26/09/2018 MarilynandGary, Calgary, AB Canada
We thought we were booking this hotel on their web site but instead it jumped to a different site that charged us a huge booking fee! When we discussed it with the front desk they said they could not... more
We thought we were booking this hotel on their web site but instead it jumped to a different site that charged us a huge booking fee! When we discussed it with the front desk they said they could not do anything about it!
The hotel itself was fine. The rooms were quiet and clean, the beds comfortable! The breakfast room needs an update! The carpet has bubbles and is easy to trip on! The room is not set up practically.. bread on one side with toaster, plates, butter and jam on the other side of the room... etc etc
Again when we talk to the front desk about it we were told some people don’t mind it!!!! A bit of an attitude! this is unusual for a Best Western less
BWSunriseInn, General Manager at Best Western Plus Sunrise Inn, responded to this review
Thank you for taking to the time to write a review of your time you stayed with us at Best Western Plus Sunrise Inn, Osoyoos.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 250.495.4000.
BEST WESTERN PLUS Sunrise Inn