Decent stay, but had some issues
25/03/2019 mtcatsfan, Helena, Montana
We were there for a total of five nights. The hotel is clean, safe, and the staff that we interacted with were friendly. The breakfast is standard continental options, but was nice to have right the... more
We were there for a total of five nights. The hotel is clean, safe, and the staff that we interacted with were friendly. The breakfast is standard continental options, but was nice to have right there and not have to go out for at least one meal during the day, and it was good. Uber pickup/dropoff right in front of hotel worked great.
A few things that contributed to my average rating:
1) Neither phone in our room worked the entire stay. Front desk was informed day 1 as we had to call with our cell phone to confirm the WIFI password.
2) Housekeeping skipped our room the 2nd day we were there.
3) On the 2nd day, the elevator broke and was unavailable the rest of our stay. Of course, we were on the top floor.
4) If you book a room, ask for the side that is not against the street. Morning traffic was loud.
5) Had an item delivered to the front desk and was never told it was there by hotel staff, so I had to call after I got home (and confirmed the item was, in fact, left for me) and ask the hotel to mail it.
The location was convenient - a short couple of blocks to the Riverwalk, Tower of the Americas and other downtown options. Again, felt very safe.
Would I stay here again? Maybe. But with all the other options out there, I'd probably look to see what else was out there at a comparable price. less