Broken amenities, plugged drains, bad odors!
I’ve stayed at this hotel Monday-Friday for the last 14 months on business. Staff has generally been friendly however the hotel itself is again and not been given the care it needs. Drains in rooms ar... more
I’ve stayed at this hotel Monday-Friday for the last 14 months on business. Staff has generally been friendly however the hotel itself is again and not been given the care it needs. Drains in rooms are backed up and emit a terrible odor. I’ve had to cover them wet rags to get the smell to go away. The ice machine is broke most weeks. The laundry facility has been out of order for a month minimum. The pool area isn’t locked at random people are allowed to come and go as they please(the hotel isn’t located in the greatest of neighborhoods). The spa filtration system is faulty also and leaves the water dirty and omits an odor as well. Lastly, the elevator was out of compliance for 6-7 months minimum is 2018. I was informed they were going to be raising the rates upon this check in and I will not be back. I was already in the process to locate another place to stay during my business in Los Angeles and this was the final straw. I do not recommend anyone staying here because the best western reputation isn’t held up here. The staff is friendly and the bed is comfortable but outside of that a motel would be a better fit for the money. less
BestWesternHotels, Corporate at Best Western Plus South Bay Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts