Worst experience at a Best Western
11/08/2017 jamesaN4298BB, Aledo, Texas
The outside appearance looks bad, plus you claim to be on the river walk which you are not. The neighborhood around is very questionable and doesn't feel safe(boarded up buildings around it). Not to m... more
The outside appearance looks bad, plus you claim to be on the river walk which you are not. The neighborhood around is very questionable and doesn't feel safe(boarded up buildings around it). Not to mention, we paid for parking and had to park in a very uncomfortable place (your overflow parking)at night that was several blocks away from your hotel. Thankfully we didn't get broken into. There was also someone laying in our bed when we walked in to our room. We had to get another room that was not close to our group. Being close to our group was our first priority. I paid for 2 rooms together. The staff didn't tell us about the couch beds in the King rooms or we would have got the joining rooms. Instead we were forced to stay on seperate floor. The rooms were dark and very old feeling they smelled musty like dirty damp carpet. I guess this is were you claim to be the "historical district" well it looked pretty historical alright slash very old and outdated. The hallway smelled like weed I mean like it was being piped through the vents. They told me on the phone there was a pool and clearly there wasn't one. The ham that came out for breakfast was sour and not safe to eat. Thankfully I had a good gag reflex. Overall horrible experience we know better next time. I will not recommend this location. I will stay at your other locations but not this one. Worst hotel experience with Best Western ever. less
Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
No, no, no; can't be true...we've never claimed to be on the River Walk, we're a ten minute walk away and all of our guest reviews indicate that. They also say that the walk is fun, safe, and in a very good district. In fact, St. Paul Square is one of the highest rent, upcoming district with high-rise condos and more. On the POOL...we've never had a pool; 17 years, we haven't had a pool...who would tell you we had one?
BUT, WE ALWAYS LIKE TO HEAR BACK from our guests, because it makes us better. Your feedback is greatly appreciated, we are taking all of it to heart and will ensure that your next visit, and all others will be the best experience ever.
See you back soon.