Best Western Plus Spirit Mountain Duluth

First of all, this the worst Best Western I have ever stayed in and have been to quite a few. I could have probably ignored some of it if it hadn't been for the nasty staff. I had requested a head of time a room on the opposite side of the freeway so when they handed me my keys, I asked about that. Lindy and Jordan very nastily told me I should be thankful I wasn't on the other side since that is noisy with the train. I asked if I could switch sides, "there are no queen size beds on that side, only kings and no you can't switch." I can't even express to you how totally unfriendly, unprofessional this staff is. I was never greeted with a kind word or smile. There is a professional and kind way you can interact with customers. I would suggest they all take a customer service class. I asked about the so called shuttle van and was told it's parts hadn't come in. Upon check-in, we should have been informed about the shuttle being down. So if you pick this hotel, which you shouldn't, don't assume you will be shuttled. Oh BTW, I tried to be very nice, thanked them for the information and not one your welcome. They look like they just roll out of bed too. Friday night there was a family having pizza in the little spot before the pool, those said pizza boxes were still there Saturday morning. Also no coffee available when I came downstairs about 6:45 so had to wait for 7:00 breakfast. We were here 3 nights and 4 days, only had wifi on the first night. Because the employees were so nasty, I was afraid to even bring up the subject with them. Only water available is lemon, maybe some different fruit every other day? A little more effort people! Breakfast was ok, so wish the eggs were fresh. Hotel really is tired looking inside, there is new carpet but it just looks unloved. Door hook didn't latch. Rooms are VERY noisy, you hear people even walking down the hall, every door closing. We had a candy wrapper on the carpet when we checked in, we left it to see if the cleaning lady would get on Saturday. Nope, still there when we left. I have one good thing to say, the towels were soft. My mattress was awful. Was so looking forward to having a bed to myself too. I advised the assistant manager, Ashley upon our check out about the other employees. She was nice enough but making excuses, she also looked very tired and unprofessional. She should have apologized and said she'd handle the issues. less

I called the hotel directly to book, but my stay was booked for the wrong night. She said she'd fixed the problem, but when we arrived I found she hadn't and we had been charged for a no show, plus they were completely booked. The manager arrived, asked if I was sure I had the right hotel (I had already shown the staff person my confirmation email), and then without looking me in the eye just hopped on her computer. She refunded my fee and called some other hotels, some an hour away. I found one myself, and she offered $15 off our original rate to come back the next night, and didn't apologize till I was walking out the door. She called the next day to see if we wanted to come back, I said no, and only then was she actually apologetic. I'm sure she did everything in her power but the way it was handled was incredibly frustrating, and we won't be staying at another Best Western. less

This hotel was very comfortable, conveniently located and the staff was very helpful and friendly. We stayed for a week, in a suite, that was very comfortable. The staff was very gracious, giving us the privacy we wanted, while attending to our needs. I would definitely stay here again, if we are in the area. less

To whom it may concern, my spirit mountain stay was with myself and 3 children. We all enjoyed our stay, our rooms, with a hot tub, and a king sized bed. The pool area is very clean and well kept. the grounds are immaculate. Knowledgeable and helpful staff. It was an excellent experience. All staff that I encountered were polite and friendly. Carla and children less

Wonderful 3 night stay at this hotel. Rooms are clean and well kept. The two women on 3-11 evening shift were extremely friendly and helpful. They even took our cooler freezer packs and froze them so they were ready to use for our return trip. The fridge in our room had plenty of space for all our drinks and snacks. The hotel was in a great location for an easy drive to Canal Park, Lakewalk and downtown Duluth. The pool and hot tub were very nice. Breakfast was great each morning with waffles, pancakes, eggs, sausage, cereals, fruit and yogurt. Staff kept everything stocked well and area very clean. less