Best Western Plus Seattle/Federal Way

Stayed here for the first time time for business trip and will not stay again. Stayed 2 nights...one entire day no towels available....staff nor management seemed to be concerns about not having towels for guests.. multiple guest rooms were without towels. less

This hotel nees to update their sheets- super old and bumpy. Also, their room keys were ridiculous as each time you left your room they would de-program. The furniture felt dirty to me- I didn’t want to sit on the share. less

I was a nice hotel located between Seattle and Tacoma. The rooms are nice and spacious. We could still hear road noise even though we’re on the backside of the hotel. Breakfast is wonderful with lots of options, waffles , omelette station and other choices. The staff are all nice and helpful and we stayed here several days. We used their guest laundry facilities . Be careful in hall beside laundry area-because people get out of the pool and walk in the hall and get the halls very wet. less

Stayed here after a cancelled Sea Tac flight. Although advertised as an 'airport' hotel, it is far from SeaTac and has infrequent shuttles - after waiting more than an hour we were asked to give up our shuttle seats to a young family. Tired, we took a cab which cost $50 +. The facility is old, dirty and badly maintained. This site allows pets - we saw a few small dogs relieving themselves in the stairwell -the owners wiped it up with room towels - the carpets in the room were smelly and stained. The mattress pad smelled of sour milk and vomit- the sheets were thin, old and pilled. One elevator is still broken (it has been mentioned in several reviews - so this is an old problem). The large plate glass in the hall window is broken and mended with yellowed scotch tape. The night clerk at the front desk (wearing ripped jeans and neck chains) gave us the wrong room key. Our Seattle friends tell us this is a well known hooker hotel. I was so disgusted with this hotel that I sent a letter to Best Western central management. Their response was to credit our account with about $50 worth of Best Western award points - obviously Best Western management sees no need to maintain any sort of brand standards and is just squeezing as much $ as possible out of their facilities. less

My husband did an express check in the evening before we were to arrive. We checked in at the hotel at 4:30 pm to be told our room was not ready. We went for an early dinner. When we arrived back to the hotel we went for a hot tub. No towels in the pool area. My husband went out to the lobby in his swim suit. He was told they would bring us towels to the pool. By the time we were done. No towels. Soaking wet my husband went back to the lobby to be given a dirty towel. The manager arrived with towels in hand a few mins later. Now up to the room. One elevator out of service. No wifi. My husbands worked. Mine did not. I was told to re boot my phone. No wifi. I had to purchase an extra data plan in order to keep in touch with our children ( we are from Canada). We next tried the shower. No hot water my husband quickly rinsed off in luke warm water. The drain backed up and the tub was full of hair. GROSS. Bathroom fan did not work. Not a very pleasurable stay. Will not stay at this best western again. I emailed the manager Jim of this federal way location. No response back or apologies for the stay at his location. Poor customer service. less