Best Western Plus Spirit Mountain Duluth

There was no HOT breakfast, even after calling to verify and was told there is. was told at check in there is no breakfast attendant resulting ion no hot breakfast. Breakfast hours sign said 6am weekdays and 7am weekends. Thursday we were told that breakfast is available starting at 6am seven days per week but when we had to check out early and went for a quick breakfast Saturday, it was not open until 7. Hot tub was hot, but did not bubble. less

I had a reservation here for one night, passing through on the way north. I made the reservation a couple months prior, and it was one of the more expensive hotel rooms on my ten night trip. The room I was given was not clean - not like it just wasn't cleaned right, but possibly not ever touched by housekeeping after the last guests stayed there (bed wasn't made, there was garbage around, the night stand was covered in something sticky). I went back up to the front desk and explained this, and she gave me someone else's room that hadn't checked in yet. I went into that room, and while it wasn't as bad, it still didn't look like it had actually been cleaned (probably the people that last stayed in it just weren't as disgusting). So, back up to the front desk. She said "I can make the bed for you." Um, not the issue here. The room wasn't cleaned, or at least didn't seem like it was, and making the bed with dirty sheets is not what I'm looking for. At that point, it seemed I had no choice but to just go look somewhere else. She said "I won't charge the late cancelation fee." Um, you think? She also said that they had "hired a couple of teenage boys, and their idea of clean isn't the same as most" or something along those lines. Okay, I get there's a staffing shortage, but what you don't do is keep reserving out rooms you can't clean. You set a lower maximum occupancy, and only reserve out the rooms that can be cleaned. I tried calling Best Western, but they didn't return my call. I emailed them, and I also didn't hear from them. It seems like Best Western is imploding. I haven't had much good luck with them in a while, and it may only be getting worse. less

Our bathroom/shower/toilet were dirty. Barely any toilet or face tissue. Window facing parking lot could not be closed more than about 2/3rds Window shade torn/dirty. Table/lamp dirty/dusty. Constant noise from the mini-frig. Dirty breakfast room that ran out of food/coffee - we ended up getting our breakfast from McDonalds nearby. When we gave a list of the items that needed attention to the front desk at checkout, they did not care to look at it, less

Checked in and the room was not ready. Bed not made, trash not empty etc. Told the front desk and was told housekeeping had gone but they would take Carr of it in the morning. Room was never cleaned finally called to have clean sheets brought up. Did they expect us to sleep on dirty ones. Hot tub not working. Very disappointing. less

When we arrived at the hotel, we pulled out the sofa bed in our room and found that it was broken. The bed did not pull out properly and then the bar was broke and we were unable to put it back in. We went down to the front desk to let them know and the lady gave us a new room. When we went to the room, everything looked nice… until we noticed someone’s luggage. The lady gave us the wrong room! Then we went back down and she meant to give us the room two doors down. When we got to that room, we found that the room was not cleaned yet. No towels, dirty shower, no soaps, broken ac, and a broken sink drain. I would’ve expected a dirty room if we checked in early, but it was almost 5:00 and the staff was just outside in the hallway chit chatting. The second pull out couch was not very comfortable and it didn’t even have sheets on it. It was a terrible nights sleep because the ac did not work! The next morning was even more awful when we went down to breakfast and half of everything was missing. We went down a little before 8:00 and the waffle machine was broken along with the yogurt machine, and there were no bowls. Breakfast was omelets (which tasted awful) and biscuits and gravy. The biscuits were very hard and stale, which were impossible to eat because they were soo hard. We ended up not eating breakfast there, only to go back to our room and have a staff member try to come in and clean our room because she thought we already left… We explored Duluth for the day and came back in the evening to go swimming. The pool was okay, but the hot tub was cold and wasn’t completely full of water. We actually had to wait to get a towel; as they were completely out and there was another couple who had already been waiting there for about 15 minutes. The next morning when I went to check out I had gotten a lot of attitude from the front desk. I called best western before I booked; as the online price was not what showed up in my email. They informed me that they would price match since it was online; and that they would take care of it before I arrived. They did not, which is why I spoke to the front desk. The lady gave a lot of attitude and was very disrespectful when speaking, but eventually price matched. Overall it was an AWFUL experience, I do not recommend staying here unless it is last resort. They have a lot of things they need to fix around here. less