Two nightmare receptionists, Rebecca and the older one!!!!!
03/01/2018 edinu10, bucharest
We were very excited about the facilities, quality and ambience of this 4-star hotel. The problem was the very disagreeable way we were treated to the hotel reception. Rebecca and her older colleague ... more
We were very excited about the facilities, quality and ambience of this 4-star hotel. The problem was the very disagreeable way we were treated to the hotel reception. Rebecca and her older colleague - we do not know her name - were distinguished by naughtiness, contempt, inapplicability, lack of any help. All the explanations I have asked about the warranty required by the Western Hotel have made them hostile and completely unprofessional to us, clients who had a 12 nights accommodation!
The room had the sink obstructed, the non-functional safe, the bathroom radiator inoperative.
The receptionists were bored and SEEMED TO INVITE US to go looking for another hotel. It's incredible how it was possible to employ these two people in the Western hotel chain. They do not even know the formula " I'm sorry ".
The other receptionists are wonderful helpers and professionals.
They have saved the Western picture during this long vacation.
We do not know if the two receptionists are French, but never during our visits to France we have encountered more disagreeable women!!!!! less
BWPSParisLaDefense, Manager at Best Western Plus Suitcase Paris la Defense, responded to this review
I would like to thank you for your review before your stay in Bois Colombes. I'm happy to read that our facilities, quality and ambience in the Best Western Plus Suitcase Paris La Défense was good for yo, but I'm so sorry for your experience with our reception. Your return is very important to us, and we will do our best to improve our customer service.