Staff very rude and ROACHES
I came to Sarasota for a visit and my girlfriend who lives in Sarasota wanted to stay there as well so we could relax and catch up and she was questioned about her stay there by a manager named Tommy... more
I came to Sarasota for a visit and my girlfriend who lives in Sarasota wanted to stay there as well so we could relax and catch up and she was questioned about her stay there by a manager named Tommy. Apparently they don’t like locals staying at their “motel”. Seems to be shady activities going on there. I contacted the manager over him and she also explained that their policy doesn’t allow local people to stay there unless there is a termite/plumbing issue with their own home. I’m thinking Tommy might be her son/relative based on other reviews I’ve read. There are roaches at this hotel as well which I found out my last morning there... yay. We will never stay here again at this “motel”. Plenty of other NICE places to stay in beautiful Sarasota. Very noisy guests next to me coming in at 2:30am even tho I requested a quiet room and there was availability in other rooms. less
Tommy Muecke, Guest Services / Front Office at Best Western Plus Siesta Key Gateway, responded to this review
We apologize about your experience. Management has responded to this guest already via other communication methods. Based on a review of the stay with us, the issue of pests was not reported while the guest was on property. We have staff on property capable of taking care the rare times a guest reports a pest in their room. The staff would have immediately provided this guest with another room. Housekeeping and Maintenance managers completed a thorough search of the room multiple times and found zero evidence of pests. The room was treated anyway as the management at this property take reports of pests very seriously. This property does have policy that limits Sarasota locals from staying here because in the past a few Sarasota locals have created potential safety issues/actual safety issues for other guests and/or staff. The management at this property want our guests to feel safe and have an enjoyable time while staying at this property.