Yes and no
15/06/2019 sherrybaby911, Fox Lake, Illinois
Hotel itself is very nice and clean, great staff besides the bartender. I had 2 issues. The pool has a bar so they are not allowing coolers or u too bring your own drinks in which really stinks, if I ... more
Hotel itself is very nice and clean, great staff besides the bartender. I had 2 issues. The pool has a bar so they are not allowing coolers or u too bring your own drinks in which really stinks, if I wanted to spend money at a bar I would go to a bar. Also fyi this entire property is non smoking which was not listed on the website when i booked. I know smoking is a dirty habit but its mine and if they would have made there rules more apparent i prob would have chose somewhere else. I'm on vacation i dont need a boss or mother telling me what to do. less
SiestaHotelMgr, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
sherrybaby911 - Unfortunately, your research was not as thorough as it probably should have been. The 100% smoke free policy is not only on our Best Western website, it is also on our independent website. If you booked through a 3rd party, we are not responsible for how that detail and message is promoted. Upon check in, you would have acknowledged this on your registration card - you certainly would have had a choice at that time if you preferred not to stay due to the non-smoking on property. We do, however, provide a smoking area in the southwest part of the property for our guests. Upper midscale hotel pool areas do not ever allow coolers inside the area. There are several reasons for that but is unrelated to the full service tiki bar in the northeast corner in our case. We appreciate your feedback but of course, you may want to look more closely at policies on a hotel property in the future. Probably 80 - 90% of them are non-smoking, including condo properties on the island nearby.