Best Western Plus Suitcase Paris la Defense

I have stayed here several time. The hotel is quiet, fairly new, the location convenient, with a few shops and train station nearby. However the hotel is getting dingier with each visit. This last visit was the last straw for me. Cigarette smell in the room, stained carpets, stains on the bedspread, moldy bathroom, dial-up grade wifi (for real). This is an inexpensive hotel, but in 2017 a clean room should be a given. less

Arrived at the hotel and very surprised only tiny little frontage and my heart sunk. Reception small but the lady was very helpful. Had booked a twin but given a double, immediately they sent a maid and split the bed. Very clean and tidy and cony beds. The location was perfect for my 3 night stay. Train station 3 minutes walk away. Very regular service to Paris St Lazare. Lovely little area with plenty shops and quite for sleeping. Will definitely stay here again if I visit Paris again. Breakfast fantastic value..... tip if arriving before ticket offices close on Thursday night and intend using public transport purchase a navigo decourtevo card ....22.15 euro for all travel including return to airports before midnight on Sunday less

The hotel is located couple of stations from Le defence Center. Use bus 187 and take off the bus at Chanzy station. Then walk 2 minutes to the hotel. Lobby and the restaurant are small but breakfast is good at an acceptable level. Design of hotel is kind of modern but an essence of nostalgia is conveyed to visitors by using old fashion furniture and old style suitcases every corner. It reminds you of Paris in early 19's. The staff are friendly but man power wise the hotel is understaffed. If u need something you should go to the reception yourself and for example get some ice. I asked for brushing kit 3 times and they said we are coming but they never showed up because they were too busy and they forgot each time. They had locked the fridge and wouldn't open unless you paid 10 euros per night. But there were a fridge in the lobby you could use for free. Surprisingly the MI ro wave, tea maker and espresso machin were available in the room for free. less

I have just returned from the Best Western Plus Suitcase Paris after having another very pleasant stay. I visit Paris regularly and stay at this hotel. I have never found cause for complaint. The staff are pleasant and efficient. The rooms are very comfortable and kept to a high standard. Coffee machines and bottled water are provided in the rooms. The coffee is excellent. The hotel is a 5 minute walk from Bois Columbos Gare and you can be in central Paris within 20 minutes. The local bus service is very efficient and you can be in La Defense within 15 minutes. The hotel has an underground car park which is so convenient as finding a parking place for more than a few hours can be difficult on the street. I will be returning to this hotel and look forward to it. Other members of my family also use the hotel and have no complaints. less

Long story short, the service at the Best Western Plus Suites La Defense is horrible. So much so, that I don’t recommend anyone staying at the hotel. My wife and I chose this hotel for our visit to the Paris area. I was actually pleased with the facilities and location; after all, I was paying considerably less for this property than others around. I expected some concessions, but the level of service we received from check-in to check-out was abhorrent. I’ll briefly recount a specific interaction with their reception staff. My wife and I arrived at the hotel around 7:45pm and sat at the bar. We were never acknowledged, nor were we assisted. The older gentleman was dismissive at best, stating "one of “them” will help you" before scurrying out of the building. Neither of these individuals offered to provide assistance. What is most frustrating, is that, throughout this 30 minute period, these people repeatedly glanced in our direction, never acknowledging us. We waited for this extended period to with the hope we would be helped at some point. Finally, I went to stand at the counter, to "force" someone to assist me. Having to force, coerce, or beg for service is simply unacceptable. We only had a simple question that would have taken no longer than 30 seconds to resolve. As a consumer, I feel it is my duty to warn other potential guests of this hotel's poor operations. I gave the hotel’s manager 2 weeks to respond to my email, and I did not hear from them. I didn’t “want” anything, other than for them to acknowledge this flaw in hopes no other patrons would experience it. From their lack of response, I can infer they don’t care/ see nothing wrong. less