I have reviewed this property previously and been quite happy with it. However, this past visit was far below my expectations. The staff was very friendly and greeted me as I walked into the lobby. I had booked a room for 3 adults and that was clear on the reservation. They supplied me with 2 rooms cards. Once I am all checked in, they inform me that only one of the elevators is functioning. Get to the room....2 bath towels, 2 hand towels, 2 face cloths. Call the front desk to ask for the third set of towels and I am told I will need to go back to the front desk to retrieve these....in a hotel with only 1 working elevator. Bag breakfasts available on the main floor, just down the hall from the pool....in a hotel with only 1 elevator working...Getting the picture???
I am a huge Best Western customer, however it is becoming more apparent that individual hotels are slipping and the name does not always reflect the quality. less