Dirty Carpets and Roaches
16/09/2017 sjsezwalkin, Terre Haute, Indiana
Sadly, I trusted the great reviews this hotel had when I booked it for a 4 day trip to Camp Lejeune NC to visit our grandson. Most were positive and I trusted Best Western to be a quality place to sta... more
Sadly, I trusted the great reviews this hotel had when I booked it for a 4 day trip to Camp Lejeune NC to visit our grandson. Most were positive and I trusted Best Western to be a quality place to stay. But as we entered it was obvious it an older hotel. That would have been OK but the conditions we found were totally unacceptable. The carpet by the elevator was very dirty and stained and looking down the hall it was the same all the way down. Getting off the elevator on the 2nd floor, it was even dirtier there. The smell of the room when we opened the door was really bad. I would have left then if we had not prepaid for the stay online. I planned to find a new place to stay the next morning. Unfortunately, I could not find any other motel that would fit our needs as most were already booked. So, we bought a spray air neutralizer and it did help.
There was peanut on the nightstand when we checked in and it was still there when we checked out There was a large container of men's hair products on the floor under the table in the corner.. It was clearly visible from the bed. A bobby pin was on the floor in the bathroom and it too was there when we left. The tub/shower combination was a one piece unit. It squeaked and popped so badly, you thought it may break any minute. The lock on the door would not engage so we put a chair under the doorknob each night. But I believe the worst experience for me was when I reached for a glass of tea off the nightstand and found a small cockroach walking around the rim of the glass. I flushed it immediately but wished I had saved it for the manager. We gave a list of our problems to the desk staff, but he only said, "I'd better give this to the manager." I would have preferred he called them right then.
I would never recommend this hotel. From the pictures it seemed like a nice place to stay. The front door had a sign stating it was independently owned and operated. Maybe so, but it still said Best Western on the outside and
I truly was disappointed in that. less
mygoodtrip, Manager at Best Western Plus Silver Creek Inn, responded to this review
We apologize for your stay experience. We are looking into your concerns and assure you that these will be addressed. The carpet near the elevator landings and the corridor has been shampooed. Thank you so much for choosing us for your stay.