Best Western Plus Spring Inn & Suites

Booked and paid for a room with two queen beds. Got told they needed the room for someone else and that we’d be upgraded for free and given some extra points. Got put in a room with 1 king bed and a sofa bed. Uncomfortable. Definitely not an “upgrade”. less

From booking my reservation to checking out the staff, Jamarion R. was very nice and helpful! My family and I traveled with my son's baseball team and every time we were coming or going Jamarion would wish the my son luck or ask the outcome of the games! Jamarion and the rest of the staff made our stay very pleasant! less

The room was fine. However, the wifi wouldn't work on any device I tried. I went downstairs to the front desk, and told the night shift guy at the front desk I couldn't get the internet to work. His response, and I quote verbatim, was, "Ah yea, the internet here is ass." That's seriously the response, I get no internet, so I can't even do the internet. I was told breakfast was from 7-9, which is an extremely short window in my opinion, but whatever. I get there at 8, right in the middle of the serving window, and I don't see any food, signs for it, or anything. I poke my head into an open door that says "Pantry". There's two guys cooking. They don't say anything to me, so after a minute or so I walk in further, at which point they say, "It'll be done in 3 minutes." Ok, no idea what food will be done in 3 minutes, but I wait. After another 5 minutes another family comes about looking confused, pokes their head in, and I hear them get told, "It'll be done in 3 minutes." Another 10 frustrating minutes go by, another family pokes their head in, and gets told "3 more minutes". I don't even know what food they were cooking, so I went back upstairs and tried my best to go back to sleep. Can't believe I got up early to try to get a non-existent mystery breakfast. I'd have been happy with some cereal or a muffin or something. I only stay at places with internet and I hate getting up early, so this was a pretty awful hotel experience for me. I should have just stayed someplace cheaper that has the basic amenities or better support for internet than just telling me it is "ass". less

If traveling for business, this hotel doesn't have Wifi available . It is an open connection with very little chance of getting on. Interrupted my night rest trying to get on to handle business. My trip was delayed having to go to another establishment to check business correspondence. The Front Desk and I believe Manager were unwilling to help me. I was told until someone gets off I would be unable to utilize the Wifi. less

I had three rooms booked for two nights. One room had a urine smell and there was urine stains on sheets. Could not be moved to another room that night. Were given sheets and that was it. The next night they got a different room with noises from upstairs that it was a second night of NO SLEEP.................... Rooms were not cleaned. I called to ask for at least some clean towels. Was told to "bring down our dirty towels and we could get clean ones". So we all packed up our dirty towels and headed to front desk for clean ones. Never ever had to do this. Wow, but a damper on a big family celebration........................... Two of our guests said they "WOULD NEVER STAY AT A BEST WESTERN AGAIN"......... less