Average summer stay...
07/08/2018 Misha22, Seattle, Washington
A friend and I took a somewhat last-minute trip to Osoyoos and due to limited options in July, we chose the Best Western as it was one of the only places with two beds. We paid around $250 Canadian pe... more
A friend and I took a somewhat last-minute trip to Osoyoos and due to limited options in July, we chose the Best Western as it was one of the only places with two beds. We paid around $250 Canadian per night, which is expensive in my opinion for a run-of-the-mill Best Western. Our room was clean, the AC worked fine and it was fairly quiet for being off the main drag and next to an amusement park, but that's about the extent of the positives.
One of the most irritating aspects about the room was the lack of electrical outlets. Not only did you have to find something to unplug if you wanted to charge your phone but there were light fixtures in our room with dangling cords with no outlet in reach to plug them in (??). As such, lighting in the room was very limited. I get it that the building is probably old but many hotels have made upgrades to include desktop devices with multiple outlets for plugging in phones, tablets, computers, etc. In this day and age, that should be standard, especially at $250/night. The towels were another complaint. They are white towels but were either very old or the hotel does not use bleach because the raised pattern on the towels were an unsightly yellow. This was especially highlighted as it seems we were given one new washcloth which was bright white so the yellow stained towels really stood out against that.
The hotel was sold out during our stay which meant the breakfast situation was chaotic each morning with nowhere near enough chairs and tables to accommodate a full house. And good lord the waste! All paper plates, plastic utensils, etc. with no option for recycling or composting. Super disappointing. But, I suppose beggars can't be choosers when booking last minute. For what we paid, we felt it was a poor value. Perhaps in the offseason or once they complete their renovations things might be better. less
sunrise031, Guest Services at Best Western Plus Sunrise Inn, responded to this review
We are sorry to hear that you did not enjoy your stay with us. We take all feedback and use it to make improvements to the guest experience. We hope that you will give us another chance to deliver a more positive experience in the future.