They kicked us out!
01/04/2018 AmanJunkieBoston, Scottsdale, Arizona
We checked in late as we had locked ourselves out of our home. Hoping to get a good night sleep, we set our alarm for 11:30am to check out at noon. We were awoken by a call at 11:25am telling us we mi... more
We checked in late as we had locked ourselves out of our home. Hoping to get a good night sleep, we set our alarm for 11:30am to check out at noon. We were awoken by a call at 11:25am telling us we missed the 11am check out time and we needed to get out of the room as the hotel was busy. Very aggressive and rude call. I woke my wife and we started getting ready to leave the room. 5 minutes later, we hear a banging at the door and the same person, Dino Montelongo, came to tell us in again in a commanding and offensive manner to vacate the room and check out. I repeated that we thought that the checkout was noon and were never told of an 11am checkout, to which he responded, "it's in the contract!" I told him he should calm down and that we would be out shortly. 5 minutes later, we went to the front desk to check out (11:35am) and he had called the police and told them he wanted them to get me off of the property. Really?! In the span of 10 minutes, 35 minutes after the unknown checkout time, he had cops waiting for me! Wow Dino, you are on some type of power trip.
Let me offer you and Best Western an alternative approach. Call at 11:25am and say, "Sorry to bother you, but you may not have known that the check out time at the hotel is 11am. Could you please check out as soon as possible?" We would have apologized and gotten ready to check out (we had no luggage). We would have enjoyed our stay and not had to leave this unfortunate review. Avoid this place and definitely avoid Dino Montelelongo, the manager! less
Jessica G, Front Office Manager at Sundial, responded to this review
The Scottsdale PD was here for an unrelated fender bender. We are sorry we didn’t meet your expectations and hope you give us another chance, please feel contact us directly at the hotel and I will personally set up your next reservation.