I've been staying at this hotel on a regular basis and i've never met such an upstanding group of people, starting with the General Manger Akber, i;ve seen major changes in this property ever since Ak... more
I've been staying at this hotel on a regular basis and i've never met such an upstanding group of people, starting with the General Manger Akber, i;ve seen major changes in this property ever since Akber has taken over.The team is very very courteous, professional, uplifting, welcoming, friendly, helpful, attentive, motivated, effecient and loving. I really enjoy interacting with Hassan, this employee is a Jack of all trades and a Master of them all, Alma the employee that runs the excellent breakfast is amazingly wonderfully excellent, she's so kind and professional, most of all the food is delicious and her side kick Armida is just as friendly.
This is a great place to stay, i always stay at this property, i love the jacuzzi and swimming pool, it's also close to everything, it's centrally located. This property is constantly improving more and more.
Thank you very very much great team for everything,
Darryl Fortenberry less
BWPSBH15000, General Manager at Best Western Plus South Bay Hotel, responded to this review
Dear Mr. Fortenberry, thank you so much for the review and kind words! I have shared your feedback with the entire team and everyone had a smile on their face reading the review. Here at the Best Western Plus South Bay Hotel we aim to have a 'customer service first' culture. Receiving feedback like yours makes us extremely happy and further motivates us to provide the best possible service to all our amazing guests. It is true that we had a change of management less than a year ago and that we are implementing positive change each and everyday. We know that we are no where near finished with our upgrades but we will continue so that our guests can have a great experience. Once again, thank you so much for the review and continued loyalty to Best Western. We look forward to your next stay sir!