Travelling for business...avoid!
19/03/2018 E-M-S_Reviews1, Glasgow, United Kingdom
Rooms dirty, carpets badly stained. Noise levels appalling making it impossible to sleep. Breakfast continental only and poor. Card deposit taken despite room being paid for in full in advance. Staff ... more
Rooms dirty, carpets badly stained. Noise levels appalling making it impossible to sleep. Breakfast continental only and poor. Card deposit taken despite room being paid for in full in advance. Staff had a bad attitude and were unprofessional in their approach. Security non existent, reception were not monitoring those entering the building, floors had no security locks. If travelling for business, I would avoid, there are other much better hotels nearby which are actually fit for purpose. less
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review
Thank you for your feedback and I am extremely disappointed with the points that you raised.
All the rooms are double glazed and if you do have a room facing the street then it can be noisy at times but very rarely at night. Breakfast is actually complimentary with the addition of boiled eggs. There are security cameras all over the hotel and is being monitored 24 hours from reception.. This is why the lift stops at the first floor by reception after 10pm. I don't know of a single hotel that has security locks in corridors.
In any case I am sorry if you felt that the hotel was not fit for purpose but hopefully the above points will just clarify the truth.