Terrible customer service to max and sadly to report
When you have a bad experience and report it to what you think is head office and then follow up again for just any reply back and still nada on a single response...what does that really tell you??? ... more
When you have a bad experience and report it to what you think is head office and then follow up again for just any reply back and still nada on a single response...what does that really tell you???
My pics will be proof in this but as words wise go...the pool area was so messy and not cared for by management with no clean towels left and no social distancing factor in place either.
Most other "good" hotels have reservations in place so you do not have to be around any randoms and just have pool area to yourself for like 45 mins...not this BW! The hot tub felt quite dirty too! I do try and book places with a hot tub is thing for my back and to RELAX!
Not much relaxing this stay!
The next am I witnessed a lady in the common waiting area without mask on and the gal at the front desk just oblivious to that and right in front of her!
This quickly became strike 3! The rest there is no point to discuss as nothing will be done anyways!
Zero responses back means no rush at all to return! less
Lucky Gill, Owner at Best Western Plus Sunrise Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 250.495.4000.
Sincerely,
Millie Jarrett
General Manager
Best Western Plus Sunrise Inn