Out of date, campton and mold.
19/11/2019 jamesmuchowicz, San Tan Valley, Arizona
My company booked us in this hotel and we were supose to stay for about a month, the hotel (rooms, lobby, staff, ect) were so bad that we all complained to our company and they sent a rep who said tha... more
My company booked us in this hotel and we were supose to stay for about a month, the hotel (rooms, lobby, staff, ect) were so bad that we all complained to our company and they sent a rep who said that this hotel was "not upto standard". So they moved us.
From the moment we walked in it felt very campy and small, the halls are the same way. My bath room had mold that was just covered up with spackle, but you could still see the mold.
The breakfast was terrible, but them a lot of hotels are going to this powdered eggs and microwave foods. Its very disgusting.
The only positive to the location is the the mall is in walking distance. Nevermind that you'll feel the need to be wearing a bullet proof vest.
Overall, I hope they just demolish this location and leave it a vacant lot. less
rubyv5300, Manager at Best Western Plus Tempe By The Mall, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please know that we are continuing to work on the hotel and will be working on new renovations in the very near future. I am so sorry to hear about your experience. I am sorry to hear all of the issues you experienced, the room will be inspected. The breakfast however is not cooked by powdered eggs, nor is any items microwaved. I do understand your frustration and apologize sincerely for your overall experience with your stay.