Becoming a yearly vacation tradtion.
This is my second year with Best Western Plus, Cedar Point - Swansboro, NC. Comng in during a time of Covid I was unsure what to expect. Having stayed there last year and also during a change of Owner... more
This is my second year with Best Western Plus, Cedar Point - Swansboro, NC. Comng in during a time of Covid I was unsure what to expect. Having stayed there last year and also during a change of Ownership I was concerned. I requested room 124 which is the same room I had the year before. Unlike last year the rule on Emotional Support Animals have changed and that is industry wide. Thankfully this location still allows them but at a small fee. Meigs just as last year was very happy in our room and well received. She loves the staff and they love her.
I was concerned after reading some negative reviews this year before booking our reservation but I know this property and I trust it. We were not dissapointed. There are some adjustments to operational procedures due to Covid. We were in for a week and unlike last year they cannot do the floors and beds during your stay. They do change the trash and the towels daily. The hot bar is still there and open but unlike last year and because of Covid restrictions it requires that staff assist you assembling your plate. All good. They do all of this efficiently.
The washing maching and dryer have been fixed and replaced. Unlike last year they were not working. They are also at a very affordable rate. Don't forget to bring some detergent, dryer sheets etc. if you need them.
The room was delightful and as I remembered it from the previous year with only slight deviations also allowing for Covid maintenance in the property of this size.
Speaking of Covid. They are managing it well with cleaning, masks, sanitizer, signage and awareness. I felt very safe on the property. Both from a physical standpoint and also valuables. No concerns whatsoever leaving valuables in your room while you are away here.
The grounds and the Property were in pristine condition from my opinion. I did not find any issues with siding as previously noted in a review. I looked for that. If there was it appears to have been repaired.
Lastly, the vast improvement since last year has to do with the staff. There has been some transition and some familiar faces. Perhaps they were a tad stressed last year because of transfer in ownership. The staff is now AMAZING ! Micheal, Keisha, Michelle all of them are simply amazing and super friendly. They genuinely care about you and it shows.
If I had a negative it would be this. The property is also a contract labor property. If you stay for a week you will possibly understand what I am saying. In contrast to a situation with other Tourists you are also in a situation with hardworking Essential Contract Labor Workers that are there conducting business to the area. They fulfill a vital need and I had no issues with these Men. They are simply staying on the property during the week while they are doing a job. All good. No Worries.
It was an AWESOME Vacation. The area is AMAZING. There is so much to do and this location is central to all of it. I am so happy, grateful and thankful. Thank you soo much. I look forward to seeing you again this time next year if possible.
Warm Regards less
Shannon Wilson, General Manager at Best Western Plus Silver Creek Inn, responded to this review
It was our pleasure to welcome you back and provide you a well expected stay.
Thank you for completing our survey regarding your recent stay at our property.
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will share your kind words to our well deserving team members.
We look forward to serving you and our furry friend a GREAT stay on your next Trip to Swansboro - Emerald Isle Area.
Shannon along with
Team Best Western Plus