Upon settling into the room, found the fridge was not working. There was dirty water drained in the bottom of the fridge and black bits and hair were in the fridge. Called the front desk about this. Lady said she would be up to reset the timer. While waiting for her, used the bathroom. Noticed hair in the tub.
Front desk person came to room. Pulled the fridge out and reset something. Told her about the water and hair in the fridge. She said "it will freeze". I said it needed wiped out. She made no effort to wipe it out. Told her about the hair in the bathtub. She said she would make note of it as she knew who cleaned the room.
I wiped the fridge out and cleaned the bathtub.
When lying in the bed, a person rolls to the middle. Needs new mattress.
Next morning, fridge not working. Lost all our food we had in there. Proceeded to take a shower. Noticed dried urine on the side of the toilet!!! Also, no hot water.
Upon checking out, showed front desk picture of toilet area. Told her fridge wasn't working. She said she would make notes. I didn't say anything about the hot water. And she said, there's a note here about the hot water needed fix.
We're a Best Western diamond member. To have an utterly disgusting room given to diamond members is appalling. And to not be offered another room or some sort of compensation is offending. We travel through Knoxville at least 4 times a year. We never stayed at Strawberry Inn before. And we will NEVER stay there again. This hotel is to be a "Best Western Plus". It should not even be a Minus it was so bad.
Then the "to go" breakfast consisted of a hostess cupcake, chocolate granola bar and an apple!! Seriously, cupcake for breakfast!!! So disappointed in this establishment.
Avoid this hotel!!