Satisfactory, but nothing to rave about on a busy weekend.
31/01/2017 sherwoodparkian, Sherwood Park, Alberta
My daughter stayed here with her Cheer team on a Friday and Saturday night when the hotel was full. Arrived by bus and with so many people arriving at once it took forever to check in. We were on 4t... more
My daughter stayed here with her Cheer team on a Friday and Saturday night when the hotel was full. Arrived by bus and with so many people arriving at once it took forever to check in. We were on 4th floor which is the top level so no overhead noise which was nice. Pool has a capacity of approximately 16 which is ridiculously small for a hotel of this size, or any size. There is a pool slide but kids don't wait for clearance below so it's an accident waiting to happen. Staff are very nice and do their best. Breakfast is satisfactory and they did a great job considering how many people they had to feed. Maid service was minimal. It appeared that they only dumped the garbage and replaced the towels. Beds were not made up and no one entered room far enough to see the note and tip that I had left. Fitness room is small as well with only two treadmills so this means a wait to use it. Unfortunately there is no restaurant in the building which would be nice when you come by bus and have no car to get around. I had seen an AMA rate earlier which disappeared about our teams group rate became active and it was ten dollars more than if I had booked CAA rate. Overall, it was an okay stay but can't say I would chose it again due to the fact that the pool is too small to be practical and it seemed to be in a newer area that was a bit out of the way with not much around if you are without wheels. less
Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. It was a pleasure to be the preferred hotel for Perfect Storm while in Lethbridge. I am sorry to hear that your check in took longer than normal but with an entire bus arriving at once, delays are inevitable. Our pool is built for averages as it is an amenity as is our meeting rooms and breakfast room. As there is no lifeguard on duty, parents are responsible for the behavior of their children and our staff keep close tabs via video monitors and regular walk throughs.
Our full, hot breakfast does include local Lakeview Bakery breads, bagels and muffins along with gluten friendly options, fresh hot pancakes while you wait and a host of other items to get your day off to a great start. Our fitness centre, which is open 24 hours, includes local Flaman equipment with 2 treadmills, an eliptical and a stationary bike, a universal weight machine along with free weights and is very popular with our guests. I have also discussed your concerns related to housekeeping to ensure our award winning standards; 3rd consecutive AHLA Housekeeping Award, BW Director Award, BW Chairman Award, are being kept up.
Coulee Brew Co, located directly behind our hotel is our newest hot spot for dining. Imperial Wall, Casino Lethbridge and Chef's Hat are all within walking distance from our hotel. Taco del Mar, Subway, Tim Hortons and A&W are also a stone's throw making sure there is something for everyone in this very busy hub that is East Lethbridge.
We do look forward to having you back again as our guest in the very near future. As we are committed to our community, I am hoping to continue with our Perfect Storm partnership in the many years to come.