Another review from no nonsense 65+
02/12/2018 Susan O, Northampton, United Kingdom
Dreadful carpets to rooms thin and numerous big pools of stain. Room was tawdry the cloth rail was a foot long. The sheets were damp I had to wrap my self in towel as we arrived late from long flight ... more
Dreadful carpets to rooms thin and numerous big pools of stain. Room was tawdry the cloth rail was a foot long. The sheets were damp I had to wrap my self in towel as we arrived late from long flight or I would have left. Did not un pack left in the morning as soon as. Back packers would use it if price was cheap, it wasn't Best Western hotel in UK are to a standard this didn't have a standard, room smelt damp and musky on opening the door. less
Nicole M, General Manager at Best Western Plus Siesta Key Gateway, responded to this review
Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you found our property to be somewhat dated. I truly regret if you were disappointed in any way and sincerely apologize if we did not meet your expectations. We strive to provide our guests with an exceptional stay, and again I apologize if we did not deliver this for you. Your feedback is incredibly important to us, and I can assure you that your comments will be taken into consideration to improve our property. I thank you for your review and assure you that your comments have been taken into consideration. I sincerely hope you give us another opportunity to stay with us next time you’re in town.