Most Unhelpful and Unsympathetic Attitude
19/07/2019 brambleyone, West Midlands
We are travelling to the States from the UK and were badly mislaid by incorrect information on an American web-site, as a result of which we were forced to change our entire schedule including all our... more
We are travelling to the States from the UK and were badly mislaid by incorrect information on an American web-site, as a result of which we were forced to change our entire schedule including all our hotel reservations etc. This was extremely time-consuming and inconvenient but we found everyone, apart from this particular hotel, to be most helpful and understanding. We had booked many months in advance and did not wish to cancel our reservation, merely to transfer it to a sightly different date and which would have involved the hotel in nothing more complicated than a simple adjustment on their computer. We were even advised by a Best Western customer services advisor that this should not be a problem. However, the hotel flatly refused to do this and we have now forfeited our money as we paid up-front. We ourselves operate accommodation in the UK and would not dream of treating clients who had found themselves in genuine difficulties in this way. Even to charge a £10 admin fee would have been acceptable but this just smacks of greed and indifference. It is also letting down the reputation of the Best Western organisation and deters us from booking with them in the future. less
rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Can you please give your details about your stay i can not find out your reservation.
Rashesh Patel - G.M