THE FILTHIEST ROOM EVER. VOMIT ON THE BED SKIRT AND MOLD IN THE A/C AND NIGHTSTAND
When we checked in, the room smelled sour and musty. Since we had moved in late, we spent the first night in the room before asking for a "clean" room or a refund as I had found another hotel. They ... more
When we checked in, the room smelled sour and musty. Since we had moved in late, we spent the first night in the room before asking for a "clean" room or a refund as I had found another hotel. They moved us to another room which appeared better since they had sprayed air freshener. That wore off. Additionally, there were a bunch of kids in the pool and they said their mother worked there. They were splashing and jumping and screaming so we left the pool. Apparently, their mother worked there a while ago but no longer worked there. I did notice when someone from the hotel walked out, the mother walked around the corner, apparently hiding from staff. The pool was unpleasant. The room was filthy. Food and bugs on the nightstand. Mold on the bottom of the nightstand and bed skirt which could have been vomit or old beverage. NOT COVID CLEAN BY ANY MEANS!!!!! less
General Manager, General Manager at Best Western Plus St. Simons, responded to this review
Thank you for your feedback. Please know that we have taken extra precautions while we clean our accommodations to ensure a safe environment for all of our guests. That being said, please bring any issues you encounter to our attention so that we can promptly rectify them. We're glad we could accommodate you with an alternate room, and we hope for another chance to impress you the next time you're in town.