Decent hotel but outdated
05/09/2018 tsparling, Olympia, Washington
We stayed here because we missed a connecting flight. We're also rewards members with Best Western so usually, we know what to expect. Not so in this case. This hotel does not live up to the Best West... more
We stayed here because we missed a connecting flight. We're also rewards members with Best Western so usually, we know what to expect. Not so in this case. This hotel does not live up to the Best Western name and standard of excellence. Friendly staff at check in but around 5-6 staff around the desk at check out the next day and they all ignored me so I just put the room card on the counter and left. Walls are thin - I could hear the people below arguing and the people across the hallway. Carpets need to be replaced. Beds were dismal - creaky, uncomfortable and in need of replacing. When it comes to Best Westerns, this one misses the mark and does not seem like a true Best Western. less
sunnysingh7, General Manager at Best Western Sterling Hotel & Suites, responded to this review
Dear Mr Sparling,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 704-525-5454.