Best Western Plus Silverdale Beach Hotel

Could have gone at least 1 more star, but the AC is completely off line in this hotel...I spoke with them about hotel amenities a few days before our stay in early August, and the broken Air Conditioning was never even mentioned...nor was it even mentioned by front desk at check in! The room was very clean and very comfortable. We had one request from the front desk (extra pillows) that was handled very quickly and safely. The little balcony overlooking the sound was very nice, BUT I wish there was a couple of little chairs and a little table out on the balcony so we could sit and enjoy the view. Our only option was to drag the desk chair out there and sit one at a time...this would have been all the nicer since the room was hot and sitting out on the balcony was cool and comfortable. less

The location was beautiful, hotel itself could have offered more safety features for guests with small children. AC was out, I was told they would take some money off my final bill since I was paying almost $300 to sleep in a sauna for 2 days, but they never did, I still ended up paying full price less

With COVID 19 we expected many amenities to not be available. What we didn’t expect. Was a dirty hotel. From the outside to the lobby to the rooms I was very disappointed in the lack of attention to detail. Our room smelt of pot. It was not clean. Definitely not to Best Westerns We care program. Overall this is not a hotel worth going out of your way for less

Nice hotel and staff. Older rooms but comfortable beds and great location. Only issues was that the air conditioning was not working so it was warm at night. Enjoyed being able to walk out to the beach. less

I specifically inquired about a quiet place to begin a webinar before check in and was assured this wouldn't be a problem. When arriving early in the morning to begin webinar, there was hotel staff repeatedly vacuuming the area we were in (lobby). We inquired and were not offered a quieter place to do the webinar, although later a manager said she wished she would have known it was a webinar, she could have offered a quiet place. We were charged $60 for early check in, which was later reduced to $30, not a lot of money, but should not have been charged and it just left me feeling angry that after explaining the situation, the fee was still applied. Had we known we would not have a quiet place to utilize wifi for our webinar, we would have not come to the hotel until that evening. Bad customer service from the mgr on duty. I travel often, when arriving at a hotel early, I have almost always been able to check in early if the room is ready for no charge. less