Best Western Plus Texarkana Inn & Suites

very easy access to and from freeway.... 10 year old building looked 10 days old....very well kept, clean and modern. Young man who checked me in couldn't have been more helpful and nicer...even came to my room and fixed my TV cable box..... less

This is a new hotel, and you can tell it. It was very clean and modern, and they were still working on the masonry at the entrance. I would expect they perform a construction punch list to fix things like the broken elevator button cover that makes it look like there was cheap and fast construction before the hotel opened for guests. My king room was nice, large and very quiet. The AC got the room cold as I like it even in August. The bed was fairly comfortable for a one night stay but not as comfortable as another Best Western I recently visited. The service upon check in and check out was good. The breakfast choices were limited compared to some other Best Westerns and other three star hotels I have visited, and the “eggs” were a big egg patty folded over with some peppers and diced tomato inside...like a cheap omelet. They weren’t that great. They did have biscuits with country gravy and sausage patties, so you could crumble up the sausage patties into the gravy if you wanted traditional sausage gravy. The lady serving breakfast was extremely kind and polite and greeted all the guests. I wish I could remember her name to compliment her (management, I was there for breakfast on 8/10 if you would like to recognize her). I would stay here again, but I recommend to the hotel that they identify and fix the construction punch list and improve breakfast choices and food quality. less

Great place to hang your hat. Clean, comfortable and efficient. Good value for the expense. Service staff are friendly and helpful and truly seem eager to want to please the guest. I actually look forward to some trips if I know this will be one of my stops. less

Checked in but found the were workmen just outside our room and we wanted quiet especially early in the morning. Nice young man reception shifted us and also recommended the Mexican restaurant we ate at. He also arranged for pool cleaning to deal with the green algie in the warm outside pool he was not aware of until we told him . Helpfull staff, we stopped next night at another BW and discovered a missing item & thought maybe id left it here. Staff at Sulphur Springs called them for us and no luck. Then Tex called back, they check3d with another cleaner and sure enough our item was found& handed in. Arranged for postal delivery to friends in USA. Nice follow up, thanks less

I always peruse the reviews on TripAdvisor to make my choices for hotel stays and many other things and I know that there is always a chance that we will end up with a negative experience even though most of the reviews for a given property are "Very Good" or "Excellent". This was one of those times. I see that the General Manager, Tommy Joe Turner reads these reviews and responds frequently. For the good reviews he repeats himself a lot and for the negative reviews he makes many excuses with an occasional sincere apology. I don't need a response from him, I doubt we will ever be in Texarkana again and we will be hesitant to stay at Best Western properties even though we are Gold level Loyalty Club members. I understand that this property is often near capacity or full, so it was not surprising that although they advertise "interconnected rooms" we were not able to be given the adjoining rooms that we needed for my mother-in-law, a disabled senior. We were given first floor rooms near the end of a hallway by the exit doors. Our room was not even directly across from hers. She was given a large king room that did have a door to the adjoining room, but this was occupied by a family with small children and their screaming and playing was easy to hear. As soon as I inspected our room, I was dismayed to find that the toilet would not flush properly and that there were quite visible stains that looked bad on the top of the bed covering. I would have just removed them and used the extra blanket in the closet, but it was very flimsy, cheap and lightweight. The room was not very clean either, needed a deep cleaning for the carpet and there were lots of scuff marks on the door, door jamb and lower walls. I had seen reviews where guests had found their rooms to be updated, spotless and of very high quality, so this was a real let down. My husband immediately went to the front desk and informed Alex, the night manager, of our problems. I felt badly for Alex. He seemed to be the only employee there and he made a solid effort to provide good customer service. He stated that housekeeping was gone for the day, which is often the case these days; also understandable. He searched around for clean bedding and could not come up with much, so we moved all of our luggage over to Mom's room so he could work on the toilet issue and beds while we went out for a few hours. When we returned, he was concerned that the bedding was acceptable to us, which it was and I am convinced that he washed the fresh bedding and made the beds himself. The toilet never worked properly, but we could tell he had tried. I felt that none of this was Alex's fault, he simply did not have the tools, supplies or staff that he needed to run this property all night by himself. The breakfast was fine and the woman running it was kind and started up a conversation with Mom that she enjoyed. My husband appreciated the addition of almond milk to the coffee bar. Alex really tried to be helpful and adjusted our bill with a slight discount for the inconvenience, but this property needs to continue updating the rooms, perhaps not renting the ones that need renovation. They would also be wise to keep at least one housekeeper and someone for maintenance on staff during the later hours, so the assistant manager could at least delegate these chores and not have to solve them all himself. I hope this review helps someone else in their search for accommodations and that the concerns expressed here are helpful, not just idle complaints. less