Wonderful in all aspects until we saw the unmasked kitchen and housekeeping staff the next morning
We had stayed here previously and were impressed with the service and cleanliness, so chose it again. We were greeted by a very friendly masked desk agent upon check in, who was also there when we che... more
We had stayed here previously and were impressed with the service and cleanliness, so chose it again. We were greeted by a very friendly masked desk agent upon check in, who was also there when we checked out. The rooms were very clean. The breakfast was wonderful but I was very surprised and disappointed to see the 2 kitchen staff were not wearing masks, either when serving patrons or in the kitchen. In fact the gentleman walked across the lobby and coughed loudly without even covering his mouth, and proceeded to the buffet to get a bowl of fresh fruit, taking it to the kitchen to eat. Needless to say, I no longer wanted to eat my breakfast. I then noticed none of the housekeeping staff were wearing masks.
I mentioned it to the gentleman while checking out and he said " I'll let management know," at which point the unmasked lady at the desk with him left and went to her car and was returning with a mask as we departed. Sad ending to an otherwise great stay. Would have been 5 starts, but the careless staff made my rating a nose dive. less
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward.