Place is less appealing than the last time.
15/03/2017 parodyqueen, Colorado Springs
We are guests in town teaching, and we were looking forward to our stay here again. Last time was several years ago. What can we say, the staff sure seems unmotivated at the front desk as there are a... more
We are guests in town teaching, and we were looking forward to our stay here again. Last time was several years ago. What can we say, the staff sure seems unmotivated at the front desk as there are always two or three staff in the back or looking bored as all get out. LOL Internet was good. But, the hallways carry sound unbelievably. You can hear folks cough and talk in the next rooms. The tub had a lot of repairs done on it, the vents are rusty, one of the bulbs was out on the desk, the fridge has a weird hum to it and was so unbalanced that we had to use a Bible because the foot was missing. The water last time was lacking in the hot, and this time it is scalding. Seriously burnt my hand twice so far. People apparently don't know how loud they are when walking down the hall and every door shutting is like it is your own.
Now for the breakfast, ugh, definitely don't do it. The sausage looked grey, the bacon was paper thin limp slices (that even my husband passed on), the hot water that I got tasted like coffee (which I don't drink); the only kind of available tea was either Lipton or green tea (really, get some Earl Grey, or ???), the lady in the eating breakfast area spoke practically no English, and it was a joke trying to ask a question. We are in America, and how on earth can you be here without speaking English?
We tried asking a couple of questions, but couldn't figure out what she was saying, and having a tip jar there, was ridiculous. There were no cups in the breakfast area for juice or water or ??? You had to go over to the coffee thermos in the entry area to get the Styrofoam cups to use.
Let's describe the toaster. A four slice toaster, with only one side working. Several folks were trying to use the two slots on the right side, and finally the worker came over and said, not working, not working. What's wrong with going to Walmart and getting a toaster for $20 just so folks can have something hot??
WORST BREAKFAST EVER. If it weren't for the fact that we were put up here as guests, we would not choose this at all. less
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review
Hello Ms Parodyqueen,
I apologize for all the inconvenience you had during your stay.
We had a lot of renovations done in the past three years. The whole front desk was gutted and we have a new front desk.
The carpets in all the rooms and hallways were changed, all the furniture were changed, we have the double size of fitness room since last September 2016. We have changed the mattresses in almost half of the hotel rooms. The breakfast is a hot breakfast with lots of condiments to make your own sandwich and toppings for the waffle and yogurt.
The breakfast is way better than Best Western requires.
We have a fiber optics internet which is really fast for upload and download.
Again, apologies from the bottom of my heart and hope to do better when you are here next time.
Thank you for being a valued guest to us and we always welcome you with a warm heart.
Sunny Singh, GM