HORRIBLE Service, Average Hotel
26/04/2017 Kadeem M,
Long story short, the service at the Best Western Plus Suites La Defense is horrible. So much so, that I don’t recommend anyone staying at the hotel. My wife and I chose this hotel for our visit to th... more
Long story short, the service at the Best Western Plus Suites La Defense is horrible. So much so, that I don’t recommend anyone staying at the hotel. My wife and I chose this hotel for our visit to the Paris area. I was actually pleased with the facilities and location; after all, I was paying considerably less for this property than others around. I expected some concessions, but the level of service we received from check-in to check-out was abhorrent.
I’ll briefly recount a specific interaction with their reception staff. My wife and I arrived at the hotel around 7:45pm and sat at the bar. We were never acknowledged, nor were we assisted. The older gentleman was dismissive at best, stating "one of “them” will help you" before scurrying out of the building. Neither of these individuals offered to provide assistance. What is most frustrating, is that, throughout this 30 minute period, these people repeatedly glanced in our direction, never acknowledging us. We waited for this extended period to with the hope we would be helped at
some point. Finally, I went to stand at the counter, to "force" someone to assist me.
Having to force, coerce, or beg for service is simply unacceptable. We only had a simple question that would have taken no longer than 30 seconds to resolve. As a consumer, I feel it is my duty to warn other potential guests of this hotel's poor operations. I gave the hotel’s manager 2 weeks to respond to my email, and I did not hear from them. I didn’t “want” anything, other than for them to acknowledge this flaw in hopes no other patrons would experience it. From their lack of response, I can infer they don’t care/ see nothing wrong. less
BWPSParisLaDefense, Responsable réception at Best Western Plus Suitcase Paris la Defense, responded to this review
Thank you very much for taking the time to share your experience with us. Please be certain that we are sorry our hotel did not fully satisfy your needs.
You can contact directly our manager by mail : email@example.com for talk with her about your stay.