The location itself is pretty much its main redeeming quality. It isn't a far walk to the Riverwalk. However, there were several problems... First, there is almost no light in the rooms. In order to put on makeup, or even read something, you need to go into the bathroom. If someone is using the bathroom, you are out of luck. The two lamps are relatively useless, and there is no overhead lighting whatsoever. Second, I understand that we were there on a busy weekend- New Years, but a hotel shouldn't have problems with hot water. We were there with another family, and they had the same problem. One morning, only one of us (there were 3 in our room) had hot water. After the second person took a two minute shower due to the lack of hot water, the third person chose to wait until later in the day. I don't feel that should ever be an issue in a hotel, and it happened repeatedly. Third, the two large bed frames have curves in the top that stick out toward each other, making a narrow space between the two beds even more narrow. Both my husband and I hit the frame with our thigh/hip more than once. In the middle of the night, when it's pitch black, it's almost dangerous. My friend in the other room did the same thing. He crashed into one of the frames during the night and almost fell over with pain. I personally left with huge bruises on each leg. Finally, parking was an issue. The hotel does have its own parking lot. However, at busy times, there isn't enough parking. One day, we came back to the hotel, and there were no spots. We asked the person at the desk what we were supposed to do. She said they had a lot a few blocks away and that someone would show us where to go and drive us back to the hotel. We had two cars full, so the hotel worker could only drive some of us. The others had to walk back. The next morning, when we were going out for the day, we had to get a ride back out to the other lot. If I am being charged a nightly parking fee, I feel there needs to be parking. If it weren't for the location, I wouldn't even consider this hotel. I am sure there are better options. less
Tony V, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
We certainly can do better, my apologies for the issues you faced. we did fail and we have corrected the issues with the water. We are under negotiations with lots all around the property and in a downtown environment real estate is a commodity that no one has a monopoly on...always looking for better options, and although we have a minimal fee for parking it doesn't cover the fees we pay ourselves to secure the spaces. Your concerns are valid and we look forward to providing a better stay for your future visits to San Antonio.