The biggest complaint is related to the pandemic. I searched several hotel websites to see what precautions are being put into place to protect customers and employees. Best Western laid out the best plan, as far as I could read, so that is why I chose BW hotel chain for our stay. However, when we arrived at the hotel, almost nothing was actually being done! There was only one sign recommending six feet social distancing and it was not a big or clearly visible sign. There were no markers on the floor to give guidance for social distancing. Not one person was wearing a mask besides our group of four. The man that checked us in was not wearing a mask. I had to hand him my credit card, which he took with no gloves or no wiping. There was no plexiglass or shield in front of him. Having to hand him the credit card required being within a couple of feet or less of him. In addition, the hotel felt packed. There were several children staying on our floor who were roaming the halls - it seemed every room had a door ajar with the young guests going from room to room - they all seemed to be together, and not one guest was wearing a mask. In our room, there were decorative pillows and scarves on the beds. The scarves might have been washable and changed with each room cleaning, but the decorative bed pillows clearly were not - and they were propped up against the regular pillows. We registered that there would be four adults in the room, but there were still only two washcloths provided, so another trip to the lobby was necessary. The bed pillows were filled with bits of lumpy foam - not comfortable. less
TommyJoeTurner, General Manager at Best Western Plus Texarkana Inn & Suites, responded to this review
I'm sorry you felt uncomfortable. We are disinfecting everything daily.