Different treatment if you are white vs Indigenous
The gentlemand who checked us in on the evening of Sunday the 24th was incredible and I want him to know he is a great man. He was very respdctful, kind and went above and beyond trying to search for ... more
The gentlemand who checked us in on the evening of Sunday the 24th was incredible and I want him to know he is a great man. He was very respdctful, kind and went above and beyond trying to search for benadryl for my son who had an allergic reaction.
However the gentleman working the following morning was the complete opposite. Emotionless. Had zero social skills. I watched him at check out treat a First Nations woman and her partner completely different than my family was treated. We are white. We had a good experience until that point and we will never go back.
My children were so upset watching someone being discriminated against right infront of their eyes.
Train your staff on cultural awareness and appropriation! less
George D, General Manager at Best Western Plus Suites Downtown, responded to this review
Dear blairandkirsten28,
We are very sorry that what you witnessed was interpreted as racist in any form. We as a matter of standard practice now request ID/names of occupants of rooms for Contact Tracing purposes only.
It is not selective, it is policy that is in place for the mutual safety of staff and guests both that we ask for names/ID. In the event that anyone develop symptoms afterwards, we need to be able to contact anyone who may have been exposed. I understand that the agent that checked you in neglected to get the full contact info for your registration so this may be why you were thinking what you witnessed was a form of racism. It was not.
As I'm sure you noticed, our hotel staff is a happily diverse demographic, including First nations staff, so racism is not present, nor acceptable in any way shape or form. Had this been brought up at the time of checkout we could have easily clarified this issue.
We regret any misunderstanding relative to this matter.