Best Western Plus Silver Creek Inn

After traveling from Ohio I checked into the hotel around 5 am. The desk clerk working checked me and my family in fast and had us on our way. Upon checkout i did have a a billing issue and the manager was able to address and fix it with no problem. Breakfast was great as well as the attendant. Upon leaving we were thanked by name which made me feel as a valued guest rather then just a buck. We will definitely be staying back here in the future. less

This is my second year with Best Western Plus, Cedar Point - Swansboro, NC. Comng in during a time of Covid I was unsure what to expect. Having stayed there last year and also during a change of Ownership I was concerned. I requested room 124 which is the same room I had the year before. Unlike last year the rule on Emotional Support Animals have changed and that is industry wide. Thankfully this location still allows them but at a small fee. Meigs just as last year was very happy in our room and well received. She loves the staff and they love her. I was concerned after reading some negative reviews this year before booking our reservation but I know this property and I trust it. We were not dissapointed. There are some adjustments to operational procedures due to Covid. We were in for a week and unlike last year they cannot do the floors and beds during your stay. They do change the trash and the towels daily. The hot bar is still there and open but unlike last year and because of Covid restrictions it requires that staff assist you assembling your plate. All good. They do all of this efficiently. The washing maching and dryer have been fixed and replaced. Unlike last year they were not working. They are also at a very affordable rate. Don't forget to bring some detergent, dryer sheets etc. if you need them. The room was delightful and as I remembered it from the previous year with only slight deviations also allowing for Covid maintenance in the property of this size. Speaking of Covid. They are managing it well with cleaning, masks, sanitizer, signage and awareness. I felt very safe on the property. Both from a physical standpoint and also valuables. No concerns whatsoever leaving valuables in your room while you are away here. The grounds and the Property were in pristine condition from my opinion. I did not find any issues with siding as previously noted in a review. I looked for that. If there was it appears to have been repaired. Lastly, the vast improvement since last year has to do with the staff. There has been some transition and some familiar faces. Perhaps they were a tad stressed last year because of transfer in ownership. The staff is now AMAZING ! Micheal, Keisha, Michelle all of them are simply amazing and super friendly. They genuinely care about you and it shows. If I had a negative it would be this. The property is also a contract labor property. If you stay for a week you will possibly understand what I am saying. In contrast to a situation with other Tourists you are also in a situation with hardworking Essential Contract Labor Workers that are there conducting business to the area. They fulfill a vital need and I had no issues with these Men. They are simply staying on the property during the week while they are doing a job. All good. No Worries. It was an AWESOME Vacation. The area is AMAZING. There is so much to do and this location is central to all of it. I am so happy, grateful and thankful. Thank you soo much. I look forward to seeing you again this time next year if possible. Warm Regards less

Was here to visit family and LOVED this hotel! The staff was amazing. Had to listen to the other guests acting like babies crying an complaining in hopes to get a room for free as they had no more money. I wanted to say something as the staff was doing the best they could not to be unprofessional. Koodos to the staff! less

Best Western does not stand by their brand. When I called cooperate to complain about treatment recieved by management they referred me to the same manager that I was complaining about to remedy the situation. After booking a room well in advance through Best Westerns website they gave my mother a room without a working bath. Then the only other option she was giving to replace the room was a room without a working A/C. The management and staff treated her like her feelings and concerns were a joke. She returned home in tears. Trust me my mother is not a "Karen". "Karen's" do not cry when they are wronged. When she complains there is a reason. And when cooperate defend people who would treat a senior citizen in such a way, they are not a brand worth giving your money to. less

This hotel was very nice and clean, my room had all the amenities and plus some, customer service was great and very helpful! As well as the housekeepers! They recommended great places to eat and explore. It’s located in a beautiful area! Would definitely stay again! less