Still My Choice
24/12/2018 JR J, Abilene, Texas
For the money this is a very nice motel. Have stayed here several times over the last few years and never had an issue. This time, however, we had a couple of very, very minor nits to pick. I don't kn... more
For the money this is a very nice motel. Have stayed here several times over the last few years and never had an issue. This time, however, we had a couple of very, very minor nits to pick. I don't know if it is penny pinching or a one-time thing. The roll-in shower had no seating available (we didn't need it, but it is usually there for those who do). Housekeeping didn't provide replacement soap or needed toilet tissue. I guess I may be picky, but they set the bar pretty high on previous visits.The whole facility is very nicely kept and the staff happy and helpful. Very well located near everything one might need. I recommend you try it. less
Hannah R, Manager at Best Western Plus Southpark Inn & Suites, responded to this review
We appreciate your staying with us and are very glad to be your choice hotel in Tyler. We do have shower seats which are available upon request. We do not leave them in the room as it does take up space in the shower so when not needed, it is easier to have out of the shower. We are very sorry that the tissue was not replaced! That is something that we do ask the housekeeping staff to make sure they do and I will be sure to speak with them as a reminder. If I can be of assistance in the future, please don't hesitate to contact me at 903-534-8800.
Thank you again for taking the time to complete the survey. We are always glad to receive notes on how we can ensure that the guest experience is the best possible. We appreciate your loyalty to our brand.