Nice rooms but did not deliver as promised
We travel here once a year at least. For the last two years, we have had problems with a nearby property that refuses to heat their indoor pool. I called this property 3 days in advance and they ass... more
We travel here once a year at least. For the last two years, we have had problems with a nearby property that refuses to heat their indoor pool. I called this property 3 days in advance and they assured me the pool was in working order. With two young kids, the pool is a needed amenity. We arrive to find a nice room and a pool too cold for anyone unless you are looking for a polar plunge. The person working the front desk that evening was less than helpful. His solution was, "the hot tub works." The next day upon our return from a family get together, the pool had a sign on it saying it was closed. The wi-fi was so spotty that I finally used my hotspot. Also, the DirecTV was in and out of reception. That being said, the breakfast was good and the lady working there was very friendly. We had two rooms with a connecting door and they were fine. I was not asked anything about my stay when checking out. less
Subhir H P, Owner at Best Western Plus Shamrock Inn & Suites, responded to this review
Good Morning Guest!
We would like to apologize for not meeting your expectations during your recent visit. We do not like to hear that everything has not been great, therefore I have alerted the needed attention to the issues that you had during your stay. We do apologize once again and hope to see you again in the future.
Best Western Plus Shamrock Inn & Suites