Room stinks, TV did not work!
02/09/2018 peppysandbadger, Massillon, Ohio
My husband and I were visiting 3 cities in Texas for business. This hotel was by far the worst yet the most expensive. Room smelled like musty mildew from air conditioning. After complaining 3 times t... more
My husband and I were visiting 3 cities in Texas for business. This hotel was by far the worst yet the most expensive. Room smelled like musty mildew from air conditioning. After complaining 3 times to 3 different people, the only outcome I received was "here's a bottle of citrus air freshener to spray in room"! No discounts were even offered off my stay! We were not in the room but maybe a couple hours to sleep and we wouldn't have stayed that long If I didn't have to pay more money on yet another hotel. Finally when we returned to room late at night we go to watch TV & it has no picture just sound!! We were told to unplug and plug back in! Let me mention the other 2 hotels we stayed in did not have the musty mildew smell from the air conditioning...which is why I was told the room smelled because in Texas they have to leave units running all the time. Well the LaQuinta nor the Holiday inn express had that disgusting smell!! I will never return to a best western hotel again. less
Hannah R, General Manager at Best Western Plus Southpark Inn & Suites, responded to this review
We are sorry that your recent stay did not meet our standards and that you were unsatisfied with the room and staff. When we have the availability to make room adjustments we do try to accommodate to make sure the guest experience is a great one. We were sold out during the past week/weekend and were unable to provide another room. I am sorry that there was a musky smell in the room. We do try and keep the AC units running at a temperature to prevent that due to humidity. I am sorry that was not the case for your stay. We strive for excellence with every guest experience and appreciate you taking the time to let us know so that we may make the proper adjustments to our service. We hope you will visit us again so that we may make your next stay better.