Best Western Plus Sunset Suites-Riverwalk

Little disappointed during my cross country trip. Staff was very friendly and the room was nice comfortable. I had a few issues though. Parking fee was added on even the town is a ghost town during the pandemic and there were spots everywhere - waive the fee during this - when I booked I wasn't aware also. No breakfast or coffee was offered in the morning even though every other Best Western I stayed at during the week had a grab n go bag and coffee available. The toilet seat had an "unknown" stain on it when I arrived which was kinda gross, but I cleaned it myself. Nice location and blaming Covid on the problems I suppose. less

I forgot some money in my room and when I called to ask it about it, my money had magically disappeared. Also, during events they mark their prices up by a $100 plus dollars and besides the location, their is nothing special about the hotel. The breakfast is basic and the rooms average. The front desk people are nice and friendly. less

We loved the decor and cleanliness of the entire property. Convenient to everything, yet not too close as to be too noisy. The customer service was perfect on every level during our stay. The suite was cozy yet quite roomy. The mini fridge kept our drinks cold and the bed was comfortable. Self-parking rates were very reasonable for this area and the parking garage is literally right across the street! We walked out the back door and right down the block to see several restaurants and others out enjoying San Antonio. Great location, excellent customer service, and cozy charm of this hotel makes it a place we’ll definitely return to. less

We loved the location and opportunity to park very close. Had to pay for that parking but we assume that would have been the case for any of the downtown attractions. Easy access to the interstate. The room decor was nice but the room was a little dark despite all the lamps. The TV was very nice and the breakfast was good. less

We choose this hotel as it was close tothe city centre. For that we were not disappointed, with it being just a short 200 yards from the entrance to the Alamo mall, from there all central attractions are in walking distance. The room was good, although the carpet wasn't as clean as it could have been, walking barefooted my wife's feet got dirt after only a short while, and this was not after showering. Breakfast was adequate although we only had breakfast two days, having opted for local restaurants on other days, truth is I'm a lover IHOP. The waffles were very light, we didn't choose hot savoury food, juices were OK, etc.. The other facilities were good, it was free parking, which we appreciated for a city hotel, the shop was reasonably well stocked at convenience store prices. Overall would recommend this hotel for couples and families looking to be in easy reach of attractions. less