Outstanding staff and experience
28/03/2017 dninerell2, Voorhees, New Jersey
Whenever my wife and I visit Greenville, we stay at the Greenville Best Western. Manager Kristy Krisp is blessed to have an outstanding staff of truly caring professionals who go above and beyond. I ... more
Whenever my wife and I visit Greenville, we stay at the Greenville Best Western. Manager Kristy Krisp is blessed to have an outstanding staff of truly caring professionals who go above and beyond. I made the mistake of booking with a 3rd party in order to "save" a few dollars, and my reservation was never confirmed with Best Western. Imagine being on the road 8hrs and wanting to check in to your room and it was never booked! after wasting an hour and a half with this incompetent 3rd party ( Expedia.com), rooms were almost gone, so Staff Ashish Naik and Nene Harris took matters in their own hands to secure our room before the Best Western Sold out and told me their concern was that we get our room and checked in, and that they will sort out the mess later with Expedia. The rooms are always well tended, comfortable beds and a really nice complimentary breakfast in the morning. Thank you all for righting a wrong and making our stay at the Greenville Best Western an excellent experience! less
celeste s, Director of Sales at BEST WESTERN PLUS Suites-Greenville, responded to this review
We are so glad we could work this out for you and your stay was great. Happy our staff was able to make a lasting great impression on a customer such as you. We hope Best Western in Greenville will always be your number 1 hotel choice when in our city.