Best Western Plus Seattle/Federal Way

My husband did an express check in the evening before we were to arrive. We checked in at the hotel at 4:30 pm to be told our room was not ready. We went for an early dinner. When we arrived back to the hotel we went for a hot tub. No towels in the pool area. My husband went out to the lobby in his swim suit. He was told they would bring us towels to the pool. By the time we were done. No towels. Soaking wet my husband went back to the lobby to be given a dirty towel. The manager arrived with towels in hand a few mins later. Now up to the room. One elevator out of service. No wifi. My husbands worked. Mine did not. I was told to re boot my phone. No wifi. I had to purchase an extra data plan in order to keep in touch with our children ( we are from Canada). We next tried the shower. No hot water my husband quickly rinsed off in luke warm water. The drain backed up and the tub was full of hair. GROSS. Bathroom fan did not work. Not a very pleasurable stay. Will not stay at this best western again. I emailed the manager Jim of this federal way location. No response back or apologies for the stay at his location. Poor customer service. less

Overall, the area is great. The hotel room was clean and bright, and the staff were courteous and helpful. My HUGE issue was the shuttle picking us up in the morning. I called the hotel in advance to make sure that there was a shuttle running, I was told to just call as soon as I got my bag and walk it the designated area for pickup. As instructed, I called after picking up our two large suitcases. Confirmed it and we waited about 30 minutes in the designated area that is not convenient to get to with suitcases. Oh, by the way, it was 20 degrees. We called again only to be told that there was no shuttle driver but midsentence we were told yes there was on on the way, and we needed to wait for pickup so we waited and waited. And it warmed up to a balmy 22 degrees. Needless to say, it was a bummer to have to have waited so long in freezing temperatures. Breakfast was pretty generic but the omelette made up for what was lacking in the breakfast food offerings. The omelette was perfectly made and quite delicious. We ate two dinner meals there and they were delicious. Our second dinner, although tasty, was uncomfortable for us because there was a group of cheer moms obviously intoxicated and very obnoxious. They were rude to the hardworking bartender/server. She handled them nicely and was NOT rude back to them. To top it off, one elevator went down for 2 days we were there so the single elevator had to service a hotel of cheerleaders, their parents and a large swim team. That meant a lot of waiting. It was unfortunate. But, there was hot cocoa and coffee available after getting in from the snow. That was a nice touch. I’d really need to weigh out my other hotel options before selecting this best western again. less

Excellent service! We had a meeting in the conference room and they handled everything perfect. The only bad thing was the mic for the presentation had issues. Could of been operator erro but overall experience from staff was above par! less

Clean and friendly. Shuttle to Tacoma Dome and back was such a huge plus for us, coming to a show from out of town!!! Not many hotels offer that any more!!!! Their restaurant/bar server did not show up for work so they offered to shuttle us to dinner with a discount at the restaurant down the road. Other people on our shuttle said they had been shuttled around town for shopping and sight seeing! We will use this hotel for sure for the next show! Full breakfast also a great addition! less

Friendly staff and clean rooms. Beds were comfortable and appliances were in good working order. We were in one of the suite rooms, which was comfortable and quiet, even in a packed hotel. We will definitely stay here again. less