The room was fine. However, the wifi wouldn't work on any device I tried. I went downstairs to the front desk, and told the night shift guy at the front desk I couldn't get the internet to work. His response, and I quote verbatim, was, "Ah yea, the internet here is ass." That's seriously the response, I get no internet, so I can't even do the internet.
I was told breakfast was from 7-9, which is an extremely short window in my opinion, but whatever. I get there at 8, right in the middle of the serving window, and I don't see any food, signs for it, or anything. I poke my head into an open door that says "Pantry". There's two guys cooking. They don't say anything to me, so after a minute or so I walk in further, at which point they say, "It'll be done in 3 minutes." Ok, no idea what food will be done in 3 minutes, but I wait. After another 5 minutes another family comes about looking confused, pokes their head in, and I hear them get told, "It'll be done in 3 minutes." Another 10 frustrating minutes go by, another family pokes their head in, and gets told "3 more minutes". I don't even know what food they were cooking, so I went back upstairs and tried my best to go back to sleep. Can't believe I got up early to try to get a non-existent mystery breakfast. I'd have been happy with some cereal or a muffin or something.
I only stay at places with internet and I hate getting up early, so this was a pretty awful hotel experience for me. I should have just stayed someplace cheaper that has the basic amenities or better support for internet than just telling me it is "ass". less
Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry you experienced that as a team we will work together fix those issues !