10/10/2019 idalim, Seattle
The hotel stay was nothing special, the place is outdated but nothing awful. It was afterwards that made me never want to stay here again. I booked and paid through Hotels.com and upon checking my cre... more
The hotel stay was nothing special, the place is outdated but nothing awful. It was afterwards that made me never want to stay here again. I booked and paid through Hotels.com and upon checking my credit card saw that the hotel charged me as well. I attempted to resolve this without success with the hotel directly. Hotels.com and Best Western customer service, and I all tried to call this location to resolve this incorrect charge with no success. The front desk rarely answered and when they did, we were told to call back and talk to the manager. The manager was never there at the times the front desk told us to call back. I don't think a manager actually exists at this location and if there is one, they suck at their job. I finally did a charge back for this incorrect charge. Stay far away from this poorly managed location.
Lisa B, Manager at Best Western Plus Tacoma Dome Hotel, responded to this review
On behalf of our team, we apologize for not exceeding your expectations. Your feedback is important to us and we will take the necessary steps with our team to make improvements.
We hope you'll consider staying with us again therefore, we can provide superior service. Thank you.