Best Western Plus Seattle/Federal Way

I was surprised how nice the hotel was considering the reviews. A lot of the hotel is off limits due to the CV-19 scare so we didn't get to use the pool or get a hot breakfast. That is why the 4 instead of 5 rating. Not the hotels problem. Issues...we were given a room but the keys didn't open the door. I turned to go get new keys when the door opened to two terrified women. I showed them my key envelope to prove I wasn't trying to break-in. I went down and got a room upgrade. Nice. The air conditioning is under the window so we didn't get any cool air in the front of the room due to the bathroom blocking the air movement. Again a design issue and not a hotel problem. The bathroom didn't have a fan to vent out the hot or stinky air. There was one face cloth, one hand towel and only 2 towels. That was a hotel issue. Also other BWP I have stayed in gave me a Coke and hot cookies when I checked in. All I was given was 2 small bottles of warm water. less

Nice hotel. That said the neighborhood is in a very sketchy location. I felt 100% safe inside the hotel. Outside it's a different world. Bums, drug addicts, alcoholics, and street criminals are all over the place. My advise? I wouldn't walk anywhere outside after dark. The parking lot in places had broken automobile window glass as evidence of car theft. Warning signs are posted in the parking lot, "Don't leave valuables in vehicles. Not responsible for theft." In summary, don't let my review steer you clear of this property, it's a nice hotel. Bums and street criminals are the story of the Seattle - Puget Sound area regardless of location. less

Old dirty room. Outdated furnishings. Terrible TV and remote. Malfunctioning plumbing. NO HOT WATER. They lock the only exit/entrance from 10pm-6am and you have to wait for the one employee to appear from the back so you can ask permission to be let out. No visible sanitation or disinfecting measures being taken and no coffee at breakfast. Only coffee available is the terrible little machine in the room. Hard grungy looking bed, broken mirror, and lackluster staff. Booked 2 nights, stayed only one. They made no effort to alert guests or tell us on check in there was NO HOT WATER. less

The thing you can't bring with you from home when you travel is human support when something goes wrong. Arriving from Australia, the Lyft driver drove off with my luggage and later denied I had any luggage. That's it, said Lyft, tough luck. No human support (or phone number to actually speak to anyone) there. Heavy business schedule, had to find clothes quickly in another country. The sense of injustice and inconvenience of being messed about, and $1200 worth of clothing, medicine etc gone. But the the staff here were so lovely and supportive - front desk, the bar (it was for a meal, not drowning sorrows!) And heading out shopping asking for directions, FJ at the front desk spontaneously gave me a $25 gift voucher for the store I was going to - from her own pocket. Seriously? What a beautiful thing to do? So which stood out to me? A crooked driver who probably dumped my luggage so he didn't have to return it? Or kindness and generosity like that? Hence the review. And yes, the hotel was comfortable, close to restaurants and shops. They don't hesitate to drop you somewhere, gratis, if you don't have a vehicle here, like me. Never felt like I was putting them out. Best Western, I hope you look after your staff, because, as a seriously frequent and global traveller, they're worth more than all the amenities. less

The Best Western Plus at Seattle/Federal Way was an excellent choice for attending a concert at the Tacoma Dome. We were extremely pleased with the shuttle service that took us to their sister property located beside the Dome, it saved us the hassle of driving & parking and I will always stay at this property when attending concerts in the future. less