This hotel really strives for Five Stars and I would have loved to have given it to them, but there were problems that kept occurring in our room that, unfortunately, I could not.
The hotel is in an EXCELLENT location! It is surrounded by restaurants, shopping, including Canal Shops and Riverwalk, the Hop Hop Off bus stop is a block away, and the French Quarter is about a 15-minute walk. We found ourselves walking everywhere and barely used the HOHO bus tickets that we purchased.
The hotel, upon walking in, is beautifully decorated and staff is friendly and eager to please. During the evenings, there is security on premises, although we never felt threatened, even when we walked around at night.
Breakfast was just okay, but good enough to start your day. Scrambled eggs, bacon and sausage were the main hot foods, which were constantly replenished as they emptied. Pancake machine made rubbery pancakes. The yogurt machine was nice with fresh fruit and granola to accompany it. There were also 3 choices for cereal, pastries to choose from, and mixed fruit as well as fresh. I just wish they would have alternative milks (almond, soy, coconut), for those of us with special diets or allergies.
There is a business center on the Second Floor, which we did not use.
As for the room, and this is where they lost the star...we happened to be put in a problem room. Upon arriving our first night, the latch for the sink drain was broken and would not drain out. The safe in the room was locked and had to be opened. The conditioner container in the shower was empty and had to call for it to be filled. The toilet was clogged and had to be plunged. I have to say, though, kudos to the staff for quickly responding to fix the problems. Even when we were not in the room and we had maintenance come, they left us a nice card and a piece of chocolate made out of tools to tell us they fixed the problem.
As for the room, it is a nice size and beautifully decorated as well with modern touches. Plenty of outlets for charging. There is a desk and chair, a side chair next to the bed, refrigerator and coffee maker as well. The beds are comfortable, but the pillows SUCK! They are shorter than the average pillow and I found them very difficult to sleep on. The walls are thin as we heard outside noise as well as our neighbor's conversations. Lighting at night in the room was also poor. There is no light in the area where the closet/fridge are. There is a full-length mirror there as well, which is nice, but also useless if you can't see anything.
The sink area has no counterspace, but there is room under the sink and along the window. Shower pressure is very low. I did like the toiletries they provided (soap, body lotion, shampoo, conditioner, body wash) as they have a nice lemon/lime scent.
Although we did encounter some problems, I would DEFINITELY RECOMMEND staying here. The location is GREAT and the staff GREAT as well. Maybe next time I can give them 5 stars!
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DanielleK2183, Manager at Best Western Plus St. Christopher Hotel, responded to this review
Thank you for this great review. It is great that you overall enjoyed your stay with us. We do strive for 5 stars, but we also appreciate you telling us on areas we can improve on our services. I really appreciate the time you took to give us this great informative review. We would love for you to stay with us in the future, so we can show you the improvements we have made.
St. Christopher Hotel