High price, very poor quality
10/07/2017 V5696XCjamesb, Winchester, United Kingdom
Despite paying a huge price because it was the only hotel left with rooms available during the weekend of the U2 concert the stay was not good at all. Several issues • Very loose tap in bathroom (loos... more
Despite paying a huge price because it was the only hotel left with rooms available during the weekend of the U2 concert the stay was not good at all. Several issues • Very loose tap in bathroom (loose at point of contact with sink unit) • Under floor heating set to 40 degrees (max) when we arrived. • Air conditioning was on but failed to supply ANY cold air throughout our stay even though we set it to minimum. • Bad stains on carpets • Bedside lamp had no lamp shade, broken switches and also was very loose, hanging off the bed unit. • Biggest problem: 9am Sunday morning, no hot water in room. 9:30am not water at all. Not fixed by the time we had to leave! I would not recommend this hotel at all. less
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review
On behalf of the entire team, please accept our sincere apologies for not being able to exceed your expectations. I am sorry that you encountered too many issues and just wondered whether you had mentioned to any member of the front desk team.
I am aware that the boiler failed Sunday morning which was totally out of our control but all the same I am sorry for the inconvenience that it caused you. Please contact me at firstname.lastname@example.org and I will deal with the issues personally.