No Covid Precautions
Despite the website saying that hotel staff and guests were required to wear masks and that the breakfast would take into account Covid precautions (ie social distancing, etc) none of these precaution... more
Despite the website saying that hotel staff and guests were required to wear masks and that the breakfast would take into account Covid precautions (ie social distancing, etc) none of these precaution were in place. There were signs outside the hotel reading that masks should be worn by guests and staff yet NO ONE was wearing masks and no social distance precautions were taking place. Additionally, the hotel adjusted the air conditioner so that it would not blow at full strength and the room would only get a cold as about 73 degrees even at night. The only was to remedy this was if you were handy with tools and happened to have pliers and could adjust the dials despite the hotel having removed the knobs. Also, the hotel has 2 floors with an ice machine in both but the 2nd floor machine was broken and staff did not seem concerned with it ever being fixed. While the room was mostly clean, there was a black soot on the sofa and the bottom of the tub was somewhat dirty. less
Matt Sides, Guest Services / Front Office at Best Western Plus Suites-Greenville, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Indoor mask requirements have been relaxed in the state of North Carolina. The air conditioning unit you refer to is controlled by a wall thermostat, as the sign on the unit itself says. I apologize for the cleanliness issue and for the ice machine, as we had to wait on the necessary parts to fix it.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front Office Manager
Best Western Plus Suites-Greenville