Best Western Plus Siding 29 Lodge

From the moment we checked in, it was a awful stay. The "Lobby" was a guest room. We were never informed the hotel is under major construction. We were woken up at 7:30 am than 8:30 am by the construction THAN we called the front desk and they were extremely rude about us asking them to stop the construction that early on a Sunday. We understand deadlines, but to not know of this and be woken up before 9 am is extremely unacceptable. THAN the housekeeping staff stood outside our room from 9 - 11 am laughing and playing videos and chatting. less

Stayed here 2 night with my family. Easy check in and out friendly staff. The rooms were clean, spacious, 2 double beds, fireplace, fridge, nice beds, the pillows were not great but the bed was awesome. The wifi kept going in and out and the TV but no big deal. The kids loved the pool and the slide was so fun. Great breakfast and in room coffee. less

This hotel consistently provides good service, well appointed and comfortable rooms. 2nd floor currently under renovation with minimal, if any impact on guests. Full buffet breakfast with attention to ensuring items are fresh and appropriate temperatures. A great place to stay within an easy walk to restaurants and shopping. less

Our room #322 was a quiet, clean, modern corner room with a walkout balcony. The best part of our stay was the pool area. Heated to a tropical feeling, strong jets and temp of hot tub 100% and a deep perfectly heated pool. Our four year old loved every minute. The breakfast was delicious and the staff throughout hotel smiling and helpful. Even the renovators whistled while they worked. A must stay. less

Spent a long weekend here as part of a ski weekend in Banff/Lake Louise. This hotel has some positives and negatives so let's get started: Positives: Spacious rooms: We had a room on the third floor with two queen beds. The room had high ceilings, a sitting area with a table and overall plenty of room. Looks like we got one of the remodeled rooms - it was nice and the bed was comfy. Location: Decent location in Banff. You can walk to Banff Avenue (where all the shops and restaurants are) but it can be a pretty cold walk in the winter, so we drove and parked some of the time. There's a gas station right across the street. Negatives: Breakfast: The area was clean and neat, with just enough seating for everyone. It wasn't chaotic or anything, but the food leaves a lot to be desired. The bacon and potatoes were good but the sausages were gross (they have the sausages with the hard casing on them - ick!) The coffee has to be the nastiest, most disgusting coffee I've ever tasted in my life - and I'm NOT a picky coffee drinker. This wasn't a one-off thing - we were there for several nights and the nasty coffee was present every day. The coffee was so bad that I had to take off a star on the review - yes, it's THAT bad. Under construction: The entire 2nd floor is under construction. I didn't notice any noise but while they're remodeling, perhaps they could add better insulation between the walls of the rooms and maybe make the garage bigger to accommodate trucks? Parking: This is Canada. In the mountains. People drive large SUVs and trucks. Yet, this hotel seems to only cater to those driving small cars. The parking garage has a 5'9" clearance, which really isn't much. So if you're driving a truck, you have to find parking on the street, which isn't always easy and terribly inconvenient. NOISE: Heaven help the person who is unlucky enough to have noisy neighbors who like to cause a ruckus at all hours of the night! We experienced this for 2 nights of our stay and had to call the front desk due to neighbor noise. There is no insulation between rooms!!! You can hear EVERYTHING. No laundry facilities. Overall, it's not a BAD hotel, it's just nothing notable and it's pretty expensive for what it is. less