Stayed 1 night on 7/6 - 7/7. 2nd time ever at this hotel. THE GOOD: Room was immaculate! Just like in the photo, EVERYTHING working, nothing missing nothing broken.. as advertised. The staff was friendly & willing, from the front desk people, to the pool patio cleaning lady to the lady providing the breakfasts. The whirlpool inside the room is great to get naked with your spouse, lover or mistress.
THE BAD: The JACUZZI was NOT spraying bubbles. This was the main reason I stayed here, I dont have one at home, wanted to get the massage and rest on my body. I usually call to make sure it works as its common at hotels, didn't call and sure enough, it wasn't working (pay the plumber!!!) GRRRRRRR.... with that said, another cool thing of this hotel is they have an bathroom and shower so you can remove the sweat before you jump in the water and when you leave to remove the bleach. IT WAS BROKEN!! (pay the plumber.!!!!! GRRRRRRRR.... then, they have 3 tables with nice parasols, ONE WAS BROKEN (the stem) but was moved by the wall?!?!?! Why leave the eyesore for me to see? Either you fix it or dump it. I don't want to see a broken parasol resting by the wall. Lastly 2 more things, the pool had a nice water fountain, you guessed it, BROKEN with a PVC pipe exposed. REALLY????? again, if it's broken, fix it or dump it or put a wooden decorative sign etc. but dont leave an eyesore, then by the same fountain wall, a big cracked exposed gap on a cinder block, it reminded me of the Florida fallen building. A simple cement fix, yet a huge cracked gap. GRRRRRRRRR.... This hotel is worthy of 5 stars but the pool area has really been ignored greatly, this brings it down to 3 out of 5 stars. I suspect this hotel had a change of ownership perhaps?
I do want to note they were replacing the fake grass on the hotel. The aforementioned is more important in my opinion. Across the street, there are many nightclubs and woke up at 10 PM and i could mildy hear music (the AC is a wall unit so its noisy that it buried the music outside), if you are sensitive to noise at night, you may need earplugs or request to get a room by the pool (back of hotel). less
Jude Nau, Owner at Best Western Plus Sundial, responded to this review
Hello Medicine, thank you for the kind words about our staff. The install of the new turf is complete and I apologize that is was not pleasing to you. All the best to you.