Terrible. Worst night in a hotel I've ever had.
14/03/2019 Mark D, Los Angeles, California
The room had second hand smoke coming in, was the foulest smelling room, and was surrounded by noisy guests. It took me 3 days to get the smell out of my suitcase and belongings. I left in the middle ... more
The room had second hand smoke coming in, was the foulest smelling room, and was surrounded by noisy guests. It took me 3 days to get the smell out of my suitcase and belongings. I left in the middle of the morning (only stayed about 4 hours) because it was so bad. When I went to checkout there was nobody there and so I left my key-card at the front desk. I was so, so looking forward to just getting out of that hotel, and the second I stepped out the front door to finally get some fresh air and spend the rest of the night in my car, I was confronted with a pile of vomit right at the front entrance. Unbelievable. I will never stay at a Best Western again. less
sunnysingh7, General Manager at Best Western Sterling Hotel & Suites, responded to this review
I apologize for the inconvenience you had during your stay. We could have changed your room. We are a 100% non smoking hotel but some people smoke no matter what. We have every guest initial that we will charge them $200 for smoking in the room. But they do it any how and try to get away with it.
I apologize for everything you went through.
The front desk clerk might be in the bathroom or in the back.
Apologies again from all of us here.