A sad experience since I have been extremely satisfied at this hotel before. My wife and I checked in for a valentine's/anniversary weekend getaway. At fitrst things were nice, we were stisifed with the size of the room and the living room. While we were expecting a jacuzzi type tub, the regualr bathtub was still jetted.
As I was parking the car and my wife was using the facilities in our room, one of the maids let herself in without knocking or announcing herself. My wife was only spared embarrassment by calling out, thinking I was in the room.
After a half hour of getting settled, we attempted to log-in to the wifi. Several signals appeared but none for the hotel. Occassionally, it would appear, but any time we tried to log-in, we were told we couldn't join. When we informed the front desk on our way to dinner, she said she would have someone reset the router that was on EACH floor and it shuld be working by the time we came back. When we returned, the situation hadn't changed.
My wife decided to soak in the tub. When she pressed the buttons for the jets, nothing happened. No matter how we adjusted the controls, there was no change. The only solution the front desk could offer was to change to a different room at 8 at night. It wouldn't solve the wifi problem, but they were "pretty sure" the jets worked in the tub. Since it was so late and we were unpacked, I declined as it would be too much trouble. I was told I could speak to management the next morning abput compensation.
Breakfast looked promising with a variety of foods and an omelet bar. Since nobody was behind the omelet station, we started with other items. We soon found the food to be cool, nowhere near what should have been staying temperature. The eggs tasted off and the sausage was cold. We decided to wait for the omelet sation to be manned, but soon saw that it was being packed up. Apparently they had no staff to cook them.
When we asked to speak to the manager at check-out, we were told that the shift manager had recently quit, and all they had were general manager that come in Monday-Friday (This was a Sunday). When I voiced my frustration at having been lied to the night before, the girl behind the desk told me like a child that "First of all, you need to lower your voice, ok?" She was even holding her finger up like she was some parental figure to me. As a 20 year service member, this was not the way I am used to being treated.
I am an elite rewards member. less