Best Western Plus Sutter House

1100 H Street, Sacramento, California, 95814-2812, United States
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Best Western Plus Sutter House

Situated in the heart of downtown close to the California State Capitol, Best Western Plus Sutter House offers easy access to shopping, dining and local attractions. Our eco-friendly Sacramento, CA hotel provides an unbeatable location for business a show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Sutter House

Traveller Overview:
4.0 Rating: 949 reviews
Excellent 51%
Very Good 32%
Average 8%
Poor 3%
Terrible 3%
Rating

TwoDs, wrote review 14/01/2020

A Mini Vacation

We always book hotels based on their website information. The hotel itself was a nice place to stay as it was close to things we wanted to see. Although the resteraunt on the premises was up for sale.... more

Owner Response
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us and taking time to review our hotel, we are sorry that the restaurant was closed, however, the good news is that a new tenant will be opening up a fantastic restaurant in the next few months. We hope that you will come back and stay with us the next time you take a "mini" vacation. I love "mini" vacations, they are some of the best vacations I have ever taken.
Rating

Laurie59Boise, wrote review 06/01/2020

Comfort and relaxation

My recent stay was especially nice because the room was quiet and the bed very comfortable. The breakfast buffet the next morning was delicious and abundant. Best of all was Darlene, the desk clerk.... more

Owner Response
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Thank you so much for staying with us, and for your great review! We hope to see you again in the future.
Rating

PeterC5114, wrote review 02/01/2020

Great stay

Friendly staff and a nice big clean room. Good breakfast area with an good variaty to choose from. Hotel is near everything with just short walks to whatever there is to see and do in downtown Sacram... more

Owner Response
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you so much for the review, we truly appreciate you staying with us and look forward to welcoming you back in the future. Happy New Year!
Rating

STMoly, wrote review 31/12/2019

Not bad, but not very good either

Good location near centre of the city. Room was good and there is pool that is accessible from rooms on the 1st floor, not that we were using it in December! Room had tea/coffee maker, no safe. Bath... more

Owner Response
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, Thank you for staying with us, we truly appreciate your feedback and will be using your comments for future training.
Rating

kddd75, wrote review 29/12/2019

Good hotel. But horrible customer service.

The hotel was fine, but we had a horrible experience during checkin. I, along with my wife and our toddler son, walked up to the front desk. The woman there looked at us. I said "Hi, we have a reserva... more

Owner Response
doris1974, General Manager at Best Western Plus Sutter House, responded to this review
Dear Traveler, I am at a loss for words, this is unacceptable behavior on so many levels, I don't know where to begin! I am so sorry you were treated this way, it truly is not normal behavior for my staff, and I can assure you this will be dealt with. We take pride in the fact that our staff members are from all walks of life, cultures, and countries, and have always tried to treat our guests like they are part of our family, and it saddens me that we failed in so many ways with you and your family. Please accept my apology.