Best Western Plus Swiss Chalet Hotel & Suites

141 S Frontage Road, Pecos, Texas, 79772-7202, United States
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Best Western Plus Swiss Chalet Hotel & Suites

A Diamond in the Desert, a commonly used name for the Best Western Plus Swiss Chalet Hotel & Suites by many who have stumbled upon this charming hotel in the West Texas town of Pecos. Situated between and within a half mile of both the Municipal Air show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
141 S Frontage Road, Pecos, Texas, 79772-7202, United States

Reviews of Best Western Plus Swiss Chalet Hotel & Suites

Traveller Overview:
4.5 Rating: 273 reviews
Excellent 79%
Very Good 11%
Average 5%
Poor 1%
Terrible 1%
Rating

4pojkes, wrote review 04/05/2021

Wonderful in all aspects until we saw the unmasked kitchen and housekeeping staff the next morning

We had stayed here previously and were impressed with the service and cleanliness, so chose it again. We were greeted by a very friendly masked desk agent upon check in, who was also there when we che... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Richard General Manager
Rating

mapo1jahr, wrote review 01/04/2021

Going to visit my husband

My husband was staying here for work , so we decided to go visit him. All the staff is nice and even got to meet one of the owners she was very nice. The hotel is beautiful, indoor pool and hot tub we... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello, Thank you for your recent review we received regarding your recent stay with us. I would like to thank you for the generous compliments on the staff, hotel, laundry, pool & hot tub and our wonderful breakfast buffet. Our owners are wonderful to work with and we enjoying working along side with them. I hope you can visit your husband again soon and experience another great stay with us.
Rating

Lawrencegraves, wrote review 20/03/2021

Very Nice Hotel.

We stopped here after driving 11 straight hours. It was a godsend. Our room was clean, quiet, and well appointed. The staff were extremely helpful. We had a burger at the restaurant which was deli... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello Lawrence, Thank you for choosing to stay with us after a 11 hour drive. I'm sure you were to relax after a very long day. I'm very pleased we were able to make you stay very enjoyable with the cleanliness of our rooms, our wonderful helpful staff and the restaurant. If you are in the neighborhood again, please drop by to stay with us again. Richard General Manager
Rating

JChavez66, wrote review 17/03/2021

Great stay on the beat hotel

Stayed there over a month for business and never had any complains what so ever. Everyone on point from the manager to employees very courteous, friendly and always going beyond to make your stay the ... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello Mr. Chavez, It was a pleasuring having you stay with us for over a month. My staff and i enjoyed your company. I would like to thank you for the generous compliments on our hotel staff, cleanliness of our rooms, amenities, and our wonderful breakfast buffet. Don't be a stranger and visit us again soon. Richard General Manager
Rating

jan4bob, wrote review 24/02/2021

Best Value In West Texas

We discovered this hotel about a year ago and try to stay there now whenever we are going to the Ft. Worth area. It is clean, quiet, and the staff is friendly and professional. They offer the best f... more

Owner Response
richard bill, General Manager at Best Western Plus Swiss Chalet Hotel & Suites, responded to this review
Hello Jan, Thank you for a wonderful review we received during your recent stay with us. Thank you for the generous compliments on the hotel accommodations, our staff and our wonderful breakfast buffet. Thank you for the loyalty in choosing us as you accommodation each time you visit Texas. Richard General Manager