Best Western Plus Seattle/Federal Way

There were 5 of us, including two children, so chose a two bedroom suite which included a small kitchenette and sitting room. The A/C units worked very well in the bedrooms and kept us at an even temperature all night. Everything was very clean. Only complaint on the room was that there were only two bath towels (had to go get more) and two packets of coffee for 3 adults. Also, the beds were very uncomfortable - so hard I woke up with a back ache several times. Good news is the front desk reports they are getting new mattresses very soon. The breakfast choices were very good, including cooked to order omelettes, mini waffles, cereals, scrambled eggs, biscuits and gravy, potatoes, etc, etc. less

Great room at a very convenient location with a pretty good staff and a restaurant that I would definitely eat at again. The breakfast was lacking and on my second day they told me they did not offer house keeping less

I stay at Best Western a lot and this one was not as nice as where I have stayed in the past. We had a room on the seventh floor and when we looked out the window we could see a homeless camp where people were sleeping, hanging out and drinking and using the bathroom all in view from our window. Needless to say the view was not good. The hotel itself was clean but once we got in our room we found several pills on the floor right in front of the fridge which was a little concerning to me because we were traveling with a child. I requested an extra pillow and towel upon check in and was told that one would be sent up, it never arrived. I called Housekeeping and was told the same thing but again nothing showed up. Employees were nice but the service was lacking. Location is right off the freeway which was convenient but there is a large homeless population in the area so beware. less

Rooms ar ok but dated. Pool is dirty and you can rub stuff off the walls. Airport shuttle is slow (exceeds 30 minutes) and erratic. Breakfast is good with an omelette station. Staff is hit and miss at best. less

The customer service at this hotel was not good and it can cost you. We arrived after a long flight and the night desk clerk was non-responsive. Once he finally acknowledged us, things only got worse. Despite having a confirmation code from a popular booking site, the clerk had trouble finding our reservation with both rooms. Eventually, we thought we had it figured out and got our two rooms which were supposed to cost $121 each. When we arrived home, those charges were on our credit card, but so was a strange charge for another $202. When we called the hotel to inquire, we were told that they couldn't find the charge in their system, so our only choice was to challenge it with the credit card company. Now, we are filling out paperwork to try to resolve their error. I am disappointed with the service at the point of our arrival and their inability to fix the issue. I rarely write negative reviews, but this is a hotel I would stay away from. less