27/01/2019 daria, Oakland, California
I stayed here for 3 nights with my husband and 12 year old twins, and was expecting it to be nicer since it got such good reviews here. We have stayed at other Best Western Plus properties, and they h... more
I stayed here for 3 nights with my husband and 12 year old twins, and was expecting it to be nicer since it got such good reviews here. We have stayed at other Best Western Plus properties, and they have been nicer.
Just off the highway but quiet, and not a long drive to downtown/Old a Town Sonora. All of the staff was professional and friendly including the front desk, and cleaning staff. The women who ran the breakfast room is especially lovely. It is well insulated, which was good because for some reason the hallway door leading to the internal corridors was propped open all of the time even though it was the middle of winter. The hot tub and pool were open even in winter, and we enjoyed using the hot tub.
The hotel is old and could use updating. The room was not updated or especially nice like rooms at other Best Western Plus hotels where we have stayed. There were some areas of the room that were not spotless (I am admittedly very picky about cleanliness). Although the breakfast is included and there are a lot of choices, it is almost all junk food, processed foods, and/or items full of lots of sugar. It was a little hard to make a decent meal. The coffee was very weak. The wall-mounted heater in our room was so loud that I had to turn it off at night in order to sleep (luckily the place was sufficiently insulated, so this was not a problem even thought it was winter).
This place is not horrible, but I would look to stay elsewhere next time. less
Kate P, General Manager at Best Western Plus Sonora Oaks Hotel & Conference Center, responded to this review
Thank you for taking the time to share your feedback with us. We we apologize for not exceeding all of your expectations during your visit.
We have shared your feedback with our Maintenance Department and they will be looking into possible problems with the heating units in all guest rooms. We appreciate you bringing this to our attention. We are excited to share that our property has begun renovations! Our Front Desk/Lobby area was the first to be completed, and it looks great! Guest rooms are currently being renovated and we are looking forward to seeing the completed rooms. Plus, our elevator is being installed and should be available in the very near future!
We appreciate your feedback and your patience while renovations are being made. We hope that you will return again and allow us the opportunity to provide with better memories of our hotel. Thank you again for sharing.