Decent, avoid long weekends
02/07/2019 Rain W, Vancouver, Canada
Stayed for one night over the Canada Day long weekend. Friend had recommended this hotel to us as they had previously stayed and enjoyed their stay, so I'm chalking it up to the hotel being overwhelme... more
Stayed for one night over the Canada Day long weekend. Friend had recommended this hotel to us as they had previously stayed and enjoyed their stay, so I'm chalking it up to the hotel being overwhelmed by the guest volumes of the long weekend for our slightly disappointing stay.
First disappointment was being told that we'd be charged in advance of our stay. I had previously called them to confirm whether charges would be made to my credit card (I booked for multiple families) before or after the stay, and was told that we could choose to pay card or cash while checking out. However, at check in, they told us that we would be charged in advance the whole sum, and also the deposit. Normally, this is not an issue but I was not happy because I had specifically called to confirm this and was told otherwise.
The rooms were all clean and amenities provided. Two bottles of water are complimentary. We stayed in their one bedroom suite, which has two beds in a bedroom and a separate living and kitchen area. Right before bed (already around midnight), we turned on the fan in our washroom and found that the switch broke... we could no longer turn it off. Figured since we were only staying one night and wanted to get some rest, we'd just let it be and not bother calling someone at past midnight.
Breakfast was included. Pretty standard continental breakfast, but they clearly had trouble keeping up with the number of guests. The coffee machine was broken for most of breakfast time, waffle mixture machine was out of mix often, and scrambled eggs were never replenished fast enough. In addition, the toaster had a "feature" where there was no automatic "pop" when the toast was done. You had to "pop" it back out yourself, and there was no signage for this. There were two fire alarms throughout the morning. I was only there for the first one, which was caused by burnt toast. I'm guessing the second fire alarm was probably the same reason. Please put some signage to tell us the toaster doesn't work automatically! Like previously mentioned, they were probably at full capacity due to the long weekend and just couldn't keep up with the large number of guests.
There is plenty of parking available for hotel guests, the front desk will ask you if you have any cars.
Overall, I would still consider staying here if I were to revisit. Staff in general were friendly and doing their jobs. Perhaps not over another long weekend though. less
BWSunriseInn, Front Office Manager at Best Western Plus Sunrise Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 250.495.4000.