No hot water
27/01/2017 450ethelk, Chester, United States
Woke up to no hot water. Called the front desk. Told to wait 15 minutes and try again because of so many people trying to shower. Never told this before at a hotel. 15 minutes later no hot water. Call... more
Woke up to no hot water. Called the front desk. Told to wait 15 minutes and try again because of so many people trying to shower. Never told this before at a hotel. 15 minutes later no hot water. Call manger, he comes up and wants me to go down hall to another room to check hot water there in my pj's, no hot water. Had an appointment to meet our daughter to try on wedding dresses. We had to drive 40 miles back home to shower and drive 40 miles back to meet our daughter! less
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review
Hello and Good Morning,
I apologize for the inconvenience you had during your stay. Believe me it never happened before. You can read the comments on any site. There are no mention of the hot water. Just that day. Michael tried to help you by taking you to different rooms. Unfortunately they had the same problem. We brought in the plumbers to find the problem , but they couldn't find anything. I can understand your frustration and I am really sorry.
We have credited you with ;;; of the room charges back to your credit card.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sunny Singh, GM