Best Western Plus Spasskaya

Well, i have arrived at 10 pm for one night. Upon arrival time i was very tired and asked about late departure time, where received confirmation from the reception desk that i can check out until 04:00 pm and was very happy as i had night flight. However at 02:00 pm i have been informed that i already charged for late check out. I have explained that no-one did not inform me about additional charge. Anyway, i had to check out and left time walk on the streets. Therefore in case of early check in or late check out you will be charged as additional charge. Breakfast is veeeeery poor. There was no complimentary water. less

We stayed here one night. Rooms are very well appointed lobby bar and restaurant furnishings are tasteful and comfortable.the food for dinner was excellent. Cakes were disappointing and the breakfast was not to our tastes however the teas were excellent. The staff were very helpful. Special thanks to Anastasia on the front desk who made lots of calls on our behalf to airports and consulates to get information on the process to extend our visas as one of our connecting flights out of Russia was cancelled. I would definitely recommend this hotel. less

The rooms are of adequate size, clean with spacious toilets, free toiletries, tea maker. Friendly hotel staff. A well laid breakfast that suites different tastes. A bar cum restaurant at lobby level. Within walking distance one can find number of restaurants, stores, the "Bridge of Lovers". less

This is a lovely, comfortable, and well run hotel. The room was excellent -- comfortable bed with good sheets, plenty of pillows, enormous bathtub for soaking in. Breakfast was pretty typical for Russian hotels -- plenty to pick from. You can also order waffles to be made fresh. I was on third floor facing street, and the traffic was not very loud. It is not really in the main center, but that is just a short walk away. Airport transport a bit erratic (not offered to airport on Monday morning for some obscure reason). There is a health club that you can use, but the hours are very restricted -- and clashed with my work schedule. less

The Best Western is located close to all interesting parts in the old centre of Tyumen. The service is very friendly and supportive and overall the quality is very good. Particularly the break-fast buffet is of exceptional quality and variety and the overall atmosphere is really very nice. The rooms are nicely equipped and the internet works very reliable and extremely fast. However, there are some minus points which considerably minder the quality of the stay. An elevator that is out of service for several days is not acceptable, even more if one needs to walk to the upper floors. The room service is hazardous. Sometimes it works and sometimes not including the mini bar - overall there seems to be no rule. It is not acceptable that if you work in the morning with a sign (no disturbance) the room service ignores you then for the rest of the day. All rooms (after consultation with my colleagues) are noisy - exposed to the main street, there is always traffic and on the back-side you look at the railway station and a kind of storage area where works take place at very strange times. Loud works. There is no protection against mosquitos if you open the window and you might "herit" mosquitos if you enter your room first. All this minders really considerably the sleeping quality. less