Convenient good spot to stay
26/11/2016 Jenny B, Sudbury, Ontario, Canada
Close to many restaurants,and shopping amenities Rooms are clean The free breakfast is a nice to have. Customer service was great I had an issue with the first room they gave me when I walked into... more
Close to many restaurants,and shopping amenities Rooms are clean The free breakfast is a nice to have. Customer service was great I had an issue with the first room they gave me when I walked into it the bed was unmade and there were dirty towels in the bathtub It was clear this room had not been cleaned When I went down to front desk they were very apologetic and gave me a free upgrade They then checked once I went in new room to ensure all was satisfactory I have had this happen at other hotels and I did not get the same customer service There is a security guard on duty all night and the elevators are secured you need a room key to be able to have elevator move. I felt safe and appreciated The day I was leaving the breakfast was not quite open yet it opens at 600 and I was leaving around 545 the gentleman at the front desk brought me into the breakfast area and I was able to grab a coffee and some food before I left If you are looking for a clean, reasonable priced secure ,hotel and in a great area for shopping and restaurants with awesome customer service than this is the place to go less
calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review
Dear Jenny B,
Thank you for taking the time to complete a review of our hotel!
We are happy to learn that our customer service exceeded your expectations and look forward to welcoming you back in the near future.