Noisy, Smelled, Out of Date
12/04/2017 44kirstend, Albuquerque, United States
It started off bad with the lady at the front desk acting like she was above me and she was right about everything and I was wrong. I work for the military and was not supposed to be charged occupanc... more
It started off bad with the lady at the front desk acting like she was above me and she was right about everything and I was wrong. I work for the military and was not supposed to be charged occupancy tax and gave her my form which she was like "ok you won't be charged state tax" and I corrected her and said I wasn't supposed to be charged OCCUPANCY tax...she looked at me like I was stupid and then I showed her the form which showed the occupancy tax clearly stated and she changed it and was like "well it's still tax..." :/ Then I was put in a first floor room that was right next to the street! It was loud and noisy all night because there is a bus stop right there so you can hear the loud busses stopping right next to my room! The room itself smelled like mold and the air conditioner did not work at all! It was stuffy in the room. The shower pressure was really bad and it didn't even get that hot. I stayed Monday-Friday and I noticed that on Thursday night the hot water got better though. So I question if they increase the hot water during the weekend since it is more busy but decrease it during the week to save money. The decorations are out-dated and the lighting in the room was very poor! It was so dark in my room, even during the day! I turned on all of the lamps which are very dim themselves and it was still like living in a cave. Oh and the fitness center barely has anything in it! 1 treadmill, 2 bikes, a stair stepper type of thing and 1 multi use weight machine that doesn't have any of the necessary hookups you need to do some of the moves. No free weights at all! Overall very dissatisfied with this hotel. The only good thing it has going for it is its proximity to the river walk and Rivercenter Mall is very good! less
BestWesternHotels, Guest Relations Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
We are very sorry to hear that your recent stay with us did not exceed your expectations. We are constantly striving to improve our hotel and will use your comments as motivation to make positive changes. Thank you for sharing your feedback with us and we hope to be able to better serve you in the future.
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