Best Western Plus Sunset Plaza Hotel

We stayed at the best Western in west Hollywood as part of my sons WISH trip through children’s starlight foundation as he and we were excited to visit Disneyland and Universal Studios.When we arrived we needed to pick up a wheelchair from the front desk staff that had been ordered for my son. They were incredibly helpful and knew exactly where the wheelchair was stored and went and got the wheelchair for us. Given my broken wrist and being in a cast they helped me set it up which was very appreciated.I shared with them how thankful we were to be at their hotel and how much it meant to us to be here as we were on my sons WISH trip. I asked whether by any chance there would be a room slightly bigger than the one we had as it would give us more space and accommodate better his wheelchair. Niki Brenda and Carlos were amazing and when they heard our story immediately shared with us that they would upgrade us to a bigger room so that we would all be comfortable. We were beyond grateful. The hotel location is amazing right in the middle of everything and super safe and convenient. The pool and courtyard area is beautiful like an oasis.We didn’t expect the breakfast to be much as it is free but we were very surprised. It was a delicious breakfast with tons of options, including eggs meat potatoes porridge cereals fresh pastries bagels bread juices teas and coffee and More and all of it for free. The hotel is exceptionally clean. Our room was spotless and the beds and pillows were amazingly comfortable. We looked at many other hotels in the area and the prices were astronomical.The best Western is not only affordable but an incredible and amazing place to stay. We highly recommend it. Thanks again to Nikki Brenda and Carlos for such an incredibly positive experience. less

This hotel is a beautiful oasis right in the heart of the hustle and bustle of the Sunser Strip. Our family spent 5 nights here and loved every minute of our stay. The pool area is relaxing and calm, very quiet and private. We relaxed poolside and soaked up the view of the beautiful flowers and having a room that opened up to the pool was so refreshing for the daily breeze and access. Our favorite hotel staff were Albert, Neida and Jessy, they made us feel so special and talented care of that we felt like we were part of their family. I cant recommend this hotel enough, it is seriously one of our favorite places to stay and we cant wait to come back. Thank you so much for taking such great care of us! less

Hotel is exactly as shown in pictures. Rooms are clean, and beautifully decorated. Nice to have microwave and refrigerator and little dining area in the room. The pool area is very inviting with the surrounding flower beds. Very relaxing area even if you don't want to use the pool. The complimentary breakfast offered a terrific variety of hot breakfast foods,breads, fruit, cereals, etc. and coffees and other beverages(open from 7 to 11am). When we called the front desk because the remote was not working for the closed captioning, a gentleman from maintenance was at our door in less than two minutes and fixed the problem just as fast. I highly recommend this hotel and would stay here in the future if the need arises. less

I know I have said this about some other places, but then I didn’t know what I was talking about. Next time we’re going to LA for a week or two, no need to consider any other places, even if The Ritz invited us for free. We were incredibly lucky with our room, and got «reasonably close» to the pool. The beds...Heaven! Service? Heavenly! Extra service? ...even better! And so it continues.... Any downsides, well...the breakfast couldn’t keep up with the rest. But it was complimentary, so it’s not fair to complain about that. See you soon! Giant hugs from Torvi and Bjorn ;) less

Carlos the manager and Sonia were exceptional. They really wanted to make me happy for my important business stay. All of the staff were professional and accommodating. Breakfast was included which is alsways nice. Everyone very kind and seemed to love there job. less