Mr-GGs-Best-Western-Pecos
30/09/2018 Gerald G, Spring, United States
***Good***
Check in went smoothly and they accommodated a room change. The room and bathroom were clean, the a/c worked well, and the WiFi and Ethernet worked. The room was very spacious, the comput... more
***Good***
Check in went smoothly and they accommodated a room change. The room and bathroom were clean, the a/c worked well, and the WiFi and Ethernet worked. The room was very spacious, the computer desk was well sized, and the computer desk chair rolls easily on the carpet. The tub had a horizontal grab bar – very good BW! The room has two sinks, one in the room near the entry, and one in the bathroom. The faucet in the room had a bad leak around the hot handle and water was running all over the counter top. I reported this right away to the front desk, and shortly afterward, they had maintenance personnel there to fix the problem. They had to replace the entire faucet unit, but it got done quickly – again very good BW! Breakfast items are varied, good, and replenished.
***Not good***
The early morning coffee in the breakfast area is not really hot, it is between very warm and hot. The breakfast area is a semi-formal eating area with ceramic dishes and metal utensils. This is sort of good, but gives a feeling of uncomfortable formality just to eat breakfast. Where BW is really lacking is early morning hot water in the room. I turned on the hot water faucet and let an insane, absurd, environmentally wasteful amount of water run down the drain and still no hot water. BW needs to increase boiler size, add a boiler, do something to remedy this. Early morning hot water has not been a problem at any other hotel so far, only here. The front desk said that it is likely due to all the oil field workers getting ready at the same time. So what? They too should be complaining about no hot water in the early morning. No, there is no justifiable excuse for this situation. Another bad problem is the lights over the room sink and around the corner from the sink over another counter. Both sets of lights come on from one switch. Turn them on and the lights around the corner are right in the eyes of someone trying to sleep. The lights over the counter should be on a separate switch so another person could turn on the lights over the room sink and not turn on the lights around the corner. Another problem was the water being turned off at various times. This is not good when you have a toilet that needs flushing or are covered in soap in the tub. When I contacted the front desk more than once, I was always told “It should be on in 5 minutes.” Well, those 5 minutes each time turned into more like 20 to 30 minutes. Why can’t the front desk tell the real truth instead of just saying something to make the guest go away? There are some serious issues here that need a change to improve the guest experience. less
mtkelliher, Guest Relations Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Dear guest,
Thank you for taking the time to review our property during your recent stay. We do apologize for the Hot water issues. Those issues have been worked out. We appreciate the feedback and will make all necessary adjustments to insure all our guests have a great stay experience. Thanks for staying with us and we look forward to the opportunity of giving you an excellent stay experience the next time you visit.
Sincerely,
Michael