Decent Hotel for a Short stay
29/08/2015 Jayanta68, Calcutta, West Bengal, India
It is conveniently located near Hammersmith Tube station. I stayed there for 20 nights for a Business trip. The rooms are small but clean. The service is good and the staffs are cordial. 2 things disa... more
It is conveniently located near Hammersmith Tube station. I stayed there for 20 nights for a Business trip. The rooms are small but clean. The service is good and the staffs are cordial. 2 things disappointed me. (a) Free Wifi - Not sure whether you can call that High speed. It is very slow and irritating. (b) The breakfast - No variety at all. Everyday same menu. Hence good for couple of days stay. less
seraphinegm, General Manager at BEST WESTERN PLUS Seraphine Hammersmith Hotel, responded to this review
Thank you for taking time to share your experience.
I do apologize for not meeting your expectations with WiFi and Breakfast in the hotel and really appreciate that you brought it to our notice.
We will try and take the best measure to improve both above mentioned concerns immediately.
I noticed you have rated us high on cleanliness and good on service standards. I personally and on behalf of my entire team would like to thank you for staying with us.
We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.
Thank you again for taking the time to complete the survey.
BEST WESTERN Plus Seraphine Hammersmith Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC