Spent 1 Night
Spent a Saturday night, 3/24, after help cleaning out my father in law’s, wife’s dad, house after he passed. First the prices were crazy in the area, spring training for baseball was going on in the a... more
Spent a Saturday night, 3/24, after help cleaning out my father in law’s, wife’s dad, house after he passed. First the prices were crazy in the area, spring training for baseball was going on in the area. Second the staff on Saturday was very polite and courteous, no problems there. Third is that I got to breakfast the next morning 3/25, at 845 and there wasn’t much there and quite a few people were looking for food. Now my fourth point, the breakfast got closed down at 9 AM sharp, should have continued until 10 AM in my opinion, a dad was getting his kids breakfast and the lady was just taking the breakfast items away! What the heck! I went to the desk to say something and there was a sign saying that someone will be back shortly.... After waiting, a lady came back and I explained to here about the father and others that were trying to get something to eat, she said “well it closes at nine.” She had the attitude of don’t bother me..... I would have rated it a 4 (found a hypodermic cap in parking lot or it would have been a 5) instead of a 1, but with a staff with a attitude of ‘oh well, you won’t be back’, I definitely would look for someplace else.
Traves S, General Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for your revision from your review in medallia, we were not aware of the hypodermic cap or agents attitude. We apologize for the inconvenience and will definitely take this change in your story seriously and look into it. Again, please accept our apology for not meeting your needs with our posted breakfast hours. We appreciate your suggestion about a 10am close time and will bring this up with corporate.
Thanks again, hope to see you soon.