Complete rip-off
05/08/2018 Morgan H,
The hotel is old (the - only - elevator is one of the slowest I've ever seen), our room was dark (no light apart from bed lamps) and room decoration felt like it was a few decades old.
Staff is incre... more
The hotel is old (the - only - elevator is one of the slowest I've ever seen), our room was dark (no light apart from bed lamps) and room decoration felt like it was a few decades old.
Staff is incredibly unfriendly and unhelpful. They seemed annoyed every time we had something to ask (like is it normal that we have almost no light in our room - we never had the answer to that question by the way).
The pool is dirty and when we asked for them to bring extra pool towels (there were no more at the pool), receptionist was clearly and explicitly annoyed.
Breakfast is disgusting (like the worst we had at a hotel in the US). And the breakfast room is horrible (dark, gloomy).
They clearly claim that they practice way lower prices when booking with them vs. on Booking.com. Bad luck, we booked on Booking.com and the room was clearly overpriced.
Pros:
Location is OK, bed is comfortable.
less
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler,
Thank you for your review, I am sorry that you felt our decor is old and dated, as we just did a "refresh" in all of our guest rooms,and they all have lamps on the night stands, desks, a floor lamp as well as lights over the vanity area, perhaps we need to increase the wattage of the light bulbs. Our swimming pool is vacuumed early every morning, however, we did have a lot of guests using the pool, thus the need to replace the pool towels. Our breakfast has a wide variety of items, from the home made waffles, to fresh scrambled eggs, bacon and sausage, to the variety of cereals to name a few. There never is an excuse for the "uncaring" attitude you experienced from my staff, and I can assure you that it is the "exception" and not the rule.