Best Western Plus Skagit Valley Inn and Convention Center

This BW is buy fare the best stay and best room we have ever had at a BW in the last 30 years. And we have been staying at BW motels for ever. Super clean large comfortably room great bed. And great restaurant next door with take out. Outside could use a little face lift which they are doing at this time and I'm sure it will look great when there done less

The property is very clean, all of staff were very helpful and great! Housekeeping is doing a great job! Breakfast had great options to choose from. Continently located. I will be staying there again on my future trips Food to go at restaurant was good wonderful. less

My family and I lost our power we booked a room with the hotel. I was told when I called I couldn't reserve a room with my credit card because they would need a cc auth. My wife and I travel alot and know that credit cards hold rooms. That next morning there was a fire alarm, the staff were clueless as what was going on but had no sense of urgency to evacuate the building. The front desk lady was telling people that it was some kid who pulled the alarm. She was not prepared for anything. She was allowing people back on the hotel before it was cleared by the fire department. She didn't have any of the guests information in case fire needed it. Having worked in hotels and been through emergencies this was very poor execution. I hope management looks into it because they could have had some serious issues on their hands. She was smoking a cigarette next to guest while awaiting the arrival of the fire department and talking about guests to other employees. Finally they were cleared to go back to our rooms. My wife and I packed up to leave and found multiple clothing items that were not ours in the bed where our kids slept. We reported it to the front.desk and we were told a manager would be calling us but have yet to hear from any manager. I have called left voicemail after voicemail. I will never stay at this hotel again and I have reported it to the corpor a te team as this hotel does not meet the standards that Best Western has! The pictures below are just one of the items.we found there was more that we found back there when we investigated more. We were also told they found moldy food in the room next to one of the beds. Hopefully the manager sees this and calls me. less

Clean room, although decor a little dated, everything worked as it should. Bed was comfortable and AC/ Heat unit was very quiet. There was a full hot breakfast, but I didn't partake as I found their breakfast covid protocol confusing. less

on 8-6-2020 me and my wife stayed at the Best western Skagit valley inn, we was charged $100 incidental fee's, when we checked out the the manager Karen told us we should receive our $100 within 5 to 10 business days. On the 20th my wife called Karen the manager, she left a few messages before she returned her call, Karen told her that she would refund the $100, after waiting 10 days it was not returned, we called Karen the Manager again, she could not be reached, finally my wife talked to Karen a second time, she again said she would refund the $100. Now September 8th and the $100 is still not refunded, my wife called Karen the manager, impossible to reach her for several days no call back, so we called corporate on September 11, corporate gets a response from Karen the manager on September 11 that she would refund the $100, here it is October 1 and guess what still no refund, really sad we have stayed at this location for 15 years, two or three times a year and now as people of color we don't not feel comfortable to stay at this Best western ever again from the shady manager Karen who is refusing to return our incidental fee's, also soon as we checked in our room, 30 mins later a man and a woman keyed in our room, walked in, good thing we were there, Karen the manager says at the front desk oh i made a mistake, yea sure you did, my personal opinion of this new manage is she is shady and a bad representation for the owners and the Best Western.....im sure she has stolen other peoples incidental fee's...STAY AT YOUR OWN RISK....PEOPLE OF COLOR DON"T STAY HERE!...Please hear what i'm not saying! less