Best Western Plus Springfield Airport Inn

The only reason I'm giving this hotel any stars is the staff was great and the hotel was clean. It's the management I have issue with. I researched this hotel and paid extra to stay there because it had a pool and free breakfast. I was traveling with my grandchildren and that was to be part of the experience. But when I got there I was told the pool was closed and no free breakfast, I assume due to covid. But I'm still paying for these amenities?? They did suggest I could go down the street and look for another hotel that might have an open pool? I just traveled 3 hours by car with toddlers, I'm not getting back in the car and running around town checking hotels. They did offer a grab and go breakfast. The most ridiculous excuse for a full breakfast I've ever seen. A small commercially packaged muffin and a banana. A comparable grab and go would have been something with protein, maybe a gourmet muffin and how about some juice? I searched their website when I booked and I saw no mention of the pool being closed due to covid or no breakfast. I don't intend to return to Best Western Plus, they should change the name to Best Western Minus. less

Rooms were very clean. Smelled fresh. Decor was a bit outdated. Only 2 small pillows for a king bed? Could not use freezer because it was totally frosted over and in need of defrosting. Breakfast was a BIG disappointment with only bagels or cereal. They advertise a hi ot breakfast but your only getting a Partial Continental at best. less

It was just an overnight stay as I was traveling. Cost to have my cat stay was a bit steep but I wasn’t going to drive all over looking for something cheaper. Women at front desk was super nice and friendly!! less

This was a good & safe location. The breakfast was just wrapped apples & bagels with cream cheese bc of covid-also cereal with milk & coffee bar.Ice machine &vending machines work. Fitness center & indoor pool closed(covid). There is a guest laundry. basic king Room has coffee maker, frig (no freezer), microwave, iron&board. Plenty of Food & full breakfast 2 blocks down. Front desk ladies very helpful & great bathroom! Very clean!!!! less

We stayed 3 nights at this hotel. Upon arrival the room wasn’t ready although I did the pre check in. There’s no safe. The size of the room & bed are good however the bathroom was odd. The bathroom door is 1 inch away from the toilet when opening/closing. The room carried an odd smell once the ac is higher than 68 degrees. The pool isn’t accessible due to covid. Vending machines for ice & beverages are working. Last, I had to call the hotel after my stay due to pet fees. I had no pets! less