Drunk and Disorderly Guests
28/04/2018 sherry p, Leduc, Canada
This property has no control of its orderliness - the oil field construction worker guests are out of control and I got no sleep, breakfast was a free for all bombarded by rude unapologetic rig worker... more
This property has no control of its orderliness - the oil field construction worker guests are out of control and I got no sleep, breakfast was a free for all bombarded by rude unapologetic rig workers who had a drunker tail gate party on and around my 90,000 vehicle because I was parked right at the back door to the building. The stay was horrific. less
Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am sorry to have read that you felt there were issues with other valued guests during your stay. It appears that, based on your review, you have an issue with 'rig workers' and your very expensive SUV. I can assure you that, unlike your feedback, we had spoken to our guests and reminded them of the policies relating to open liquor in public spaces including our parking lot. It is not the first time our guests have enjoyed the fresh air and sunshine and after such a horrible winter, including snow in Apr, our guests got together after a long day of working hard to sit and finally enjoy the weather.
We at the BW Plus Service Inn & Suites are inclusive and don't attach labels to any market segment of our guests. We appreciate the fact that our long term guests enjoy the amenities we have to offer and can unwind comfortably, enjoy our breakfast and treat our property, our staff and our other guests with the respect they deserve.
We would welcome you back should you wish to return and, like our many other satisfied guests, take advantage of all our hotel has to offer but you have already made it clear during our correspondence that you will take advantage of the BW Okotoks. I trust you will be able to enjoy their hospitality.