1st time to California
09/01/2017 golden123ale, London, United Kingdom
Recently my family and i visited the small town of Sonora in Calif. We stayed at the best western upon a reference from a friend who had previously stayed there. As we were signing in to the hotel, we... more
Recently my family and i visited the small town of Sonora in Calif. We stayed at the best western upon a reference from a friend who had previously stayed there. As we were signing in to the hotel, we had a disturbing experience with the woman working the desk. She made it seem like she was more worried about her arm and concerned in adjusting herself then actually helping my family and I get to our room. While at the desk, she continued to repeatedly touch herself in what could only be viewed as inappropriate.This became an issue as i have two daughters of a young age. When we left the lobby, my eldest one asked if there was something wrong with her and asked why she kept touching her boobies. At which point my wife and I looked at each other but no words were spoken. We should NOT have to have this talk especially on a family vacation. Other than that tho, the hotel was very nice, clean, had spacious rooms, a balcony, and the other staff that we encountered were very courteous and professional. We were given a discount for a visit to Leland meadows, a wonderful snow park which we intend to come back to next year. Over all it was a outstanding trip for us, and would love to visit again in the future but are a bit hesitant as to whether this incident will reoccur or not. So i make the personal request that the management there please train certain staff members how to present themselves and represent your company. I don't remember the woman's name unfortunately, but she had short hair and a VERY loud demeanor about herself that is very overbearing and almost comes across a bit harsh. We hope to be back next December and have many new adventures.
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Christopher L, General Manager at BEST WESTERN PLUS Sonora Oaks Hotel & Conference Center, responded to this review
First of all, Thank You, for all your compliments about our hotel, including the cleanliness, spacious rooms, and most of our team. Furthermore we appreciate your feedback about one of our team. We will discuss the situation with them, and re-educate. Feel free to call me personally to discuss further.