No parking was a big turnoff!
18/08/2019 mlee570, Wichita, Kansas
Check in went well. Nice woman working at the front desk. Room was average. BUT when we got back to the hotel around 11:30 there was zero parking. They are in the middle of downtown so we expected som... more
Check in went well. Nice woman working at the front desk. Room was average. BUT when we got back to the hotel around 11:30 there was zero parking. They are in the middle of downtown so we expected some overcrowding. You have to drive around the back in a residential neighborhood to the parking lot. They gave us a parking pass for that specific parking lot so you would think they would only give so many out? But nope, zero parking! I run in to the office to ask where else we can park. The woman treats me like an idiot and goes "The back parking lot" with a "duh" attitude. I tell her it's full. She acts as if she doesn't believe me. Then she says if it's full we will just have to park on the street on one of the side streets around the hotel. Thing is there are homes all along the streets and all of their residents use the street to park. So we had to park on the street 3 streets over in front of a store. If I am paying over $100 for a room, I expect a place to park that isn't a dark, empty street several blocks from the hotel. Not acceptable! less
Luther S, Manager at Best Western Plus Seville Plaza Hotel, responded to this review
Thank you for choosing to stay at the Best Western Plus Seville Plaza on your recent trip to Kansas City!
Parking is definitely at a premium in this area and we do our best to monitor the situation nightly, however we cannot always predict how many cars will be brought with each guest. The last few weeks we have had parents dropping students off for school having multiple cars per guest room.
More concerning is how you were made to feel and I truly apologize for that. Rest assured that your comment are being taken seriously and will be addressed appropriately.
Please let me know if you have any questions or will be back in the area anytime soon.