Sell sell sell
24/11/2016 Sibs13, Kent, United Kingdom
Clean room and good amenities but our interactions with reception was unhelpful. They are just trying to sell every deal they can. They offered a celebrity home tour for $47 but we picked one up outsi... more
Clean room and good amenities but our interactions with reception was unhelpful. They are just trying to sell every deal they can. They offered a celebrity home tour for $47 but we picked one up outside the Chinese Theatre for $25 - same company! When we asked if they could book us a cab to Universal they would only do so if we booked their company for $50, we paid $35 with a regular cab and we were stuck in traffic. Not helpful at all we won't be returning! less
SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
It was a pleasure to have your group stay with us on your Girls Getaway Trip from the UK. We are saddened to hear that our services did not meet with your expectations as our #1 goal is to provide excellent customer service. As with any Concierge we can help arrange a variety of Hollywood Experiences such as Celebrity Sightseeing Tours, restaurant reservations and Limo/Towncar transportation. Taxi’s are readily available in front of the hotel 24 hours daily. After receiving your review, I phoned the owner of the Sightseeing Company and she confirmed that the price on our leaflet is the same price available at their office directly. I’m not sure which bus you took but I hope you enjoyed the tour. Thank you again for choosing us and I hope to have the pleasure of accommodating you again on your next visit.