A very good stay
16/08/2019 mirabel16, Mirabel, Canada
We spent three nights here. The rooms were clean, beds comfy, a/c not too noisy and reception professional. Walls were not paper thin even though we were close to an elevator, nights were quiet.
Would... more
We spent three nights here. The rooms were clean, beds comfy, a/c not too noisy and reception professional. Walls were not paper thin even though we were close to an elevator, nights were quiet.
Would’ve wanted some more fruit options at breakfast but it was good, the usual waffles, cereal, different types of breads and danishes and eggs and a different protein every morning.
The only thing I’d want BW to look into is that i had a free night with my points. They couldn’t put my three night stay under one reservation. On the second morning I had a gentleman knock at 9 am wanting to know when I was leaving and I had to redo a second check in with the possibility of having to change room. The reception politely told me they would do what they could for us to remain in the same room and we did. Just think if I’m reserving everything at once, their system should connect both types of payments (points and money) and not have the guest have to check in all over again.
On the up side, upon my reservation, the associate paid the most expensive night with my points which I thought was great customer service for a point system.
We were very close to downtown, Music Row. About 8 minutes. The rates were very reasonable for the proximity we had to everything.
I would definitely recommend this hotel. less
Crystal L, Front Office Manager at Best Western Plus Sunrise Inn, responded to this review
Thank You for your feedback..