Best Western Plus Sunrise Inn

Our experience was disappointing. After 4pm we checked into our room and found that it was not ready. Our second room was okay but had not been vacuumed or dusted recently. It needed toilet tissue and the TV quit working early in the evening. They had no extra rooms or TVs (and the phone could not seem to reach the front desk, so each item meant another trip downstairs). The manager/ operator just complained about his staff not working and offered nothing. The noisy a/c and one of the keys not working didn't help our opinion. The location was good for us, away from city traffic yet easy enough to get downtown. The breakfast bar and attendant were great. less

We like Best Western for consistency and reasonable pricing. This one fell short on consistency. The light bulbs in the room were a mixture of stark white and warm white (not nice). The bathroom had a dodgy 3 bulb fitting with a bulb removed (it flashed on and off when screwed back in). The extraction fan in the bathroom didn’t work. Shower temp control backing plate was loose against the wall and swivels when temp lever is moved. No hand towels in bathroom and none available (“at the laundry”). No shampoo nor conditioner (had to ask for them). Only one bar of soap in the bathroom. Otherwise, okay, and hot breakfast wasn’t bad (powdered scrambled eggs, thin sausage patties, biscuits and gravy, home fries, waffles, muffins, juices and coffee). The room had a perfumey odor on entry. less

Upon arrival there were no washcloths in the room, the ice machine was broken, the TV had no signal. Front Desk lady told us to come to the front desk to get washcloths and she also reset the router for the TV. Breakfast was below expectations - non-dairy creamer for the coffee, no hot chocolate, eggs were rubbery, sausage and bacon were cooked in the microwave - overcooked and hard, no bowls to mix the instant oatmeal with water - had to use a coffee cup. The next morning, no clean towels available. The towels we did have were extremely rough and scratchy. The lever in the bathtub to move the water up to the shower was broken. We were able to get it to work, however, then it was stuck in the "shower" position. On our 2nd night, we were wakened by a fire alarm at 4am. We immediately vacated the hotel. The fire trucks came, checked out the hotel and left. We were never told by anyone on the hotel staff that it was safe to return inside the hotel and what the issue was. We were told by many of the staff that the hotel is under new ownership and recently re-opened. In my opinion, this hotel does not meet Best Western's standard for a Best Western Plus hotel. less

The windows in my room were full of hand HAND FOOT PRINTS. The curtains were stained. I traveled with a group and some rooms were missing pillow cases and blankets. There was a shortage of key cards so each room only received one card. Multiple people in my group were assigned to room 325 when they should have had their own separate rooms and our key cards were randomly reset. less

The room was very musty and the bed was like sleeping on a rock. There was no blow dryer in our room, only had 2 towels and no tissues. We had to ask for wash cloths and had towels. When we went to front desk to tell them about it the girl didn't seen concerned. So we checked out and went somewhere else for the next 3 nights. less