Best Western Plus Sutter House

the room was clean, the front desk was extremely helpful, the location was ideal for my business trip. The check-in process was fast, the parking was optimal. I was concerned about finding parking the following day of my stay during my conference, due to the location I was able to walk and return to my vehicle. I felt safe walking to and from the lot to my room. less

This hotel is close enough the the Sacramento Convention Center that I could walk. The hotel has great indoor parking. The rooms were very clean and comfortable! The staff all said hello whenever we saw each other and that was a very pleasant interaction. less

If I could give this place a zero then I would. NEVER in my life have I had a stay so foul and terrible. If you stay here, you must know what you're getting yourself into. Stayed here with my husband and 2 year old daughter. Walking into the room, we didn't have a good feeling. First of all the decor is so outdated and most importantly, it is full of stains and so dirty. There were dust bunny's everywhere and disgusting stains on the bedding, lamp shade and couch. This is really not the worst of it. After being out and about with family during the day, we returned to our hotel around 11:00 PM only to find in the hallway of the hotel that there was HUMAN FECES sitting on the ground. HUMAN FREAKING FECES!!! After getting back into our room and being so disturbed by what we saw, we called downstairs to tell them and the woman had the nerve to justify it because there was a dog staying with them. So this is what we should expect now staying at a best western?? It definitely wasn't dog poop- there's a big difference. Regardless, is it acceptable for guests to have their human/animal feces in the hallway?! Did they charge the guests for doing that? Highly doubt it. They finally cleaned it up but we were just so grossed out but what we saw that my husband called back to request a comp for our stay and the woman said she couldn't do anything and that we would have to contact the manager the following Monday. We even called orbitz to see if they could help and considered staying elsewhere that night but we toughed it out and dealt with it. The woman also kept saying, "well we cleaned it up". What kind of crap is that! Customer service is clearly not a priority. My husband called Doris, the manager and while playing phone tag and she left him a message saying that she didn't think it was worthy of a refund since they are a pet friendly place. Are you kidding me??! Man, I've stayed at some pretty crappy places but this literally tops it off. I then decided to call corporate this week since the manager completely SUCKS and didn't do a god damn thing about our experience and it wasn't any better calling them. The man could only offer me a voucher for a future stay. Does he seriously think I would ever stay at a beat western again?! DO NOT stay here! It was seriously the worst experience we ever had and no one should have to go through something like this to only find out in the end that BW can't do anything about it. Come on! You're a big company who can't take care of this matter?! TERRIBLE, TERRIBLE, TERRIBLE! less

There was construction going on without any masking for the dust. I became very ill and barely able to breathe for two days after my stay. The dust made my eyes sting. It was everywhere including on the food at breakfast. The staff was unconcerned and rude. I witnessed the staff be very rude to customers, especially customers with disabilities. My ADA accommodation requests were ignored. less

The fact that I basically had no option to go to another hotel was the only reason I stayed all four nights. The hotel is under construction so the pool was not available. That’s something I would have liked to know before my trip out there. Also, because of construction, there was sand covering the first floor walkway going into and out of the breakfast room. I didn’t have a problem walking on it but it was slippery at best. Anyone with an impairment who had to use a cane or walker would have had a hard time. Then there was the Workman who knocked on the door to tell us he needed to come in and change out the desk and nightstands WHILE WE WERE THERE. Who does that? On top of all that, the toilet didn’t want to flush on it’s own (no blockage I could see). I simply flushed a tissue from blowing my nose and the water started rising up. I called the front desk and was told there was no maintenance on duty. I asked if there was a plunger someone could bring me and the desk clerk said she was the only one on duty and even if she wanted to, she couldn’t bring me a plunger because they were “all locked up until 7am.” She did offer to change my room but since it was late at night, I was too tired to pack up four days of my stuff so instead, I peed in the shower the rest of the night. So no, I won’t ever be back and I won’t ever recommend this location again. The lady who checked me in was wearing a white tee under her uniform shirt, which was unbuttoned and tied in a knot in front. She was nice and all but that didn’t seem very professional. Then there was the lady who worked at night that was very snotty to me in the garage before I walked in. As I was exiting my vehicle she half barked “You know that’s a handicapped spot right?” at me as she was rushing into the hotel lobby. She didn’t even stop to see the disabled placard hanging on my rear view mirror. It was only after I got into the hotel that I realized she was the hotel clerk. Rude. less