I love this hotel did not love the service
04/04/2019 6jesseg, Sw Grand Mound,
The hotel itself is wonderful. The location could not be better and you are near a mall and a ton of restaurants and amenities . I would give that a five-star rating....the service is a whole other... more
The hotel itself is wonderful. The location could not be better and you are near a mall and a ton of restaurants and amenities . I would give that a five-star rating....the service is a whole other level . We purchased a Groupon which meant our trip was paid in full including taxes. upon arrival we were told that they needed a card for incidentals, no problem. BUT the girl ended up running my card for two nights rate. when I explained to her we had already paid via Groupon she continued to argue with me and told me no, I had booked it through either Expedia or Booking.com. I had to pull up my Groupon and show her my receipt and all. Still no apology, just kept arguing with me and then finally found that there was a problem with my reservation. the next day our room keys would not work! they had checked us out! Our Groupon was for a 2 night stay. I asked if the manager please give me a call. Upon check out there was a manager on duty and I explained what all had happened. she hardly said they were sorry! I would’ve expected a lot better customer service . less