Never book a 2 queen bed suite
13/07/2017 Y2524YNphilippep, Basel, Switzerland
The first suite we were offered did not even had day light from the window, we were feeling like in a basement. Then the staff explained they were sold out, but finally had no problem to find us a sta... more
The first suite we were offered did not even had day light from the window, we were feeling like in a basement. Then the staff explained they were sold out, but finally had no problem to find us a standard room for one night before getting a suite with normal windows. So make sure to book one which is specified to have a balcony. Do not expect to use the kitchen since it is empty (no cups, no plates, nothing... just a microwave and fridge). The pool is nice but the number of towels limited, so do not expect to find any of those after 5 pm. The only advantage of this hotel is its good location but there are for sure many others in the area. less
SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to let others know about our central location. We have a variety of rooms throughout the hotel each offering different views. The rooms surrounding our Garden Courtyard are standard rooms with 1 or 2 beds. The spacious Two Room Suites have kitchens with dishware available upon request. We will be more than happy to send any kitchen item you need, just let our staff know.
The pool towels are replenished constantly throughout the day and we apologize that there was none when you needed one. Thank you again and we hope you will allow us another opportunity to accommodate you on your visit to West Hollywood.