Early check in fee unfairly applied
I specifically inquired about a quiet place to begin a webinar before check in and was assured this wouldn't be a problem. When arriving early in the morning to begin webinar, there was hotel staff r... more
I specifically inquired about a quiet place to begin a webinar before check in and was assured this wouldn't be a problem. When arriving early in the morning to begin webinar, there was hotel staff repeatedly vacuuming the area we were in (lobby). We inquired and were not offered a quieter place to do the webinar, although later a manager said she wished she would have known it was a webinar, she could have offered a quiet place. We were charged $60 for early check in, which was later reduced to $30, not a lot of money, but should not have been charged and it just left me feeling angry that after explaining the situation, the fee was still applied. Had we known we would not have a quiet place to utilize wifi for our webinar, we would have not come to the hotel until that evening. Bad customer service from the mgr on duty. I travel often, when arriving at a hotel early, I have almost always been able to check in early if the room is ready for no charge. less
Genie P, Front Office Manager at Best Western Plus Silverdale Beach Hotel, responded to this review
Good day Stacylee2014,
Thank you for taking the time to share your thoughts about your recent stay at our property. I apologize for any negative experience you may have had. Our early check in fee was stated and agreed upon by your friends that did choose to check in 6 hours early. The agent working at the front desk at the time of arrival was unaware your friends were doing a webinar or else we would have offered a different space to use for this. Again, we do appreciate your feedback and thank you for sharing this with us. Please let us know if there is anything we can do to make your next stay better!