Pass it up
19/06/2018 Robert V, Hot Springs, Arkansas
Check in went fine, after that it was all down hill. Our room was warm, turned air down, went to eat dinner. Back in the room, very warm. The hallway was actually cold so i propped open th... more
Check in went fine, after that it was all down hill. Our room was warm, turned air down, went to eat dinner. Back in the room, very warm. The hallway was actually cold so i propped open the door. Called front desk, clerk came up put his hand over air, said it was blowing cool air. Thermistat was set at 65 for quite awhile, his remark was "it's no 65 but, it's no 80.. not nice not friendly, no other rooms. Went outside, looked like the walkways hadn't been pressure washed for years. Attacked by flies, trash cans over flowing. The next morning, desk clerk won't look up or acknowledge you..too busy watching videos. Entering the breakfast area we were offered a fly swatter! Need i say more. less
Michael H, Manager at Best Western Plus Shamrock Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 806-256-1001.
Best Western Plus Shamrock Inn & Suites