Best Western Plus Swiss Chalet Hotel & Suites

We had stayed here previously and were impressed with the service and cleanliness, so chose it again. We were greeted by a very friendly masked desk agent upon check in, who was also there when we checked out. The rooms were very clean. The breakfast was wonderful but I was very surprised and disappointed to see the 2 kitchen staff were not wearing masks, either when serving patrons or in the kitchen. In fact the gentleman walked across the lobby and coughed loudly without even covering his mouth, and proceeded to the buffet to get a bowl of fresh fruit, taking it to the kitchen to eat. Needless to say, I no longer wanted to eat my breakfast. I then noticed none of the housekeeping staff were wearing masks. I mentioned it to the gentleman while checking out and he said " I'll let management know," at which point the unmasked lady at the desk with him left and went to her car and was returning with a mask as we departed. Sad ending to an otherwise great stay. Would have been 5 starts, but the careless staff made my rating a nose dive. less

My husband was staying here for work , so we decided to go visit him. All the staff is nice and even got to meet one of the owners she was very nice. The hotel is beautiful, indoor pool and hot tub were relaxing. Full breakfast and complimentary laundry machines. Overall we loved our stay. less

We stopped here after driving 11 straight hours. It was a godsend. Our room was clean, quiet, and well appointed. The staff were extremely helpful. We had a burger at the restaurant which was delicious. They took all of the Covid 19 restrictions seriously as they should. I can recommend this hotel. less

Stayed there over a month for business and never had any complains what so ever. Everyone on point from the manager to employees very courteous, friendly and always going beyond to make your stay the best experience possible clean rooms and breakfast area always clean and plus great amenities best in any hotel around. less

We discovered this hotel about a year ago and try to stay there now whenever we are going to the Ft. Worth area. It is clean, quiet, and the staff is friendly and professional. They offer the best free breakfast even for normal times, but in 2020 they excelled in comparison to all the other hotels we have stayed in. Our first stay, they had choices that they would cook up for us when we arrived for breakfast. This last stay they had a wonderful selection for a breakfast buffet but you could order eggs and pancakes and they would cook them right then. This hotel exceeds all other hotels we have stayed in for overall value, excellent amenities at a very affordable price. less