Best Western Plus Tempe by the Mall

5300 S Priest Drive, Tempe, Arizona, 85283-1049, United States
based on 1051 reviews Trip Advisor Logo
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Best Western Plus Tempe by the Mall

Welcome to Best Western Plus Tempe by the Mall! Located in Tempe, Arizona, our property has everything guests need for a relaxing stay, including free 24-hour airport shuttle services. This is a courtesy shuttle and is based on availability. A free h show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Tempe by the Mall

Traveller Overview:
4.0 Rating: 1051 reviews
Excellent 41%
Very Good 30%
Average 12%
Poor 6%
Terrible 8%
Rating

SemperFiKindofGuy, wrote review 29/06/2020

Nice View

Outer area and lobby looked great. The computer/printer area was helpful. Everything was great. ICE machine were not working except for the 1st floor. The noise level each night from the adjacent room... more

Owner Response
singhkha, Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I do apologize for the issues that you experienced during your stay. I can understand how frustrating your issues were the ice machine on the third floor has been fixed. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

Aaron P, wrote review 13/06/2020

Disgusting...

I have been to many Best Westerns.. this by far was the worst one I have ever been too.. First thing I saw was the closet door was broken, so I called to let the front know... It sounded like it has b... more

Owner Response
singhkha, Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for taking the time to complete the survey. I sincerely apologize for the issues you experienced during your stay. I understand your frustration and disappointment with your stay. I will be looking into these issues so that they can be addressed. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

byronmyers83, wrote review 15/05/2020

Always a pleasant stay

This is a great location to Arizona mills and not too far from places you want to go. I've stayed here many times and will continue to because it's a great price, location and the staff is always frie... more

Owner Response
singhkha, Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Thank you for your kind words, we are so pleased to see that your stays with us are great and we thank you for continuing to stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

ryanwatchman, wrote review 08/04/2020

Good Clean Hotel with oversized vehicle parking.

Great and clean hotel with oversize parking. I hope this covid-19 doesn't shut this place down. I travel a lot for work and this location is perfect. I notice this last time they updated their exterio... more

Owner Response
singhkha, Manager at Best Western Plus Tempe By The Mall, responded to this review
Ryan, Thank you for completing the survey regarding your recent stay at our property. We are open and hope to stay this way. We do appreciate your stays with us and we look forward to having you stay with us while on business. Thank you for the kind words on the exterior paint, so happy you like it. We are looking forward to begin working in some rooms for updating as well soon. Please know your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to having you back with us.
Rating

pecoskid, wrote review 14/03/2020

In dire need of remodel

We called it the Best Western Minus. They badly need to remodel this hotel. The first room we were assigned at this “100% nonsmoking” hotel smelled like cigarette smoke. They did give us a differen... more

Owner Response
singhkha, Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience and the issues in your room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.