Lovely and tranquil. Surprisingly good.
28/02/2018 fenwayman, Boston
I stayed two days that the Best Western Plus South Coast Inn during a work trip to UC Santa Barbara. The hotel is lovely, and more than met my expectations. It's a seriously above average representati... more
I stayed two days that the Best Western Plus South Coast Inn during a work trip to UC Santa Barbara. The hotel is lovely, and more than met my expectations. It's a seriously above average representative of the Best Western Plus brand.
The room I was given was large, I am not exaggerating when I say that the bed and pillows were more comfortable than the ones I have at home - I even asked the front desk if they knew the brand of the pillows. And the shower - wonderful. Great water pressure, spacious, and easy temperature controls. The room was clearly designed with the resident in mind. There were ample power outlets, both plugs and USB chargers, on both sides of the bed, and at the desk. The television was large and they provided a channel guide. I got a room that faced the hotel next door and found it quiet - there was not street noise at all.
The breakfast was adequate. Not cooked-to-order, but it was easy for me to find enough to eat that was both healthy and gluten free.
The hotel grounds are simply lovely. The hotel has a heated pool and outdoor courtyard that is beautiful landscaped with succulent plants and very quiet. I rarely use outdoor space at hotels but I did eat my breakfast and do some work out there. The front of the hotel is also beautiful. It definitely helped make the hotel feel like an oasis from the bustle of the city.
If there is one complaint, it's that interactions with the desk staff were sometimes a little off. When I asked about the shuttle that the hotel has and runs as far as the UCSB campus, I got a two minute long dissertation about how each guest was allowed on round trip a day. Clearly, the hotel has had trouble with abuse of the shuttle, I guess, but I had not been an abuser. Similarly, the room safe - it was great to find a safe in my room but it was locked when I arrived - I went to the front desk and asked "when I got to the room the sage was locked - is there a trick to open it?" the clerk answered "Yes". I actually had to ask him what the trick was. This was uncomfortable.
But, I did not need much from the staff, and was able to enjoy the grounds and the quality of the room. I will definitely stay here again the next time I need to visit UCSB. less
South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review
Thank you so much for your great review! We love getting feedback, and really enjoyed reading all of your notes on your stay with us. We are so happy that you loved it here, and we hope to see you again on your next UCSB visit.
Nicole W, AGM