Best Western Plus Sunset Suites-Riverwalk

1103 E Commerce Street, San Antonio, Texas, 78205-3305, United States
based on 1381 reviews Trip Advisor Logo
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Best Western Plus Sunset Suites-Riverwalk

Discover this downtown San Antonio, Texas hotel located near the San Antonio Riverwalk, the Alamo and Six Flags Fiesta Texas.

Whether traveling to Texas on business or pleasure, the Best Western Plus Sunset Suites-Riverwalk is sure to plea show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1103 E Commerce Street, San Antonio, Texas, 78205-3305, United States

Reviews of Best Western Plus Sunset Suites-Riverwalk

Traveller Overview:
4.0 Rating: 1381 reviews
Excellent 51%
Very Good 30%
Average 9%
Poor 4%
Terrible 4%
Rating

DL2Some, wrote review 06/04/2021

Walking distance to Alamodome and River Walk

The hotel is in the midst of remodeling and, as such, a bit disheveled. Our room was spacious and overall clean; however, the carpet needs some serious attention due to stains. The staff were warm, we... more

Rating

MelCal90601, wrote review 02/04/2021

Conveniently Located

This hotel is within walking distance to both the Amtrak station and to the Riverwalk. Room was spacious for the whole family. My only concern how hard it was to figure out how to use the TV and due t... more

Owner Response
James Cantrell, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you dear guest for taking the time to leave us this great review. Its reviews like yours and others help us improve our guests' stay now and in the future. Come back and see all the beautiful changes we are in the process of making. Until then take care and be safe.
Rating

natnmm513, wrote review 21/03/2021

Did not enjoy my stay

I do not recommend staying at this location. The hotel was under construction which I did not get a heads up about that. The rooms need a serious upgrade. Bathroom towels were old. Tub did not look li... more

Owner Response
James Cantrell, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Dear Guest, we appreciate you taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations. We appreciate your feedback as we are in the process of major changes. We do hope you come back in the future to see all of the beautiful changes we have made and to have a chance to better serve you. Until then take care and be safe.
Rating

latarshae, wrote review 18/03/2021

Over priced

Hotel is over priced for what it offers. Location is great for what I went for but other than that, I would not pick this hotel. If you are going to charge $200 plus to stay in your hotel then the ser... more

Owner Response
James Cantrell, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for taking the time to submit this review of our property. We are very sorry that we did not live up to your expectations of a Best Western property. We are always looking for ways to improve and I will share these comments with my staff, to improve the guest experience.
Rating

891bjw, wrote review 12/03/2021

Modern with old-world charm

This is the BEST hotel ever! The old bricks, tin ceilings and wood floors bring a great ambiance to the lobby. Staff is friendly and professional. Room decor is perfect. We walked to the Alamodome eas... more

Owner Response
James Cantrell, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this review
Thank you for this WONDERFUL review we take great pride in seeing our guests have the best possible stay. Come back and see us again until then take care and be safe.