04/09/2019 BW W,
Consistency. We choose to stay with Best Western based on a couple of fantastic experiences at the Revelstoke BW. That being said, this was not up to those standards. Pretty average stay. Now we reali... more
Consistency. We choose to stay with Best Western based on a couple of fantastic experiences at the Revelstoke BW. That being said, this was not up to those standards. Pretty average stay. Now we realize the hotel doesn't control area smells, but the pungent rendering plant across the highway (Maple Leaf Foods) left a rather sour memory. A police arrest in the parking lot if someone trying to break into cars was also a concern, but I suppose that's again, an area issue, being located off the highway and industrial area/casino.
The room was ok, the cleaning staff did miss cleaning our room after our second night due to "holiday staffing levels" as explained by the front desk staff. We only took part in the continental breakfast on our second morning, but opting to pay for a better meal the other 2. It sounds like we were unhappy but truthfully, it was just average stay, as it seems like most hotels have become like this. Next trip to Lethbridge we will opt to try somewhere else more likely on the Scenic Drive/downtown area. less
Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am sorry that your stay with our hotel was an average experience and not as enjoyable as so many of our other guest stays have been. Our hotel is centrally located with easy access to anywhere in the City in a matter of minutes. The 'arrest' you alluded to was actually an acute staff member who was able to contact City Police about a potential drunk driver which the staff member was commended for and not an area issue. I have also forwarded your comments to my management team to address including staffing levels over the holiday to address any deficiencies on our end.
Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, gluten friendly options (including a separate, staff controlled toaster in back of house), fresh, hot pancakes while you wait, 5 different types of fresh fruit, 2 types of eggs, sausage and bacon, 9 types of tea, 3 types of coffee, 3 different juices, 4 types of cereals, oatmeal along with a variety of other selections that are rotated in and out daily.
We do hope you come back and visit us again during your next stay to hopefully exceed your expectations the next go around.