Best Western Plus Siding 29 Lodge

I stayed at the Best western Siding 29 Lodge with my mother, we just went up for one night from Calgary so we could catch the Banff Christmas Market. We had a room with two queen beds, the room was clean, spacious and had a fridge, microwave and Keurig in it. the only issue we had was with the temperature, the thermostat really seemed to do nothing no matter what you did with it and when we had it set as cool as can be hot air was coming out of the vent. The breakfast was amazing! There was fruit, oatmeal, eggs, cereal, pancakes, toast, pastries, yogurt, BACON, sausages, coffee and juice. Pretty much anything you wanted for breakfast they had! We did use the hot tub and oh boy was that an experience, the jets were so powerful they would shoot the water over your head and water was spilling out of the tub. The room with the pool and hot tub was enclosed and there was so much chlorine it stings the eyes pretty much as soon as you get in. All in all the staff was great! The room was pretty good and the breakfast was amazing! I will for sure return to this Best Western. less

We had a comfortable room and were very pleased with the underground garage especially as it snowed while we were there. The girl on the front desk was not particularly interested in assisting us at all hence only 4 stars. We had booked two nights and then found extending to three nights difficult so we had booked the same room for one more night. The girl was not interested in this and even when told by the manageress to provide the same room for three nights did not do so and on the third day we came back to find the room not cleaned or tidied because she had not bothered to follow the instructions of the manageress. The breakfast provided was extremely good and the lady in charge was most helpful in keeping everything fresh and topped and topped up. The hot oatmeal was extremely welcoming when the weather was so cold. There is a very good range of foods but the size of the breakfast room is rather small so would be a problem if the hotel was very busy. less

decided to take my 12 and 13 yr old kids skiing on a real mountain. Instead of a birthday party of trampolines cheap pizza and dollar store gift bags ,i thought a road trip adventure to banff would be a more memorable birthday ! I chose the best western because it had a breakfast buffet included and kids stay free.Having a good cup of coffee and a hearty breakfast of bacon scrambled eggs and toast is the only way to start a ski day and not having to find a restaurant saved time and MONEY as it can be expensive and busy during ski season at a resort. I figure that the breakfast deal saved me at least $50 on my food bill per day .the hotel had a good pool with a small hot tub and the room was clean ,newly renovated and had a fantastic commoin area patio right out our door.We slept well and the pillows and beds were very comfortable and the room was very quiet.Our location was good because its not right on the busy downtown area yet a 2 block walk took us to iga grocery store for snack and ski day supplies,. We skied at sunshine village and even though not all the runs were open yet we had great snow ,fantastic views ,and it was sunny and minus 2 deg .up at sunshine ski resort we went for lunch ,and you have to get the butter chicken bowl or the tandoori bowl with naan bread from Omar up on the second floor,.Way better than the nearly $20 burger and fries ,we skied til the hill closed and went back to hotel and swam for a while .I drove my kids up to the banff hot springs pool and upon viewing the OVERCROWDED heavily chlorinated pool from the upper viewing deck , my kids and i decided we preferred our hotel pool . the staff were friendly and helpful and check in and check out were seamless and quick. and my daughter ,who turned 12, said it was her BEST BIRTHDAY EVER! less

The hotel is clean and well maintained. It looked like the week we were there the hotel was undergoing major room upgrades (new furniture, balcony screens, etc.). The staff go out of there way to help you. This was our 2nd time in 6 years staying at this hotel and we would stay here again easily. We like that the parking is underground. And it's a 2 minute walk to the main street of Banff for quick access to shopping and restaurants. We also loved that our room had a view of the mountains from it. Also the free breakfast every morning was an added bonus. It offers SO MANY options that any kind of diet can easily be satisfied (i.e., waffles, bacon, sausage, scrambled eggs, 2 brands of yogurts, breads for toasting, fresh fruits - bananas & apples and I can't remember what else, cold cereals, oatmeals, and I am sure I'm forgetting something), along with coffee, tea, and juices. less

My wife & I stayed here last trip to Canada 6 years ago and frequently stay at Best Westerns but, with all due respect if we stay in Banff next trip we will try one of the myriad of other choices in Banff. We were upgraded to a king room on the ground floor, we should have kept to original choice on top floor. Didnt realize it had a spa, which we dont use and couldnt if we wanted as a yellow error light kept flashing and we noticed some minor damage around the rim of it. Staff bought us a kettle promptly as requested, as we dont drink coffee ( it amazed me in Canada that most hotels/motels we stayed in, when we asked for a kettle as we dont drink coffee said use the coffee maker but only for boiling water without realizing it is coffee flavoured). Biggest problem, as it affected sleep quality was the flashing light out front,, which seemed to work intermittently all night. We did have some minor problems with the front desk staff both days we were there, fortunuately Bianca sorted the major problem out the morning we left. Dont get me wrong,free continental breakfast, albeit it in small cramped room, undercover parking, room reasonable size, tidy and clean but there are so many options in Banff we will try elsewhere next time. less