Best Western Plus Suitcase Paris la Defense

Considering this was supposed to be a 4 star hotel I was very underwhelmed. The rooms were nice enough though the carpets were quite dirty and the shower was great however the beds weren’t the most comfortable. The cushions provided were very basic and with one pretty poor spare one in the cupboard, it meant either my wife or I would have to make do with nothing. The next day I went to reception to ask for another cushion and was told there were no spare. Really? No spare cushions in the whole hotel?? We has to take the duvet out of the sheet and roll it up as a makeshift pillow across the bed as the room was very hot. In the winter the thermostat is set to hearing and not a/c so we couldn’t cool the room down. If you fancy a cup of tea in the room then they don’t supply this. You get some coffee but that’s it. I had to get some from reception which is fine however when I put the small UHT milk in the cup, the second one was curdled and turned into a cream. It had obviously gone off. No worries I thought, I’ll go and ask at reception for milk but was told they had none at all!!! I had to make do with a cup of hot milk from the machine which doesn’t really work with tea. Not great. Breakfast was a very basic set up to say the least. A small seating area with a very small selection in my opinion. Some scrambled egg, sausages, bacon, no beans or tomatoes and two cereals and some fruit, cold meats and cheese, and the standard breads. You could have a boiled egg but this needed to be done yourself. Overall I’d say if you were staying on business for one night then fine but we stayed for 3 nights so I was slightly disappointed. It’s also a couple of train rides away from the centre of Paris however the hotel was a couple of mins walk from the station which was good. As I said, this would be a 3 star hotel max in my opinion. Doubt I’d go there again. less

I need to admit that i expected much more from a 4 stars hotel. The location was quite however difficult to reach from Paris. The room I used for 3 nights was clean but all supporting supplies were missing. The breakfast was very modest. The personel was friendly, but I would not be using this hotel again - too expensive for a modest quality. less

Falsely advertised, room different to what was quoted, was asked to pay extra if we wanted to use the room refrigerator, filthy carpet, many large food stains, air cond. didn’t work, hair dryer didn’t work, no power sockets for kettle and coffee machine. Have stayed at Best Westerns many times over years in several countries but this was a very unpleasant experience and has soured our taste of returning to this chain in the future less

I spent 5 nights at the BW Plus Suitcase Paris La Defense. The staff was friendly, helpful and accommodating. I was able to check in early after a long flight from the US. Beds were comfortable and the location was great for my office and very close to a train station. I would definitely recommend for both business and/or pleasure. Only issue is that there aren’t a lot of restaurant choices nearby. less

Night from the 16th to the 17th of September. Just 238€ a night. No hot water to start my shower then no water at all. Then arriving at breakfast there were dozen of tourists (a huge bus was parking in front of the hotel) and the breakfast bar was absolutely empty ( few rest and only an untouched baguette) less