Staff was friendly, room was not clean!
15/09/2018 Allie H,
(Originally wrote this review for the wrong hotel but now this is the correct one)
Reserved a room for one night for business, upon check in the line was quite long but the wait wasn’t too terrible. L... more
(Originally wrote this review for the wrong hotel but now this is the correct one)
Reserved a room for one night for business, upon check in the line was quite long but the wait wasn’t too terrible. Lobby has fresh baked cookies and snacks to keep happy. The gentleman at the counter apologized for the wait a few times; it was only him checking people in and there was another staff member there who wouldn’t look up at the growing line in front of her, but kept busy on the computer and darted away once she saw the line was thinning. The man made a couple jokes and heartedly made us laugh as I got checked in quickly and promptly given the information about WiFi and breakfast.
The hallway ceilings on the third were very vaulted and i almost expected the same ceilings in the room, sadly opening the door to reveal normal ceilings but a very spacious room. Nice to have a fridge and microwave. But bad things outweighed the good in this room.
Removal of the thick cream comforter revealed the underside had some nasty stains of different colors and sizes, and the thicker sheet under that also had some stains closer towards the bottom of the bed. There was no mattress protector or any encasement on the bed, only a very old and ratty fleece blanket that was like the ones I used when I was a CNA working with older people who wet the bed. The fleece blanket was smaller than the king bed and positioned in the middle of the bed, creating an uncomfortable line on the sides on the bed.
There was a wall thermostat in my room, when I tried to turn it on there was nothing on the screen so I called to the front desk asking how to operate it or if there was a trick. The person told me that it doesn’t work and that the air is controlled by the unit under the window. That’s all fine with me but it’s pointless to put a thermostat on the wall if it’s not even going to work.
Flies on the window sill were pretty much the last straw for cleanliness. When the maids don’t even wipe the sill, what else don’t they clean? less
Front D, Front Office Manager at Best Western Plus Skagit Valley Inn and Convention Center, responded to this review
Dear Vickie Rhodes,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do not take the issues you experienced lightly, and will use this as a training opportunity for our staff.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 360-428-5678.
Sincerely,
Emily Shelly
Director of Sales
Best Western Plus Skagit Valley Inn and Convention Center