We called it the Best Western Minus. They badly need to remodel this hotel. The first room we were assigned at this “100% nonsmoking” hotel smelled like cigarette smoke. They did give us a different room. Second room: torn wallpaper, drawers won’t close, cigarette burns on carpet, freezer completely frosted-up, broken electrical outlet, clogged bathroom sink, torn curtains, frayed towels, empty shampoo/conditioner dispensers in shower, badly patched and moldy hole in bathroom wall, peeling paint in bathroom, lumpy pillows. It was, at least, clean and quiet. less
singhkha, Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience and the issues in your room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.