As a Best Western platinum member I managed to get enough points for free reward night.
I now wish I had used my points at another BW hotel as there are plenty more that are far better than this one.
Stayed in room 210, the room smelt of damp and had clear signs of this from the peeling paint on a wall panel between the curtains, not a great start.
Room was clean and the decor fine, the bathroom was fairly new with a great looking shower, but when we tried to use it in the morning we could not get any hot water, only luke warm.
The breakfast was a joke, everything kept running out, not just food but cups, plates, bowls, cutlery. The tee and coffee machine broke down and as it was the only one you had no other option. There was just not enough staff to keep up with the demand. It was worse than my old school canteen from the 70's.
I will not stay here again when visiting Hammersmith/Lomdon. If you need to visit Hammersmith then look at the Novotel, Holiday Inn Express, Brook Green Hotel, Star Hotel and Saba Hotel to name a few. less