Great service and great value
25/07/2018 kekemr, New York
After a long day of traveling 3am to 2pm ( I had a flight cancellation on American American Airlines), I arrived at Greenville Airport mentally and physically exhausted, expecting the shuttle to be wa... more
After a long day of traveling 3am to 2pm ( I had a flight cancellation on American American Airlines), I arrived at Greenville Airport mentally and physically exhausted, expecting the shuttle to be waiting and discovered it was not. Upon contacting the hotel and after speaking to Kristy the Manager, she heard the anxiety in my voice and within 10 minutes was at the airport to personally pick me up and bring me to the hotel. Upon her arriving I was immediately greeted and checked in at the front by the wonderful and smiling Sharde while Kristy, again, personally went to check if my room was completely ready. Within 5 minutes she gave me the approval that my room was indeed ready and all of my request, (away from the elevator, extra pillows, and extra towels) were all fulfilled. As I was only staying for one night and not familiar with the area I needed to order food and Sharde recommended I order from Bamboo Garden since they delivered and as she stated "very good". As a native New Yorker and access to some of the best Chinese restaurants I was a little skeptical, however I am pleased to say the food was EXTREMELY good! Also I was in need of an adult beverage and pleased to discover the"ABC Wine & Spirits" store was only 10 minutes walking distance from the hotel as well as a nearby strip mall and CVS. Overall, my room far surpassed my expectations; everything has a modern designe, spacious (I had a king size bed) and extremely clean. At the beginning of the evening the hotel had a some snacks in the lobby for guest and I sat poolside that evening listening to music and enjoying the night air. (The pool closes at 10pm) The next morning I almost missed breakfast 10am cut off, however the breakfast care taker assisted me in making a really delicious waffle ( my skills are not that great :) ) and I was able to have breakfast poolside and then take a wonderful swim before checking out. As I think back about my stay it was really enjoyable and I'm definitely going to be staying there in my future visits. Please tell Kristy and Sharde, Keely says hello and thank you for the lovely service...they definitely know how to provide outstanding customer service. less
Matt S, Front Office Manager at Best Western Plus Suites-Greenville, responded to this review
Thank you for completing the review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 252-752-2378 or 1-800-523-0344.
Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.