Best Western Plus Sutter House

Elevator had no lights on Thursday morning, 7/15/2021. Pool out of order on Wednesday, 7/14/2021. Rooms were not cleaned 7/12 thru 7/14/21. Bags of trash and dirty towels placed in hallway by guests and stayed there from early afternoon, overnight and until next day after breakfast. Gross! Guests had to walk down hallway between piles of trash. less

Arrived in July 2021. When I booked the room for three days I was not told that they do not clean the room, empty the trash, provide clean towels and soap after initial check in. Nothing posted nor were we told upon check in. When we returned to the dirty room on day 2 and called the front desk and were finally told they would not be cleaning. We asked what to do about full trash cans we were told, "I don't know". We asked if we should put trash and dirty towels in to the hallway. "If you want to". less

I enjoyed my recent stay here. Not much business because of COVID, but that's good for me. There was plenty of parking and the atmosphere was quiet. I had an interior and enjoyed the direct access to the pool area (first floor). Darlene checked me in quickly and she was very professional. The other staff seemed to be good too. I found the room very clean and spacious. I was impressed such that that I have nothing to complain about. The carpet wasn't grungy or anything like that. Breakfast was lacking. It was only take-out. Frozen breakfast sandwiches and burritos were offered. You could reheat there or in your room's microwave. For fruit, there were apples, oranges, and bananas. Instant oatmeal and granola bars were available. Coffee was good. The building is wood-framed. One night, I could hear my upstairs neighbor walking around. If there were children, it might be bothersome. Because of COVID, the downtown streets were empty, but I can imagine the traffic noise can get loud. I had an interior room so I don't know if there are double- (or triple-) paned windows. A street car runs on one side of the building too and it seemed to ring its bell all the time. less

I've stayed at this Best Western before, and have always been satisfied. This time, I was more than satisfied because the woman at the front desk was incredibly helpful, as well as being friendly and personable. They've also done some updating of decor which I found very attractive. The room was a little larger than the usual size, and was very comfortable. This is where I will stay every time I travel to Sacramento. less

This Best Western Plus near downtown Sacramento was a surprisingly nice find. I loved the art deco style and hotel layout. The manager was helpful, professional and attentive. I would definitely stay here again. less