Best Western Plus Sunset Suites-Riverwalk

The only thing I didn’t like was the parking spot but they have acces to a garage and its nice, the inventive way to give you a breakfast and the atmosphere it’s great, Access to your room is great also! less

Professional employee's and amazing rooms ... Very classy and Americana feel to the rooms .... After a long trip from Los Angeles union station and tired from a long , long train trip , I arrived here exhausted... I was greeted well and told I want you to feel and be comfortable and at home now ... No more Said and from that moment all tiredness went aways .... When I entered the room I was amazed and in shock how well everything is and clean .... I really do thank them all and how much I appreciate them making my stay marvelous.... less

Little disappointed during my cross country trip. Staff was very friendly and the room was nice comfortable. I had a few issues though. Parking fee was added on even the town is a ghost town during the pandemic and there were spots everywhere - waive the fee during this - when I booked I wasn't aware also. No breakfast or coffee was offered in the morning even though every other Best Western I stayed at during the week had a grab n go bag and coffee available. The toilet seat had an "unknown" stain on it when I arrived which was kinda gross, but I cleaned it myself. Nice location and blaming Covid on the problems I suppose. less

I forgot some money in my room and when I called to ask it about it, my money had magically disappeared. Also, during events they mark their prices up by a $100 plus dollars and besides the location, their is nothing special about the hotel. The breakfast is basic and the rooms average. The front desk people are nice and friendly. less

We loved the decor and cleanliness of the entire property. Convenient to everything, yet not too close as to be too noisy. The customer service was perfect on every level during our stay. The suite was cozy yet quite roomy. The mini fridge kept our drinks cold and the bed was comfortable. Self-parking rates were very reasonable for this area and the parking garage is literally right across the street! We walked out the back door and right down the block to see several restaurants and others out enjoying San Antonio. Great location, excellent customer service, and cozy charm of this hotel makes it a place we’ll definitely return to. less