Best Western Plus Tempe by the Mall

5300 S Priest Drive, Tempe, Arizona, 85283-1049, United States
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Best Western Plus Tempe by the Mall

Welcome to Best Western Plus Tempe by the Mall! Located in Tempe, Arizona, our property has everything guests need for a relaxing stay, including free 24-hour airport shuttle services. This is a courtesy shuttle and is based on availability. A free h show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Tempe by the Mall

Traveller Overview:
4.0 Rating: 1030 reviews
Excellent 42%
Very Good 31%
Average 12%
Poor 5%
Terrible 8%
Rating

claser2020, wrote review 21/01/2020

Okay

Hotel service was okay. Water pressure was poor, toilet problems and a couple 1 day no hot water for shower. Everyday ran out of oatmeal for breakfast. We had to get our own plunger to flush the toile... more

Rating

kcrrsc3, wrote review 21/01/2020

Don’t waste your money.

Dirty hotel next to stop clubs and dispensery. Lobby with transients. Never felt safe. Room was disgusting and falling apart. Staff was unwilling to address issues and said they would try to see when ... more

Rating

Amber V, wrote review 21/01/2020

Unclean

There were bugs in my room and on my pillow. Room door exterior doors will not shut unless you pull them hard. Exterior doors were left open many times. There were stains on the carpet in my room as w... more

Rating

Fernando E, wrote review 21/01/2020

I expected more from Best Western

I’m not a picky person when it comes to hotels but this experience is one to remember. Dirty carpet, bathroom and non functioning A/C. I’ve stayed an other Best Westerns and have always had a good e... more

Rating

jcmitch65, wrote review 17/01/2020

Great stay

Clean hotel with great people. Close to shopping, movies and restaurants. Easy access to the airport and Phoenix. We loved the pool and hot tub every morning. The complimentary breakfast was perfe... more

Owner Response
rubyv5300, Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Thank you for your kind words left for the hotel, we are so pleased to see that you had a great experience. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.