Love the hotel, not the inconsiderate guests.
We rate the hotel as excellent overall for a price under $150. It’s one of our favorite places to stay in Banff. It offers large, clean and modern rooms with reasonably comfortable beds (the blankets are just a little thin) and nice large balconies with table & chairs. It has great customer service (the lady who works in the morning/afternoon is very nice & helpful). There’s a decent breakfast even during Covid (the lady who runs that is also great). It’s in a good location - no view, but only a 10-15 minute walk to most restaurants and shops.
My biggest complaint during our recent stay over spring break was the OTHER GUESTS. We were on a floor full of families of little kids who were wide awake before 7 am... we could hear them going in and out of their doors (slams each time), talking loudly in hallways, etc. Of course we understand kids don’t know any better, so shame on the parents for not telling their kids to be respectful that not everyone wants to be woken up at 7 am on VACATION.
The water in the pool and hot tub didn’t feel super clean, but it was used all day (cohorts in their own individual time slots). The housekeepers do a great job, but we think they should wear masks while cleaning rooms that will soon be occupied. Regardless, we always look forward to our return to Banff and this Best Western Plus! less