Worst hotel experience ever
My wife and I checked into the hotel on a Sunday evening for a 3 night stay. We left Monday morning for the day. We returned Monday evening to find the room totally as we left it, including dirty towe... more
My wife and I checked into the hotel on a Sunday evening for a 3 night stay. We left Monday morning for the day. We returned Monday evening to find the room totally as we left it, including dirty towels, trash in the trash cans, and unmade beds. I spoke to the desk clerk about why the room had not been cleaned. I was told it was because I had not displayed the “please clean room” sign on the door when I left for the day. While never having ever heard of such a practice, I accepted her explanation and made sure I displayed the appropriate sign when I left the room Tuesday morning. Upon returning Wednesday evening we once again found the room in exactly the same condition, except now including Tuesday’s trash also. I requested the room be cleaned, and of course the housekeeping crew had left for the day. I was offered another “smoking” room which I rejected. The hotel manager was not available. I was told I could speak with the manager when he/she returned at 7:00 the next morning. I went to the front desk about 7:30 the next morning to speak with the manager, only to be told that he/she has taken the day off and would be back tomorrow. In the mean time I had contacted the corporate office by phone. They listened to my complaint and offered to refund my money for the one night and to sign me up for the Best Western Rewards program and points toward another stay. I declined the Rewards and points offer. I’m fairly certain I will never stay at any BW hotel again. less
Sophia Gutierrez, Owner at Best Western Plus Southpark Inn & Suites, responded to this review
Thank you for sharing your review. We apologize for the inconvenience faced by you and, we regret that you had an unpleasant experience. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.