Best Western Plus Sunrise Inn

I apologize to the staff that I did not get specific names. I don't believe I have ever been at a hotel where all of the staff interacted so friendly to each other as well as to the customer. I observed this from the front desk attendant, housekeeping, and the breakfast area. We stayed 2 nights and it was different staff eah day except for a couple of housekeeping I recognized. It made me feel like they cared about their jobs and the reflection on the hotel. It truly looked like the staff liked each other and wanted the customer to have a very good stay. The hotel was clean in all areas. Our room was a good size. It is always nice to have a refrigerator, microwave, and coffee pot in the room like they had. There was a very nice offering of both hot and cold items on the breakfast bar. What really impressed me was that the staff was present cleaning the food bar off, restocking, and immediately helpful if assistance was needed. There were double waffle makers to cut down on the wait time. We did use the excersie room which was small, but had treadmills. We could not get the remote to change the tv channel, but it wasn't anything we reported. I did not even notice the pool. It would have been too cool to use. Parking was well lighted and checkin/checkout went smoothly. It was close enough to downtown Nashville that Uber was not expensive to use and was always easy to book. less

This hotel would not refund my money due to the Coronavirus outbreak and the inability to travel (both because of personal circumstances and the guidelines recommending against discretionary travel). Yes, it was a nonrefundable reservation, but in unprecedented circumstances like this, it shouldn't matter. I will never stay here or at a Best Western again once travel picks up again in the future. I don't care what the rooms are like, what breakfast they have, etc. If they won't take care of customers in a time like this, that's all you ever need to know. less

Location was easy to find rooms clean and comfortable everyone so nice and willing to help breakfast was good slept really good we were close to Vanderbilt medical at 100 Oaks I had to be there Tuesday night for MRAi and back to doctors on Wednesday less

The hotel lobby and the room were clean and comfortable. The staff were very helpful and friendly. It's close to downtown Nashville. There are good restaurants around the corner from hotel. The hotel breakfast is also good. less

In room 205 the sheets had not been changed before our arrival, found hair on the bed. Every surface was dusty, Requested another room. Room 305 had clean sheets but the rest of the room was a variation on a theme. The sink had hair in it.The vents had dust balls in them, a can of air freshener had been left on the floor Planed to stay two days but left after the first night. The night clerk was very professional and apologetic, even stayed calm when the fire alarm went off. less