Best Western Plus Sunset Suites-Riverwalk

1103 E Commerce Street, San Antonio, Texas, 78205-3305, United States
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Best Western Plus Sunset Suites-Riverwalk

Discover this downtown San Antonio, Texas hotel located near the San Antonio Riverwalk, the Alamo and Six Flags Fiesta Texas.

Whether traveling to Texas on business or pleasure, the Best Western Plus Sunset Suites-Riverwalk is sure to plea
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Sunset Suites-Riverwalk

Traveller Overview:
4.0 Rating: 1365 reviews
Excellent 51%
Very Good 30%
Average 9%
Poor 4%
Terrible 4%
Rating

lance997, wrote review 21/05/2020

Covid19 affected my stay I think - average

Little disappointed during my cross country trip. Staff was very friendly and the room was nice comfortable. I had a few issues though. Parking fee was added on even the town is a ghost town during... more

Owner Response
Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Dear Guest, Thank you for your feedback, and for your stay with us at Best Western Plus Sunset Suites Riverwalk. We’re extremely sorry that your experience with us was not up to par. We pride ourselves in providing quality customer service. Due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. We hope that you will give us another opportunity. Please reach out to us on 210-223-4400 or email us at res@bestwesternsunsetsuites.com so we can learn more about this issue. We’d love to make it up to you stay safe and remember we are all in this together.
Rating

latarshae, wrote review 19/03/2020

Money was stoten by staff

I forgot some money in my room and when I called to ask it about it, my money had magically disappeared. Also, during events they mark their prices up by a $100 plus dollars and besides the location,... more

Owner Response
Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Dear Guest, Thank you for your feedback, and for your stay with us at Best Western Plus Sunset Suites Riverwalk. We take great pride in servicing our guest with the best possible stay and are sadden to see that we weren't able to achieve that with your recent visit. As to the matter about your money if you can contact us directly we would love to speak to you about this matter, for this is a isolated incident and would like to hear back from you. Thank you again for your stay.
Rating

Debbie B, wrote review 14/03/2020

Fantastic Team and Property

We loved the decor and cleanliness of the entire property. Convenient to everything, yet not too close as to be too noisy. The customer service was perfect on every level during our stay. The suite... more

Owner Response
Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Dear Debbie, Thank you for your lovely feedback and for your stay with us at Best Western Plus Sunset Suites Riverewalk. We take great pride in servicing our guest with the best possible stay and are happy to see that we achieved that with your stay making it a good one. Thank you for your feedback and for your recent visit to our wonderful establishment and can’t wait to see you again.
Rating

Joe C, wrote review 08/03/2020

Good value and location

We loved the location and opportunity to park very close. Had to pay for that parking but we assume that would have been the case for any of the downtown attractions. Easy access to the interstate. ... more

Owner Response
Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Dear Joe, Thank you for your feedback and for your stay with us at Best Western Plus Sunset Suites Riverewalk. We take great pride in servicing our guest with the best possible stay and are happy to see that we achieved that with your stay making it a good one. Thank you for your feedback and for your recent visit to our wonderful establishment and can’t wait to see you again.
Rating

RayA1963, wrote review 05/03/2020

Great location, friendly staff

We choose this hotel as it was close tothe city centre. For that we were not disappointed, with it being just a short 200 yards from the entrance to the Alamo mall, from there all central attractions ... more

Owner Response
Tony V, Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Dear Guest, Thank you for your feedback and for your stay with us at Best Western Plus Sunset Suites Riverewalk. We take great pride in servicing our guest with the best possible stay and are happy to see that we achieved that with your stay making it a good one. Thank you for your feedback and for your recent visit to our wonderful establishment and can’t wait to see you again.