Stay Away-random charges added
26/05/2019 mtdad, Kalispell
The customer service at this hotel was not good and it can cost you. We arrived after a long flight and the night desk clerk was non-responsive. Once he finally acknowledged us, things only got wor... more
The customer service at this hotel was not good and it can cost you. We arrived after a long flight and the night desk clerk was non-responsive. Once he finally acknowledged us, things only got worse. Despite having a confirmation code from a popular booking site, the clerk had trouble finding our reservation with both rooms. Eventually, we thought we had it figured out and got our two rooms which were supposed to cost $121 each. When we arrived home, those charges were on our credit card, but so was a strange charge for another $202. When we called the hotel to inquire, we were told that they couldn't find the charge in their system, so our only choice was to challenge it with the credit card company. Now, we are filling out paperwork to try to resolve their error. I am disappointed with the service at the point of our arrival and their inability to fix the issue. I rarely write negative reviews, but this is a hotel I would stay away from. less
BWFWManager, Front Office Manager at Best Western Plus Seattle/Federal Way, responded to this review
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front Office Manager
BEST WESTERN PLUS Seattle/ Federal Way