Best Western Plus Swiss Chalet Hotel & Suites

141 S Frontage Road, Pecos, Texas, 79772-7202, United States
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Best Western Plus Swiss Chalet Hotel & Suites

A Diamond in the Desert, a commonly used name for the Best Western Plus Swiss Chalet Hotel & Suites by many who have stumbled upon this charming hotel in the West Texas town of Pecos. Situated between and within a half mile of both the Municipal Air show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
141 S Frontage Road, Pecos, Texas, 79772-7202, United States

Reviews of Best Western Plus Swiss Chalet Hotel & Suites

Traveller Overview:
4.5 Rating: 275 reviews
Excellent 79%
Very Good 11%
Average 5%
Poor 1%
Terrible 1%
Rating

tbf62021, wrote review 21/07/2021

Trip Back In Time

By far best Bestwestern stay I have experienced. Eye for detail through exceptional owners and all staff. Comfortable resort accommodations made this hotel property a home away from home. Never out of... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello, On behalf of our staff, I would like to thank you for a wonderful review we received during your recent stay with us. Thank you for the generous compliments from ownership, staff and detail to our daily operations. I really appreciate the review. We hope to see you again soon. Richard General Manager
Rating

VICKIE W, wrote review 04/07/2021

Family vacation

This hotel is a great. The Decor, clean, bed was very comfortable, amenities, was all wonderful. We would definitely stay again. Breakfast was great with a variety of options including hot food prepar... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello Vicki, On behalf of our staff, I would like to thank you for a wonderful survey we received during your recent stay with us. Thank you for the generous compliments on our amenities, décor, cleanliness and our delicious breakfast buffet. We hope to see you again soon. Richard General Manager
Rating

4pojkes, wrote review 04/05/2021

Wonderful in all aspects until we saw the unmasked kitchen and housekeeping staff the next morning

We had stayed here previously and were impressed with the service and cleanliness, so chose it again. We were greeted by a very friendly masked desk agent upon check in, who was also there when we che... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Richard General Manager
Rating

mapo1jahr, wrote review 01/04/2021

Going to visit my husband

My husband was staying here for work , so we decided to go visit him. All the staff is nice and even got to meet one of the owners she was very nice. The hotel is beautiful, indoor pool and hot tub we... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello, Thank you for your recent review we received regarding your recent stay with us. I would like to thank you for the generous compliments on the staff, hotel, laundry, pool & hot tub and our wonderful breakfast buffet. Our owners are wonderful to work with and we enjoying working along side with them. I hope you can visit your husband again soon and experience another great stay with us.
Rating

Lawrencegraves, wrote review 20/03/2021

Very Nice Hotel.

We stopped here after driving 11 straight hours. It was a godsend. Our room was clean, quiet, and well appointed. The staff were extremely helpful. We had a burger at the restaurant which was deli... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello Lawrence, Thank you for choosing to stay with us after a 11 hour drive. I'm sure you were to relax after a very long day. I'm very pleased we were able to make you stay very enjoyable with the cleanliness of our rooms, our wonderful helpful staff and the restaurant. If you are in the neighborhood again, please drop by to stay with us again. Richard General Manager