No response management
13/06/2019 sbkitelady, Satellite Beach, Florida, United States
Beautiful location let me say. Great kitchen staff, food was fresh. Rooms were doused in detergent/bleach smell. I discussed with front desk, was told housekeeping would take care of it. Came in later... more
Beautiful location let me say. Great kitchen staff, food was fresh. Rooms were doused in detergent/bleach smell. I discussed with front desk, was told housekeeping would take care of it. Came in later, same issue. We were advised to open the windows and turn up the a/c fan while we slept! I kept asking for the manager, was always told never in, never in. I asked for reimbursement as by the 2nd day I was ill which resulted in two visits to urgent care while on vacation. I also left behind my camera battery charger/battery asked for a room check. NEVER received return call on that either! less
MBBOSS, Manager at Best Western Plus Stevenson Manor, responded to this review
We are sorry to hear of your experience during your recent stay. I apologize if communication was lost during your stay. There was a report at the desk that you were requesting the room serviced without chemicals.After housekeeping was in the room for over an hour I personally did an inspection of the room to make sure your request was accommodated. I also received a voicemail, but it seemed as if you called from your cell phone because the call went in and out, all I was able to understand was the room number. I thought the call was coming in to tell us that the room had improved,No other messages were received. If you have any other concerns that I have not addressed please contact the hotel directly. Once again I would like to apologize on the behalf of Best Western Stevenson Manor that your expectations during your stay were not met.
Thank you.