Multiple false fire alarms!
10/01/2018 Noah B, Guadalajara, Mexico
The hotel seemed nice as we checked in, although a bit shabby on the outside and it’s definitely past its prime. I got a pretty good price, so I was willing to overlook these cosmetic issues. Unfortun... more
The hotel seemed nice as we checked in, although a bit shabby on the outside and it’s definitely past its prime. I got a pretty good price, so I was willing to overlook these cosmetic issues. Unfortunately, during the evening of my stay the fire alarm went off not once, but twice. It’s bad enough having to evacuate down 5 flights of stairs into a cold December night, but having to do it twice was really awful. The staff were almost non-existent during these fire alarms and did nothing to calm or comfort the guests. When I did see the staff, they not once apologized for the inconvenience caused by the alarms. I emailed the staff and was promised a full refund for our restless stay, but over a week later, I’ve not received a refund. less
Lisa B, Manager at Best Western Plus Tacoma Dome Hotel, responded to this review
Thank you for taking the time to provide us with feedback regarding your stay at our hotel. Outstanding guest service and an enjoyable stay are our highest priority at the Best Western Plus Tacoma Dome Hotel.
Your safety and that of our other guests is of great importance to us. I apologize for the fact that you were disturbed by the fire alarm sounding the evening of your stay. We have spoken to our guest service staff about appropriate response and follow up with our guests when a situation such as this happens.
I hope you will accept my sincere apology for the inconvenience this situation has caused you. Be assured we are taking the needed steps to avoid similar occurrences in the future. If you would be so kind as to contact me with your reservation information we can resolve your refund issue.
We look forward to serving you on your next trip to Tacoma. Please feel free to contact me if I can provide further assistance to you.