Owners squeezing every penny out of this place
01/03/2019 musashiSanFrancisco, san francisco
Stayed here after a cancelled Sea Tac flight. Although advertised as an 'airport' hotel, it is far from SeaTac and has infrequent shuttles - after waiting more than an hour we were asked to give up ... more
Stayed here after a cancelled Sea Tac flight. Although advertised as an 'airport' hotel, it is far from SeaTac and has infrequent shuttles - after waiting more than an hour we were asked to give up our shuttle seats to a young family. Tired, we took a cab which cost $50 +. The facility is old, dirty and badly maintained. This site allows pets - we saw a few small dogs relieving themselves in the stairwell -the owners wiped it up with room towels - the carpets in the room were smelly and stained. The mattress pad smelled of sour milk and vomit- the sheets were thin, old and pilled. One elevator is still broken (it has been mentioned in several reviews - so this is an old problem). The large plate glass in the hall window is broken and mended with yellowed scotch tape. The night clerk at the front desk (wearing ripped jeans and neck chains) gave us the wrong room key. Our Seattle friends tell us this is a well known hooker hotel. I was so disgusted with this hotel that I sent a letter to Best Western central management. Their response was to credit our account with about $50 worth of Best Western award points - obviously Best Western management sees no need to maintain any sort of brand standards and is just squeezing as much $ as possible out of their facilities. less
BWFWManager, Front Office Manager at Best Western Plus Seattle/Federal Way, responded to this review
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front Office Manager
BEST WESTERN PLUS Seattle/ Federal Way