BEAUTIFUL hotel, HORRENDOUS staff.
16/04/2017 jessikapimpson, Federal Way, Washington
I am a Best Western employee myself and decided to go into the hotel for a leisure stay as i needed a getaway from home, I stayed at this location two seperate times within the last 2 weeks and the fi... more
I am a Best Western employee myself and decided to go into the hotel for a leisure stay as i needed a getaway from home, I stayed at this location two seperate times within the last 2 weeks and the first stay was magnificent other than the fact that security was chasing me up and down the hotel acting as if i was a criminal or up to something when i just wanted to rest at the hotel that i PAID for, the check in process was easy, fast and very welcoming by the girl there at about 12am on April,10th. (sorry i forgot your name) but she was wonderful, proceeded to upgrade me into a suite and thank me for my elite status and answered to me when i was having problems with security and finally got them off my back. The second stay was the MOST HORRIBLE experience EVER, i have never experienced such horrible and unwelcoming staff in my LIFE. i take pride in my position with the company and strive to give guests the best stay possible at our location but this definitely is not in the agenda at this best western. I didn't quite catch the name of the lady that checked me in but she had dark hair and appeared to be of islander descent and was such a HORRIBLE person and this was not made better by the guy with the funny haircut standing next to her, he had his hair off to the side a little, i tried making conversation with them when if anything that is their job and they just shrugged me off and were SUPER rude, I asked for an upgrade and the girl looked at the guy laughed and flat out said NO. Ever heard of proper verbage?!. they gave me NO information about the hotel which we should be doing at check in, i didnt even know breakfast didnt get extended on the weekends because they failed to tell me that "unimportant" detail. I felt teamed up against by those two front desk agents and the security that night as when i would walk by they would stare and mumble and laugh under their breath. NEVER in my life have i felt so cornered and anxious. I LOVE the breakfast at this hotel, the rooms are beautiful, location is nice and quiet but staff have ALOT of power to change the way you feel about a hotel. me and my colleagues will be taking our business elsewhere and do NOT plan on ever coming back to this location unless they hire new staff.Its such a shame because i want to come back to this location but that experience haunts me. If i was corporate already, i would've made sure these employees got fired ASAP. such a shame, it's such a beautiful hotel. less