Hotel staff is not welcomed
21/10/2018 Miragha-Seyidov, Baku, Azerbaijan
Well, i have arrived at 10 pm for one night. Upon arrival time i was very tired and asked about late departure time, where received confirmation from the reception desk that i can check out until 04:0... more
Well, i have arrived at 10 pm for one night. Upon arrival time i was very tired and asked about late departure time, where received confirmation from the reception desk that i can check out until 04:00 pm and was very happy as i had night flight. However at 02:00 pm i have been informed that i already charged for late check out. I have explained that no-one did not inform me about additional charge. Anyway, i had to check out and left time walk on the streets. Therefore in case of early check in or late check out you will be charged as additional charge. Breakfast is veeeeery poor. There was no complimentary water. less
Виталий С, Генеральный директор at Best Western Plus Spasskaya, responded to this review
Good afternoon, Miragha!
Thank you for your review!
We are very sorry that there was a misunderstanding situation during your accommodation at our hotel. The situation was about “Late departure” service: you specified if the late check-out from our hotel was possible, and front office member confirmed that the late check-out was possible (at our hotel this service is called “Late departure”).
“Late departure” service is paid according to The Hotel Rules; either you can find this information in the price list at the front desk. Check-out time at the hotel is 12 o’clock in the noon; at our hotel you can stay in the room until 2 o’clock in the afternoon without extra payment; check-out after 2 o’clock is called “Late departure” service and paid according to the price list. “Late departure” service was provided to you at 4 o’clock in the afternoon without extra payment.
Complementary bottle of water is put in the room on the day of arrival.
We also want to know more about breakfast: we would appreciate if you will describe what was wrong at breakfast and what in the assortment of dishes did not suit you.
We are looking forward to get in touch with you, our e-mail address is: firstname.lastname@example.org
Thank you very much for your review! Have a nice day!