandemic. There was also a bolster pillow on the bed, and I am not sure that is cleaned in between guests. The only obvious change we noticed due to the pandemic was that there was no breakfast, just a grab bag with a fruit and some packaged muffins. We had brought our own food and this was not really a concern to us. However, our biggest problem during our stay was that in room 330 there was extremely low water pressure. It was such a low flow of water that it was quite annoying. We did report this to the front desk. We were told that someone was on their way to our room. We immediately went up to our room and no one showed up. We asked again, we were told someone checked on it ( we have no idea how that could have happened since we had been in our room) and that it was normal pressure for a hotel!! We have stayed in numerous hotels and we know this is not normal. Fortunately we had two rooms and used the other room for our shower etc. The other adjoining room did not have this problem. We were not too happy with this lack of concern by the staff. less