What was I thinking (read the bad reviews)
03/02/2019 Skeeterlynn, Neenah, Wisconsin
I should have read these bad reviews, instead of just looking at the good ones. So we are traveling (driving) from Wisconsin. Stayed the week in San Antonio and now slowly making our way home.. The im... more
I should have read these bad reviews, instead of just looking at the good ones. So we are traveling (driving) from Wisconsin. Stayed the week in San Antonio and now slowly making our way home.. The impression when walking in the door was nice. Smells clean. Upon getting in our room, the smell is overwhelming. (pinesole) Like did someone die in this room and they are covering it up? Could be worse I know. The room is outdated but clean. We are on the 2nd floor. You can hear everything. Someone is washing laundry, a man is snoring (omgosh, it's like loud.) people are now talking in the hall.. Maybe (hopefully) while finishing that laundry. It's going to be hard to fall asleep.. Doors are closing (like did we miss the invite to the party? Hope it's on the first floor. You can hear traffic, as if you have the window opened. Car doors slamming. Ugh
I hate to leave this review.. I just know someone, might take my words to heed. I actually thought all the PLUS'S were updated and nice. This one well it reminds me of the old Best Westerns. For the price.. Personally, there are two many choices of hotels in about the same ballpark. Bummed that we are not at the Homewood Suites next door.
Honestly, We travel a lot, I don't think I choose to stay at another one. Bummed, as I type this.
Sorry Best Western, you failed us tonight.
Will update the breakfast experience.. less
GM_Front_Desk, General Manager at Best Western Plus Seawall Inn & Suites By The Beach, responded to this review
Thank you for notifying us of your concerns. We value your stay and your insight and firmly believe that there is a reason that so many guests have enjoyed their experiences here with us. It appears that exterior noise was your main concern and we hope that it did not take too much away from a peaceful rest. We do, however, always encourage our guests to reach out to us here at the front desk and let us know so that we can work to find you the ideal accommodations for your needs. It is our hope as well that the remainder of your visit with us was of the quality you deserved. We look forward to the opportunity to serve you again so that we may demonstrate our true quality.