Best Western Plus St. Simons

We were there for only one night. Check-in was seamless, quick and staff were friendly. Room had a fresh look, fresh paint, fixtures, etc. Carpet was horrible - smelly and dirty, which made the room have an off-odor; which made our clothes smell the same way. Breakfast was the "new normal" for COVID-19 - grab and go, a piece of fruit and cereal/granola bar. The pool was nice, we were the only ones using it at the time of our visit. It would be an okay place to stay for a day or two. All in all, we would return if needed. less

Had a great stay. Very relaxing and peaceful. The desk clerk was very friendly and helpful and we appreciate that a lot. 9 19 20 late night. Nice pool area with beautiful scenic surroundings. A comfortable cozy feel. less

When we checked in, the room smelled sour and musty. Since we had moved in late, we spent the first night in the room before asking for a "clean" room or a refund as I had found another hotel. They moved us to another room which appeared better since they had sprayed air freshener. That wore off. Additionally, there were a bunch of kids in the pool and they said their mother worked there. They were splashing and jumping and screaming so we left the pool. Apparently, their mother worked there a while ago but no longer worked there. I did notice when someone from the hotel walked out, the mother walked around the corner, apparently hiding from staff. The pool was unpleasant. The room was filthy. Food and bugs on the nightstand. Mold on the bottom of the nightstand and bed skirt which could have been vomit or old beverage. NOT COVID CLEAN BY ANY MEANS!!!!! less

We have had a very difficult year. We came here for the anniversary of a tragic loss. Check in was great, we got the pool side suite. That was the end of the good. The couch is vinyl, the chairs are vinyl. The cabinet that holds the fridge, the door is very loose. The blackout curtains are worn through. So I went for a swim, the pool is dated but relatively clean. Again no towels! So I go back to the room. They gave us only two towels. Nothing on the floor to prevent you from sliding into the toilet. So I called housekeeping, no answer, no other rooms available. less

We probably will not stay here again. The place is a little run down, out dated. Needs a lot of updates. The entire staff was extremely helpful and nice. The pool needs some cleaning. It is in a great location. Just needs some cleaning all around the property. less