Replace that ugly carpet!
29/05/2018 katja p, Mainz, Germany
We read through the reviews here before we booked and saw that the management wrote they were fixing the carpet problem (comments from February 2018) so we hoped that the problem would be fixed by Apr... more
We read through the reviews here before we booked and saw that the management wrote they were fixing the carpet problem (comments from February 2018) so we hoped that the problem would be fixed by April... And how important is that carpet anyway?! Well, let me tell you: it totally ruins the impression of otherwise lovely room! I've attached some pictures to this review so that you can find out for yourself if that carpet would spoil your mood... because it definitely spoiled mine!
Super clean and spacious bathroom, good connection to the bus and the local train, comfortable bed, as well as the little kitchen with an electric kettle, a microwave, and a coffee machine. The wi-fi signal unfortunately too weak to actually use the wi-fi. The breakfast was fine too.
However, it was hard to enjoy the stay, since I couldn't stop noticing those huge stains on the carpet. We had to put on shoes all the time because even if the carpet might be clean, it certainly doesn't look this way.
I hope they will replace it. Wouldn't recommend to stay there otherwise, I don't think this is how the room in a 4* hotel should look like. less
BWPSParisLaDefense, Responsable réception at Best Western Plus Suitcase Paris la Defense, responded to this review
We are sorry that your stay with us did not meet your expectations.
The carpet in the rooms is being replaced and we cannot do it at one time, so, we replace it week after week by parquet.
We will be happy to welcome you back to us to show you our improvements.
Looking forward to welcome you.