Best Western Plus Seattle/Federal Way

I don't know where to start... The late night clerk was clueless and blamed it on being new, claiming I was the third person she'd checked in. I tried to be patient as she attempted to charge me $100 more than my reservation amount. I had to go outside and ask the experienced night clerk to come in and help her. When they got done laughing at my last name, I then had to prove to them that I was a rewards member and ask for my points. I was told laundry was on the third floor when it was actually on the first floor. The room had the potential to be great, but there was no bathroom vent or luggage rack. The remote control didn't go with the TV, so you couldn't view the entire guide. I really wanted a cold water, but the machine only took credit cards. I didn't trust this place enough to use my card in the machine. The morning clerk told me the night clerk had 3 weeks under her belt, so I felt bad that I felt bad for her. less

Prompt, friendly, professional, caring! All the staff was awesome. Rooms looked a little dated but very clean! Breakfast was better than pretty good! I'll definitely stay again! Pretty area and fairly quiet! less

Really scratchy sheets and lumpy pillows + loud AC makes for a difficult sleep. Numerous items have "temporary out of order" signs (e,g. hot tub, dryer, guest computer printing stations). Smells like an old casino. Not up to Best Western standards I've experienced elsewhere. less

After 12 hrs on flight and getting through immergration we expected to be able to ring this hotel for the complementary shuttle bus. No number available on the airport display board. Phoned hotel direct no answer, phoned another BW hotel who tried to contact them for us, again no reply. We had to get a €44.00 taxi. When we arrived at hotel explained our frustration to be told "I'm on my own so too busy to answer the phone" we asked for reembursment for the taxi "we don't have petty cash" not the sort of welcome to America we had anticipated ! Room very outdated and in need of a total revamp. Bed strangely too soft with the most lumpy square pillows. The only good thing about this hotel was the breakfast and the checkout. We cancelled the two nights booked at the end of our holidays as we refuse to throw good money at an inadequate service. Horrible experience. less

The room was okay at first. However at bedtime we tried using the phone to make a wake up only to find out neither of the two phones could receive a wake up call.They offered to switch rooms. But we had already had our things unpacked. Buttons were missing from one phone.Used tooth brush was laying above the top of mirror in the bathroom.Earlier in the evening I went down stairs to lobby to use the computer to print boarding passes for following am. None of the three computers were able to connect to internet. I reported it to desk and was told that they would have someone fix it.After a while, one of the computers was connected to internet. I tried to print my boarding passes. After trying twice and nothing happened, I went to desk only to find out, the printers we're connected to internet. The lady at the desk let me use the desk computer to print off the passes. The print job was so bad the Delta gate agent had to reprint them. We had requested 2 to go breakfasts for our 4:30 shuttle. Yeah, your right if you guessed they weren't ready either. I hope I never have to stay there again. less