Best Western Plus Suitcase Paris la Defense

The hotel has all the amenities you can expect from an American hotel; perfect waterfall-like shower, delicious breakfast with variety, a room provided with an espresso machine , a kettle and a microwave. The refrigerator is on demand for 10€ per day. There is also a city Carrefour next door. Staff are friendly and the hotel is clean. Everything was perfect until the last moment. We were waiting for the taxi that front-desk reserved. Another taxi arrived with new customers. The taxi driver noticed us waiting. He asked one of the staff if he could take us to the airport. We told we already reserved a taxi. However, the staff member insisted we go with him and she could cancel the reserved car. We accepted and got into the taxi. To our surprise the driver quoted a fair of 70€ for the airport. Thinking it was a mistake, we stated it was Orly, not CDG. We told him that we paid 43€ on arrival from the Orly airport. He started to argue with us while driving. We wanted to get off. He continued arguing and tried to negotiate the price: first reduced to 60 and then to 50. We lost our trust and temper, even scared for our safety. My wife started crying. At last, we were able to get off the car. We walked back 10 min with our luggage to the hotel. The driver followed us into the hotel. He kept yelling at the front-desk. The hotel security took him out. The recommending staff member was astonished and upset. She tried to make up for this incident. All of the staff were very friendly and helpful. They called their contracted taxi again. Finally, we had a very comfortable trip to the airport and the taximeter charged 43 € as before. Obviously, this was an honest mistake. However, we would like to warn the hotel and the potential customers for taxi companies that do not have agreement with the hotel. Enjoy your stay. less

We really like this hotel, we stayed for 6 nights. I liked that the hotel it was a little close to metro station 3 minutes away. We didn’t buy the breakfast it seem ok but little pricey for me. The room was spacious and really clean. The bed was really good, we really enjoyed our stay less

Nice hotel with perfect room and excellent beds. Tooms are clean and euipped with air condition. The train station is close by and you can reach the inner circle of Paris in 20 minutes. Breakfast is ok and nothing is missing. less

We read through the reviews here before we booked and saw that the management wrote they were fixing the carpet problem (comments from February 2018) so we hoped that the problem would be fixed by April... And how important is that carpet anyway?! Well, let me tell you: it totally ruins the impression of otherwise lovely room! I've attached some pictures to this review so that you can find out for yourself if that carpet would spoil your mood... because it definitely spoiled mine! Super clean and spacious bathroom, good connection to the bus and the local train, comfortable bed, as well as the little kitchen with an electric kettle, a microwave, and a coffee machine. The wi-fi signal unfortunately too weak to actually use the wi-fi. The breakfast was fine too. However, it was hard to enjoy the stay, since I couldn't stop noticing those huge stains on the carpet. We had to put on shoes all the time because even if the carpet might be clean, it certainly doesn't look this way. I hope they will replace it. Wouldn't recommend to stay there otherwise, I don't think this is how the room in a 4* hotel should look like. less

We have just returned from spending a few days at the Best Western Plus. Like my previous review I have no complaints. We were allocated one of the rooms at the back of the hotel. The room seemed much bigger than normal and we had an added bonus of a bath tub. We were very pleased to see the beige carpet had been replaced with laminate flooring. We had breakfast during this stay and didn’t go hungry. The girls work very hard to ensure that everyone got served no matter how busy the breakfast bar is. We had problems with our car and the very helpful receptionist rang the local garages to help us with this. Overall another pleasant stay and we will be returning. Thank you. less