Close to airport but that's about the only good thing!
15/04/2017 Aarij B, Edmonton, Canada
I don't think I have ever given a hotel poor rating but I felt this one is well deserved. We arrived quite late at night for an early morning flight from LAX. The hotel is not too far from LAX and off... more
I don't think I have ever given a hotel poor rating but I felt this one is well deserved. We arrived quite late at night for an early morning flight from LAX. The hotel is not too far from LAX and offers a free hourly shuttle, which is probably the only great feature of this property! The rooms are extremely outdated and the carpet in the hallway is quite dirty. The rooms reminded us of cheap and old motels which is exactly what this property is. We just felt uncomfortable staying there and would not have stayed more than a night of it wasn't for our flight early next morning. The breakfast was included but you get to choose from 4 options and the quantities were fairly small. When we wanted to book the shuttle for the airport, they didn't have one at that hour due to the fact that their shuttle takes guests to the cruise terminal. We were waiting to order the taxi when the manager decided to give us a lift to the airport since he had to pick other guests! That was really kind of him and was the best experience we had at this hotel. Unfortunately, it didn't do much to change our impression of the property itself and hence the poor rating! less
BWSBH, AGM at BEST WESTERN PLUS South Bay Hotel, responded to this review
Dear Guest Aarij B,
Thank you for submitting a review on your stay at the Best Western Plus South Bay Hotel. We are located a few miles from LAX airport and indeed offer complimentary shuttle. Our guest rooms are undergoing remodeling having the furniture replaced with new and updated ones. Part of amenities we offer is free WIFI, parking with your stay and free express breakfast which is served to you at your table. We are also in the process of having our own breakfast facility and will be serving breakfast buffet soon. Perhaps you can come and stay with us again and by that time our breakfast facility will be in operation.
Noel V. Azurin
Best Western Plus South Bay Hotel