While very pretty, I found the room surprisingly disappointing. I flew in 5/16/2020 to take care of some quick family business. The room opened onto the pool area. There was debris blown in from the p... more
While very pretty, I found the room surprisingly disappointing. I flew in 5/16/2020 to take care of some quick family business. The room opened onto the pool area. There was debris blown in from the pool area at the French doors. I had to contend with the other guests getting drunk and moving the iron pool furniture around -- at one point I needed to point out that it was not a good idea to block my fire exit. Eventually, I complained to the front desk about the noise. Additionally, the air conditioner was at the wrong end of the room, so I was either too cold or too hot. And for a 3/4 empty hotel during Corona-virus, $22/parking was ridiculous. I cut my stay short and went elsewhere. Best Western is *the only* chain I travel with, and this one left me highly disappointed. less
SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Susan for being loyal to our chain. Our staff is available 24 hours and we appreciate you giving us the opportunity to ask the other guests to quiet down. Our sincerest goal is to ensure all our guests have a positive experience while staying with us. We hope you will give us another opportunity to accommodate you on your visit to West Hollywood. I would recommend a room not on the pool area to ensure less noise. Thank you again.