Best Western Plus Sunrise Inn

My wife and I were in Nashville for a business trip and this hotel was convenient to where we needed to be. The room was clean and comfortable with plenty of room. They actually had a hot breakfast available with very good biscuits and gravy, sausage links, potatoes and other items being served to you. If you have stayed in hotels during the pandemic you know how rare this is. My wife had to print off some documents to sign and the computer setup was good for this but it was not setup to scan the documents. This was about 9 at night so we just thought we would find a place the next day to do it. The general manager who lives on site overheard us and offered her computer to scan them. She went and got her keys and came back scanned the docs and emailed them to my wife. Outstanding customer service. All of the employees were friendly and helpful. less

Had 3 people in our crew get rooms at this hotel. They signed for the hotel. 2 receipts had a $ amount and one didn't. No problem things happen and the $ amounts were correct. The next day our crew had to stay another day. Our office booked 3 rooms through Priceline and it appears our driver booked a room through booking.com which he said he cancelled. When I called the hotel to see why we were charged so many times I spoke to Katie who was very friendly but who couldn't figure out what happened so she consulted with her supervisor. I asked to speak to the supervisor because Katie was being the "middle man". She explained that her supervisor wouldn't be able to help and would tell me the same thing which I found a little off putting when looking for help. Brenda the manager finally got on the phone. I can honestly say I was wrong when talking to her thinking the crew stayed one night and not 2. The problem lies with Brenda's customer serv ice skills. Numerous times she said she was trying to help but her actions was anything but helpful. She emailed everything that was signed for by the driver and instead of working with me to try to figure out what happened she just kept saying they signed for it. I asked if I could speak to her manager and she said she was the manager. I asked for the corporate office phone number and she told me that the hotels are independently owned and the only thing I could do was call customer service and they would transfer me back to her. I guess as a customer I find it very frustrating that someone in a leadership position would explain things that way. My frustrations showed as I truly wasn't being helped and our business was definitely not appreciated by Brenda. She said to me this conversation is over and hung up on me. If Brenda had had any type of customer service skills or training it would have never gotten to the point where she felt the need to hang up on me. Once I examined the receipts on my own I could see there was a priceline reservation for 3 people which Kathryn who I believe may be Katie checked in one driver and then on a booking.com reservation that was supposed to be cancelled she checked in the other driver and this was all done at the same time. The nurse missed her flight so we ended up paying for 4 rooms for 2 people. The driver signed 2 papers so he thought he was signing for 2 rooms. We use Best Western a lot for our business needs and we travel a lot personally as well and use Best Western because we travel with 2 dogs and many of their locations are pet friendly. After this experience and the lack of service we received we will have to rethink staying at Best Western. This hotel is definitely crossed off our itinerary and there is a corporate office address on their website in case anyone gets information like I did and told their isn't. Brenda should realize that although independent she is standing behind the Best Western name and should present herself in the standards Best Western expects. less

I was apprehensive about this hotel stay due to Covid19, but was welcomed warmly by the front desk staff and they had really good dispositions. It was me and my 19 year old daughter and we both felt happy by the front desk staff. The room was clean and sanitized, and even though there was no pool/gym/full breakfast, I was pleased of the value of this hotel and will definitely stay again when I travel to the Nashville area. less

Located around halfway between Nashville International Airport and Downtown, this hotel was in an ideal location for us. It only took about 5-10 minutes to reach from BNA with a Lyft that cost around $10. Check-in was simple, we had pre-paid but they also required a debit/credit card for a security deposit. There was a small seating area where breakfast took place just by the entrance and they supplied hot water, coffee, tea and hot chocolate all day. The breakfast itself was good; there was a selection of meats and eggs, cereals, and also the beloved waffle-maker. Our room was situated on the third floor which was accessible via the elevator. The room was quiet and we were never disturbed. It was a good size and clean, it also overlooked the pool which was closed (winter). The heating was great and there was a microwave and fridge also which were useful. The room was always cleaned well on a daily basis and replenished with toiletries etc. The hotel had a self-serve laundry facility that we didn't use, along with a gym; the gym we utilized for fresh, cold water. To reach Downtown Nashville we always took the number 55 bus from the stop opposite which was quite frequent and cost just $4 per person for a day pass. The bus stop wasn't the friendliest of places, but equally it wasn't too bad and the bus was common enough that you were never standing there for too long. Southbound on the number 55 bus you can get to some fast food outlets like Taco Bell and Domino's, good places for a quick meal and only a couple of stops away. Our overall experience was standard for this type of establishment, the price was good, therefore I would recommend staying here to anyone visiting the Music City and on a budget. less

Clean rooms, excellent breakfast and only 10 mins from downtown and the Airport. they have a nice sitting area around the pool. restaurants right next door with a variety good of food. Convenient stores are less than a block away. less