Two friends from college decided to celebrate our 60th birthdays in Scottsdale for three days (Oct. 19-21) without our husbands. We did not care to go shopping or see a lot of sights. We just wanted to relax in and by a pool in the AZ sunshine. We picked out the BW Plus Sundial from their website. We were well aware from the web site that their outdoor hot tub was closed, and that was fine, because the site also said "Enjoy a large heated swimming pool..." That was just what we wanted, a nice heated pool and close to Old Town for dinner.
As soon as we got to the hotel in the afternoon from the airport, we headed to the pool. The pool was cold, even though the outside air temperature was well over 90 degrees. So we relaxed in the chairs by the pool the first evening. The next day around noon we again headed for the pool, thinking it would be warmer. The pool was still cold, but the early afternoon sun made it tolerable once you had been in the pool for a while, so we mostly sat in the chairs but got in the pool at times to cool off, then back out to warm up. I reported to the staff at the hotel that the pool did not seem to be heated and was very cold. I was told they would leave a note for the manager, and that they had not been told before that it was cold.
The next morning we again inquired why the pool was so cold, and we were again told they had left a note for the manager, and we were not given any direct answer when we asked as to whether the heater was broken or what the problem was. With only one day remaining of our trip, we sought out the manager of a longer-term rental unit where my husband and I vacation in the wintertime. The manager told us their pool was indeed heated and warm, and we were welcome to use it. So we spent that day at a very comfortable pool away from the BW Sundial!
After returning to the BW late that afternoon, we again inquired about the cold temps of their pool, and again we were not given a definite answer of why, but were told there were a lot of fluctuations in air temperature lately. The air temperature the days we were there had a high of 95 each day! I told the desk clerk that I felt we deserved some kind of discount on our room for the pool not being heated. He assured me, once again, that he would leave a note for the manger, and then tried every diversion to change the subject and offer directions to the airport, a sack lunch for early in the morning, etc. While those offers were nice gestures, we were very disappointed at not having a heated pool to relax for the two full days of our vacation.
The BW Sundial also had a sign that their pool was open until late at night (maybe midnight). There was no way we could have stood to be in that cold water in the evenings when the sun had gone down, so spending time at the pool in the evenings did not happen during our three nights there, even though the air temp still hovered around 90 in the evenings.
I never did have any response from management at the Sundial. I could just as well have been at a lower-priced hotel with no pool. So the next time I am in Scottsdale for a short stay, I will be patronizing a different hotel that listens to their customers and provides the advertised services.