Great staff, great ambience, great towels, wonderful rooms
01/11/2016 MinnesotaGirl1111, Big Lake, MN
This is my third visit to this hotel. As always the staff was welcoming and fresh cookies greet you at the front counter. When you enter there is a cozy fireplace and fresh coffee served all day. Ther... more
This is my third visit to this hotel. As always the staff was welcoming and fresh cookies greet you at the front counter. When you enter there is a cozy fireplace and fresh coffee served all day. There is even a offering of hot tea with several creamer offerings. Although I didn't have enough time to enjoy the free breakfast I saw a lot of happy patrons enjoying the offerings. For those without time to partake in breakfast there are always free 'To Go' bags that include a tasty snack bar, apple and bottled water - how cool is that. The rooms are spacious, the beds and pillows are very comfortable. I love that this hotel offers four bath towels instead of two or three. This hotel is also generous with hand and facial towels. Did I mention the towels are always bright white, soft and new looking. Another thing this hotel understands is how people appreciate the little things. I love the fact they offer full-length mirrors. It sounds so simple to include something so inexpensive, yet most hotels forget to include this type of convenience. The only upgrade I think this hotel needs is carpeting, but that's a small price to pay for all the little details and the great price. When the carpeting is replaced my four star rating will change to five. Great place!!! less
BWPLUSDuluth, General Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review
Thank you for sharing your your experience at the Best Western PLUS Spirit Mountain Duluth. I am happy to hear that we have exceeded your expectations during each of your visits. We have renovations scheduled for this winter and spring season; they will include all new carpeting through out the hotel. I hope you are able to come back and see us again to see the updates.