Not a Plus property/United Airlines overbooking?
10/07/2017 shawns528, Vancouver, Washington
We made our reservation online through BW and paid a premium price for a King bed only to learn on arrival that BW online overbooks "regularly" and no kings were available. 2nd time this has happened ... more
We made our reservation online through BW and paid a premium price for a King bed only to learn on arrival that BW online overbooks "regularly" and no kings were available. 2nd time this has happened in last 4 BW stays, not a good record and too close to United Airlines treatment of customers! The rooms appear to get high usage due to Tacoma Dome location but property managers are not doing the higher long-term maintenance like painting more frequently or shampooing carpets more often that such usage requires (many scary stains in carpet!). This property did not match our BW Plus experiences at other similarly badged properties and should be considered a lower level property making the price too high. less
Victoria C, Front Office Manager at Best Western Plus Tacoma Dome Hotel, responded to this review
Thank you for your stay and for posting a review.
we are sorry that some aspects of your stay did not fully meet your expectations. Our goal is to make everyone’s stay special and this review will be useful in our endeavor to continually monitor and improve the quality and services we offer.
I will let Our GM about your feedback, Our hope is that you will give us a chance to better serve you in the future. We very much appreciate your business and thank you for staying with us