Superior - Not your typical Best Western
13/07/2019 L3500PTdavidr, San Diego, California
This place goes beyond the typical Best Western. The lobby is well-decorated. At check-in, I got the most comprehensive, well-paced and clear review of everything about the place (breakfast, WiFi, f... more
This place goes beyond the typical Best Western. The lobby is well-decorated. At check-in, I got the most comprehensive, well-paced and clear review of everything about the place (breakfast, WiFi, fitness room, etc.). After checking out my room, I head back to my car to get my bags and one of the housekeepers in the hallway asked me how my stay was going. I told her I had just checked in and she asked if my room was okay and did I need anything. (That's the sign of a well-trained and conscientious staff!). There was even a card in the room suggesting I review my stay on tripadvisor (thank you Kayla!!). My room was clean and the bathroom had a lot of space. Bed was very comfortable and everything was in working order. I highly recommend this Best Western. I've stayed in upscale hotels and this place has some of the same qualities -- a real bargin! less
rubyv5300, Manager at Best Western Plus Tempe By The Mall, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Thank you for your kind words about the hotel, Kayla, and staff. We appreciate your kind words and are so pleased to see that your experience with us was so great. We will be sharing your feedback with all staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.