Keep Driving and Stay Elsewhere
19/08/2019 btb6666, Hollywood, Florida
This place was the worst place I've ever stayed at. I've always stayed at Best Westerns, but this was no Best Western I'm familiar with. It starts with the front desk. The representative rushed me thr... more
This place was the worst place I've ever stayed at. I've always stayed at Best Westerns, but this was no Best Western I'm familiar with. It starts with the front desk. The representative rushed me through check in. Briefly mentioned that the music in the lobby would continue until late in the evening- some D- lounge singer. Then they advertised a non-smoking room. When we entered the room, it was reeked of smoke from a bonfire outside and we could hear music whether it was from the lobby or from some outside area, I couldn't identify. Here's where it gets interesting. I go down to the front desk to ask for an accommodation and I'm given two options, stay and live with it or check out. I opted to check out and asked for 15 minutes to gather our belongings, which was granted. When I immediately returned to the room to give my wife the good news, the door barely closed when there was a knock at the door. It was a front desk assistant and a security guard to oversee us pack, like we were criminals. Then the phone in the room rang and it was the front desk representative asking me if there was a problem. I asked, "What happen to the 15 minutes?" Apparently, they have nothing but derelicts staying in this place, and they charge like it's a Four Seasons. I don't know what they think they have there, but unless you're on acid, do yourself a favor and stay elsewhere. I did complain to corporate, but no response. less
Genie P, General Manager at Best Western Plus Silverdale Beach Hotel, responded to this review
Thank you for taking the time to review us. Due to heightened reactions and verbal abuse, security was brought in forty minutes later to assist you with exiting the premises. We do apologize for any unpleasantness that you endured.