A bit dirty and dark
11/07/2018 goreranger, vail, CO
For the price - I wasn't surprised - it was a bit dark and dirty. The place feels like an old apartment building converted into suites. We stayed in a 2 bedroom suite. Air conditioners were loud and ... more
For the price - I wasn't surprised - it was a bit dark and dirty. The place feels like an old apartment building converted into suites. We stayed in a 2 bedroom suite. Air conditioners were loud and the furniture was mismatched in our room, and very outdated. Only thing that was new was the carpet, but walls and ceiling were dark and could use a massive new paint job. We tried to figure out what part of the city this hotel was in, and we felt safe most of the time - though pretty tight security which made us wonder. The elevator floors were dirty, and all this place really needs is some new paint and upgrades. We did not eat breakfast there. There is a starbucks about a 5 minute walk down the street and a euro cafe across the street that plays loud music from a speaker that you can hear on the 12th floor. shady characters were hanging out in the parking lot but harmless nonetheless. took an uber to downtown - about 20 minute walk. Day before Canada Day - downtown was empty. not much going on. We would not stay here again due to lack of cleanliness and overall outdated. We didn't feel like it was a nice place to stay. just average at best and needs some capital improvements. I can see why tourbuses and teams would stay here - to keep prices down, but you get what you pay for. less
calgaryGeorgecalgary, General Manager at Best Western Plus Suites Downtown, responded to this review
Thank you for taking the time to review our hotel!
We apologize that you did not enjoy your stay.
The hotel will be going through major renovations very soon which will include window replacements, public areas and rooms.
We look forward to welcoming you back.