This hotel is not aging well.
Back in 2015, I wrote a review of this hotel and stated that this was one of the best hotels that I had ever stayed at. My recent visit was not nearly as enjoyable.
We stayed in a Queen Suite (#318) ... more
Back in 2015, I wrote a review of this hotel and stated that this was one of the best hotels that I had ever stayed at. My recent visit was not nearly as enjoyable.
We stayed in a Queen Suite (#318) and I had three major complaints:
1) The sofa (see attached photos) was filthy. Huge stains and no one even felt comfortable sitting on it because it was so dirty.
2) Water pressure in the shower. It has been a long time since I stayed in a hotel room that had such low water pressure. We tried turning the shower head to different settings, but it didn't matter. The pressure remained low (See attached photo). And this happened both at night and in the morning. This is unacceptable.
3) Washcloths: We had three adults staying in this room and yet only ONE washcloth was provided. The desk clerk was eventually able to find a few more washcloths for us, but we shouldn't have had to make the call in the first place.
So the pros: Other than the furniture, the room seemed clean, the AC worked fine, water in the shower was hot, and the beds were fine.
I am guessing that, with COVID, ownership has cut back on expenses by cutting back on maintenance, repairs, etc. But given this past experience, I'll be trying another hotel on my next visit to Texarkana. less
Tommy Turner, General Manager at Best Western Plus Texarkana Inn & Suites, responded to this review
Despite Covid we are consistently working on improving the property. We have had some holdups due to shipping delays. I do apologize for the problems you experienced while staying with us again. I hope to get another review from you in the future, so we can show you an experience more like 2015.