Dark & dingy but in good location
18/08/2019 rachee26, Norwich, United Kingdom
The hotel looks reasonable from the outside, the reception area is nicely presented and the staff are friendly and helpful. The rooms are dark and dingy. Even with the curtains open you don't get much... more
The hotel looks reasonable from the outside, the reception area is nicely presented and the staff are friendly and helpful. The rooms are dark and dingy. Even with the curtains open you don't get much light in as the window looks out onto the passageway which is covered, and you have to have net curtains to stop people from looking in! The decor is also very dark making this worse and although the room was cleaned daily I wasn't convinced it was actually clean as I couldn't see it properly! The air conditioning smelt really bad and had a clean filter light coming on so we couldn't use it the first night, this was reported and fixed the next day so we could put the AC on, but it was so noisy we couldn't sleep with it on at night. We were also disturbed by the noise from something outside, perhaps a generator or central AC unit. The bathroom was ok once we worked out how to use the shower, the sink is in the bedroom just outside the bathroom door but this meant there was more space for toothbrushes and stuff, we were provided with shower and hand towels plus flannels for each guest. The room was a reasonable size with two double beds, but the mattresses were old and uncomfortable. I had been led to believe that safes were available in the room, however this is not the case, the safe deposit boxes are located in reception which means its a hassle getting your stuff in and out when you need it. Breakfast is included in the price, but most of it looked inedible. The main attraction of this hotel is the location, being situated in sight of Disneyland. Even so, it takes about 20 minutes to get to the park entrances if you go via Downtown Disney (which makes it seem like you are going the wrong way). It is signposted but we wasted time on our first day crossing more roads than needed so my advice is to come out of the hotel and go straight across W. Katella Ave, then keep on the left hand side as you walk up Disneyland Dr. less
StovallsManager, Front Office Manager at Best Western Plus Stovall's Inn, responded to this review
Thank you for staying with us and letting us know of your concerns. We work hard to ensure that all of our guests enjoy their stay and your feedback will help us to better assist the rest of our guests. Thank you again and we hope that you give us another chance in the future.