16/05/2017 bernards612, Corner Brook, Canada
As loyal BW travellers commuting between FL and Canada annually, we were most disappointed with this location. The room smelled, the bathroom was completely unacceptable (dirt ceiling tiles, paint iss... more
As loyal BW travellers commuting between FL and Canada annually, we were most disappointed with this location. The room smelled, the bathroom was completely unacceptable (dirt ceiling tiles, paint issues....to name a few), and dirty carpets. Overall, hotel rooms in desparate need of serious refurbishin. This location is scratched off our list of places to stay during our 4000km commute. less
sunnysingh7, General Manager at Best Western Plus Sterling Hotel & Suites, responded to this review
Hello Mr Stratton,
Thank you for completing the survey regarding your recent stay at our property.
I apologize for the inconvenience you had during your stay. We are not always like this. I will check room 104. We renovated the whole bathroom for room 104.
Did you checked out our reviews. Please do on google and on Trip Advisor. You will see that we are not that bad. But that is not an excuse. I apologize for your inconvenience.
Our breakfast is one of the best in Best Western. It is beyond Best Western Standards. We have hot food like bacon, sausage and scrambled eggs. We also serve Soy Milk and Gluten free Cheerios . Besides this we have 9 typed of toppings which you can use on yogurt, oatmeal, waffle and make your own sandwich using cheese and sausage and bacon.
Sunny Singh, GM
Don't know how many places you would get this kind of breakfast. There are many things besides all I mentioned.
Apologies again and will take your comments and work on it.