Needs much improvement
07/02/2018 Christine B, Kansas City, MO, United States
This hotel should not Bea Best Western PLUS much less a Best Western . Upon checking into our room we discovered mold in the refrigerator , the control knob broken and could not get it to turn on so ... more
This hotel should not Bea Best Western PLUS much less a Best Western . Upon checking into our room we discovered mold in the refrigerator , the control knob broken and could not get it to turn on so we moved to another room however we waned a king and got 2 double beds so they moved us again to a room with a king bed. The refrigerator had old food in it but it worked, there was still trash in the baskets, the shower head was falling off the wall, mold in shower, bathroom wall crumbling, paint spray on bathroom door, mold on tile floor, old linens. This was worse than a motel 6. The pool has been closed for months because of needed repairs and this is an indoor pool. They have no idea if they can fix it. less
Michael H, Manager at Best Western Plus Shamrock Inn & Suites, responded to this review
I would like to apologize for any inconvenience. The fridge was checked and seemed to be working fine. The pool was closed and drained so it could be repainted. Its easier to do in the winter rather than spring and summer. I addressed the food and trash that was left in the room with housekeeping. That is unacceptable. I do hope that if you do come back through Shamrock you give us another chance.