DON'T DO IT - I am going to save you.
23/05/2017 JenandBobby, Victoria, Canada
This was one of the worst hotels I have ever stayed in. Ask yourself this...what is a hotel trying to hide when all you can smell is neutralizer?
Our room was clean - but the furniture was run dow... more
This was one of the worst hotels I have ever stayed in. Ask yourself this...what is a hotel trying to hide when all you can smell is neutralizer?
Our room was clean - but the furniture was run down. Our room smelled so bad - perfume based neutralizer - hindsight, we should have asked to be moved. We figured that the smell would go away because the window was open.
Then there was the noise...HOLY CRAP. The LRT rang the bell every time it went by the hotel - the noise stopped at around midnight - but prompted started again around 5 am? I should never have relied so heavily on the reviews on Tripadvisor - I thing many of the reviewers are reviewing another hotel...this was bad!!! I told the front desk clerk in the morning - he couldn't care less. Then I asked about my rate adjustment - and he didn't know what I was talking about. I was in no mood to argue as I had all of 3 hours sleep and was headed out to the airport.
This hotel is in a good location - but there is a lot of homelessness in this area. Think there is a homeless shelter nearby.
And, I was not going to stick around to see what the food was like.
Bottom line....don't do it. less
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler,
All hotels use a form of air freshener that has a neutralizer in it, this is to take care of any perfumes that the previous guests might have left behind, but it sounds like we were a little heavy handed in the spraying, as it should dissipate leaving a nice clean scent. The room you reserved, unfortunately, was on the light rail side of the hotel, the noise from the light rail doesn't bother some guests, however, if we had known this was a problem for you, we would have done our best to move you to a quieter section of the hotel. I am sad to say, that there is a homeless population in Sacramento, as there is in most cities these days, and our City Leaders are trying to address this tragic situation. Our goal is to provide a superior product and customer service and I apologize for not meeting those goals.