Best Western Plus Service Inn & Suites

209 41st Street South, Lethbridge, Alberta, T1J 1Z3, Canada
based on 840 reviews Trip Advisor Logo
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Best Western Plus Service Inn & Suites

Lethbridge hotels allow guests easy access to some of the most splendid destinations in Alberta, and helpful staff members are happy to serve as ambassadors. At the Best Western Plus Service Inn & Suites, guests are treated to the finest in accommoda show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus Service Inn & Suites

Traveller Overview:
4.5 Rating: 840 reviews
Excellent 70%
Very Good 21%
Average 3%
Poor 2%
Terrible 1%
Rating

Bestbang4urbuck, wrote review 24/06/2020

Best experience

Bruce and his amazing staff went above and beyond for my daughter and I. Bruce made checking in and out a breeze. All staff were very diligent in sanitizing everything. The room was very clean and qui... more

Rating

suzannehilts, wrote review 27/05/2020

Travelling during a pandemic

This hotel did an excellent job serving my needs and provided a safe environment during the covid pandemic. From the minute you walk in the door to being in your room all rules or regulations were in... more

Owner Response
Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites and I am pleased to have read that you felt we provided a 'safe environment' during your stay. Our updated policies and procedures ensure that both our guests and our staff are safe while still providing our award winning cleaning regiment. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job that they continue to do albeit in these interesting times of late. We do look forward to having you back again as our guest in the very near future. #staycationYQL
Rating

frizbe2, wrote review 05/05/2020

Mini Staycation!

As usual the Best Western Lethbridge doesnt dissappoint! We have stayed here several times and decided that since travel isn't possible right now and we are "supporting local" a staycation was in ord... more

Owner Response
Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our return guests are our measuring stick to our consistent approach to cleanliness and service. Staycations are going to be a 'thing' and we are already looking forward to showing Lethbridge and area that we can be your home away from home. As a 6 time consecutive AHLA Housekeeping Award winner, we pride ourselves on cleanliness and service. Our new 'We Care Clean' program allows us to also address concerns that guests may have with the current crisis and give them piece of mind knowing we are taking additional steps to our award winning processes. We look forward to having you back again as our guest in the very near future and thank you again for coming back again and again.
Rating

4645el, wrote review 16/04/2020

Couldn’t have asked for more

Returned from trip and had to self isolate from family so spent several days here. Everything was amazing and staff so helpful, especially happy with the NO TOUCH table food delivery we received. T... more

Owner Response
Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the Best Western Plus Service Inn & Suites. I am pleased to have read that we were able to make your self isolation extended stay more like home. We have taken numerous steps to ensure our staff and guests are safe and there is not an item or surface in the hotel that is not sanitized on a scheduled timetable or after each touch. We are working hard and staying updated to the latest operational mandates in relation to every aspect of this pandemic and will continue to do our best to keep everyone safe so they can get home to their families. A thank you also goes out to our guests who are taking our procedures seriously, to all of our delivery people who are working hard and practicing safe social distancing and hygiene and everyone else who is putting in the time day in and day out to help wherever and whenever they can. Stay safe.....
Rating

B1077HFsandyl, wrote review 10/04/2020

Not Very Clean

We stayed the Best Westin in Lethbridge returning home from a visit to see a sick family member in Saskatchewan and we were too tired to travel the rest of way. The check in was good and friendly st... more

Owner Response
Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am sorry to have read about your experience during your last stay. As a 6 time AHLA Housekeeping Award winning property to go along with our BW Chairman Awards for quality since we opened, we take every aspect of our operation very seriously. I am pleased to have read that Kacie was able to find a room that addressed your concerns. During this current worldwide pandemic, our hotel is strictly following guidelines as laid out by our brand, Alberta Health Services along with Provincial and City mandates. We have been and will continue to be at the forefront for both the safety of our guests and our staff and will continue to make ourselves available to anyone who needs assistance during these trying times. I do hope you will stay with us again in future and wish you safe travels. Stay safe.