bus trip stop
well we were greeted warmly by the host advised that the resuarant was under reno but there was others close by we did do not venture out as we arrived in the dark and did not know the area and by all... more
well we were greeted warmly by the host advised that the resuarant was under reno but there was others close by we did do not venture out as we arrived in the dark and did not know the area and by all accounts it was not a happy scene by others on 0ur bus a lot of homeless sleeping lying around outside of the hotel so stayed home just as well contracted a virus that was on the the bus and we needed more kleneex so i phone the front the front desk and was told i would have to come down to the desk as the girl was the only one on duty at night so that means we would have to get dressed (as we were already in PJS) no thank you we just usedthe the extra toilet paper roll i know were i live having only one person on duty in place like this is against labour laws there should be at least 2 persons the breakfast is average the rooms dated they this is best western plus will i would say a minus less
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler,
Thank you for your review. As in most downtown cities today we are trying to manage the unfortunate homeless situation, though the Restaurant on our property is undergoing Renovation there are several within walking distance or there are several companies, Uber Eats, Door Dash to name a few that will deliver to your room. We are a small hotel, and depending on the occupancy only require one desk clerk as it tends to be extremely slow at night. Our guest rooms just recently went through a refresh adding new furniture, bedding, lamps, and we are in the process of changing out the carpets and wallcoverings. I am truly sorry that they were unable to bring you a extra box of Kleenex and hope that you are feeling much better.