No 4-Star Hotel Here! Keep Looking
Tyler,TX is a great place but definitely short on 4-Star Hotels. In fact, this Best Western in the only one! After a two-night stay, my experience here rates at 1.5 -2.0 stars and was a terrible disap... more
Tyler,TX is a great place but definitely short on 4-Star Hotels. In fact, this Best Western in the only one! After a two-night stay, my experience here rates at 1.5 -2.0 stars and was a terrible disappointment. Let me point out the negatives first then to be fair, some of the positives.
First - the bed in my room (219) was the most uncomfortable, spring loaded bed I've ever slept in during all my hotel stays anywhere! It was miserable...... Upon entering the room the first thing I noticed was the leather recliner in the corner. It looks like it was purchased from a garage sale with excessive wear, especially where you'd rest your head. The ceiling had noticeable stains, which simply made the room look low class. While brushing my teeth the sink wouldn't drain. While showering the tub drained so slow that I was standing in ankle deep water. By far the bed was the worst! I could have tolerated the rest had I been able to get a good nights sleep. The positives - the hotel is located near many conveniences. The hotel itself appears clean and the lobby was nice. The carpet going down the hall is wrinkled and worn (not a positive) but looks clean. The staff was nice and internet service was fast and reliable. Bottom line though - if you're looking for a 4-Star hotel, this isn't it. Keep looking! I have pictures of the room but don't see an option to post them ...... less
SophiaGSM, Guest Relations Manager at Best Western Plus Southpark Inn & Suites, responded to this review
We are sad to see you unhappy. We apologize for the incidences that you experienced during your stay with us. We will look into each issue that you have noted, in an attempt to correct and improve these concerns. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.